SanDisk Sansa Express Review

sansa express main SanDisk Sansa Express Review

The Sansa Express is SanDisk’s budget MP3 player selling in the sub sixty dollar price range. Although it is what you would expect from an inexpensive MP3 player, there are a few features that give it a little bit of an edge in the budget MP3 player market, one being its microSD slot for memory expansion of up to 2GB. Memory is cheap these days; last I checked a 2GB microSD card can be had for around twenty bucks.

The Express is not perfect, but it may be worth having as a second MP3 player, or it may be a nice for a first time buyer looking to get into portable digital audio without breaking the bank.


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Quick Specks

  • 1GB and 2GB Capacities
  • microSD Slot for up to 2GB
  • MP3, WMA, WMA-DRM, WAV, and Audio Support
  • Voice Recording, FM Recording
  • 4-Line 2 Color OLED Screen
  • 15 Hour Battery Life
  • Subscription Music Support
  • MTP/MSC OS Selectable

Accessories

The Express comes with the basics: headphones, lanyard, and USB extension. There are a few third party manufactures making aftermarket products, but they are mainly protective cases and arm bands for your sporty needs.

Transferring Media

The Express is an MTP device, but will default to MSC if MTP is not present. So what does this mean to you? Basically, it will work in any modern operating system- Linux and Mac included. XP users may have to do a bit of updating by installing the latest service packs since MTP devices are buggy in early versions of XP. However, with Windows Vista the Express shows up just as it would if you were inserting a flash drive.

Software

In addition to being able to drag and drop in most operating systems, there are quite a few software options for loading and managing playlists. Windows Media, Monkey Media, Yahoo! Jukebox, Rhapsody, and WinAmp are some of the popular media players. Also if you are into purchasing music ala carte or by subscription, the Express is compatible with any PlaysForSure based services such as Urge, Napster, and Yahoo! Music found though many of the above mentioned media players.

microSD card

The Express will support up to a 2GB microSD card in the slot located near the headphone jack. Transferring music to it can be done one of two ways: either with a card reader or while the card is inserted into the Express. If the card is inserted into the Express it will show up as a second drive. Either way, music can be dragged and dropped anyway you like: directly onto the card or organized nicely into folders.

One thing to keep in mind if you have a full 2GB card inserted into your player is that it may take a few extra seconds to refresh the player’s database. This is not bad if you leave the card in; expect and extra few seconds on the boot up time. However, if you remove the card and put it back in, the Express needs to re-read what files are on that microSD card. A full 2GB card will take around 40 seconds to index all of the tracks.

Design

The Express feels plasticy and toy-like but still is feels fairly solid. The button tolerances are a bit inconsistent, but they still depress nicely with an audible click. Overall, the build quality of the Express is not the best, but is what you would expect for an entry level MP3 player.

Even though the build quality could be described as cheap, it can take quite a beating. My Express gets thrown in and out of a gym bagalmost daily and dropped several times a week without a case. The exterior is a bit worn, but it is still functional like it was just out of the package. This is also the same player I have ripped apart several times (see photos). Because of this firsthand experience I don’t question its reliability. It will take some abuse.

The face of the player is a mirror finish that is completely mirrored when it is off, but when the player is on the display shines though. This mirror finish is a fingerprint magnet, but is still 100% readable even when
smudges completely cover the screen.

Screen

The screen is nice bright 2 color 4-line OLED screen. It gets very bright at the highest settings, enough to light your way in a dark house at night so you may even want to drop the brightness back a few notches for nighttime use. (Unfortunately you cannot dim that iconic glowing blue ring around the controls.) Overall it’s a very readable screen under normal conditions. However, the screen does become almost unreadable in bright outdoor sunlight. All is not lost, though. You can, with some effort, shade the sun with one hand, control with the other, and read the screen with some degree of success.

User Interface

If you are familiar with other small capacity Sansas, you will be familiar with this. Although it is not the most intuitive interface it is still very easy to use with just a slight learning curve.

Controls

The main navigation is controlled by the five buttons on the front. Navigating menus and libraries these are directional buttons, but when in the now-playing screen they become pause/play, skip forward, skip back, and menu buttons. Depending on the mode, the center button is either select or add to go list. At the top of the player is the menu/power button and hold button. Last, at the bottom are two dedicated volume button controls, an always-welcome feature.


Battery

The battery is rated at 15 hours of playback according to SanDisk. I found it to be a bit less at around 12 hours, give or take an hour under normal use. Charging a dead Express only takes a few hours directly plugged into your computer. I have also had success charging the player with a standard AC wall USB charger which can be bought for fewer than ten bucks.

Features

FM Radio

A nice (and common) addition is the FM radio, and reception is decent. I mainly use it for tuning into the gym TV’s FM transmitters with success. The Express allows up to 20 FM presets and also has a handy auto scan features the will automatically fill the player with all tunable stations.

The FM radio also has a record function which will capture your favorite radio stations in WAV. A nice addition to the recording is that you can set the duration to record in 5-minute increments which may come in handy for recording your favorite radio talk show.

Voice Recording

The voice recorder is straight forward and works well for taking a few voice notes thought your day which also records to WAV format. The play will do a good job of personal dictation but may not work in all environments where the user would like to record, for instance, a class lecture. I’m not saying that it won’t work, but results will vary. One of the problems is that the Express picks up the loud button sounds clicks and sounds made from the case scratching against a surface.

Audio

The sound quality is okay and what you would expect from a budget MP3 player. It may not quite have the dynamics as some of the more expensive flash players or larger hard drive based players, but works well with a nice set sub $100 IEMs. In addition to manufacture EQ presets, the 5-Band customizable EQ is an added touch to tweak your tunes or headphones to your liking.

Conclusion

The Express in an entry level MP3 player much like others in its budget price range. The build quality is mediocre with a light toyish feel and button tolerances that are a bit off. But at the same time it can take quite a beating. The sound quality is okay, but is nice to have 5-band equalizer to give it an extra tweak. Yes it sounds pretty unmoving; however, the Express has two qualities that I think give it an edge in its price class: direct USB connection and a microSD slot for memory expansion of 2GB for around $20.

I have quite a few nice MP3 players, but recently I have been using the Express a lot and pretty much exclusively for the gym. Why? The Express is like my “beater” MP3 player; it is inexpensive with a convenient feature set and at its sub $60 price tag, I couldn’t care less if it gets scratched, lost, stolen, or broken. That said, the Express is for those who want an extra MP3 player. It also makes a good choice for first time MP3 player buyers wanted to delve into portable audio- Linux and Mac users included.

Pros

  • Nice feature set for money
  • microSD Expansion
  • Built-in USB
  • Durable

Cons

  • Cheap Build Quality
  • Ok Sound Quality
  • Display hard to read in direct sunlight
  • Boot time can be slow with a full microSD card

75 Comments

JDGAFFLIN on July 11, 2007 3:37 PM

Great reviewm ‘Zo,.

Sirocco on July 11, 2007 4:11 PM

If I had 2 mp3 players I’d want them to be 2 of the same, since I’d want all the features of 1 in the other. I can’t imagine not getting the same utility or enjoyment out of each. But it makes even more sense to me to just have 1 player, master it, and take care of it – at least then I don’t have the ongoing decision of which one to play or take with me, and discovering the file I want is on the other one! Then when something else comes along that’s significantly and inarguably better, and Christmas or a birthday is coming up, upgrade to that. But then the old one would become the “second” one, which completely violates my philosophy!

thesawzall on July 11, 2007 4:40 PM

Good review. I bought this player to hold me over until I find a worthy replacement for my busted H120. Agree w/ you on most parts.Most annoying things about this player:-no browsing by filename-display too hard to read in direct sunlight (at the pool)-sequence to turn off is confusing (the power button is also the menu button, it usually takes several tries to turn it off)-down button counter-intuitively opens a contextual options menu-can only browse upwards through your FM presets, not downwardsThe great thing about it is that I can toss it into a bag or pocket or just hang around my neck and not worry about loosing something expensive.

Mathieu Sylvain on July 11, 2007 9:09 PM

I just baught one a few days ago. I use it mostly for audio-books. I also found the navigation slightly confusing at first. But you get the hang of it pretty quickly.The only problem I came upon is that some of the mp3 audios books I had didnt have correct id3 infos on the files. So they were all mixed up under “Unknown Album”. I had to add the ID3 info manually.But the fact that it so tiny and charges and transfer files in the USB without any cabling compensate more than enough.

FurryKing on July 12, 2007 9:13 AM

You managed to not make any comparisons to the Zen Stone.Now, will you be able to avoid comparing the Express to the Zen Stone Plus when that review comes out.Grudge match coming soon!

D…D on July 12, 2007 2:57 PM

I love all of your reviews but I wonder if you could do more reviews on RCA. They are a couple of new DAPs they make that are in Canadian market right now and they look pretty interesting to try out.Thanks =)

James on July 12, 2007 10:11 PM

A good price player but…- I really dislike the back of it not being flush flat.- Earbuds are truly terrible.- Keeps rebuilding database everytime you turn it on.- Takes too long to turn off.- The button microswitches wears out very quickly. Being a compulsive song switcher and shuffler. Had it for a month before the forward button started to go numb.

LVoodoo on July 13, 2007 11:40 PM

This device it worth every penny and i mean it.The device is light and a great plus with the radio and the micro SD add on.The bad part of it is that oftenly it reset the memory of what you have preset i.e the equalizer. Also after that, the shuffle doesn’t work.The battery doesn’t last for more then 5 hours strait run at 128k.The SD reading can take up to 5 full minutes in some case.This is my 3rd one so far, i have return it 2 times now due to error like frozen screen that can’t be hardware reset. The second time was note as “song not found” in your folder but the name is right there. Only readable in shuffle mode.Like i said, good for the price value of it.

Yas on July 17, 2007 3:27 PM

Here is my review:- Very nice design, looks great, very compact, the display is nice- Very good price (for UK customers check out memorycardzoo.co.uk)- Interface is simple and easy to use- Easy to plug in- Has a MicroSD slot – very useful- Sound quality is good enough, but not amazing- Transferring music in the player in UMS/MSC mode seems easy enough, provided the ID3 tags are reasonably correct. You just shove all the tracks in the “Music” folder in any way you want, and the player automatically organises it. The MSC mode of the player works on any system that doesn’t support MTP, although even on an MTP enabled OS, you can still do a workaround (check one of the forum stickies)- Battery life is good enough- My only real gripe is that the player doesn’t feel that strong. Some parts feel a little bit flimsy, especially the USB cap, but then it isn’t too bad if you just hold it in the right place.

Kentwaun on July 18, 2007 11:47 AM

Any body have experience using this player with Rhapsody To Go?…this will be my ‘beater’ for the gym to complement my Creative Zen Vision: M I have for the house/car stereo…

Nancy on July 18, 2007 4:06 PM

Can you delete files on the player or do you have to only delete files from the computer?How is this compared to the Creative Labs Zen Nano?

talon95 on July 20, 2007 4:38 AM

I use mine with Rhapsody to Go all the time… works great.You can’t delete songs from the player.Since my Sansa e260 takes about 45 seconds to a minute to start up with a memory card, I found the Express to start up amazingly quickly. I have a full 1 GB card and it starts up in under 10 seconds.While it doesn’t feel as substantial as my Sansa e260, I think that it’s perfectly fine for the price. IMO, a great value and a no-brainer choice over an iPod Shuffle.

Aaron on July 21, 2007 6:21 PM

I just bought the Sansa Express to REPLACE my Sony Walkman Bean that suddenly decided to FRY itself in the USB port. The nasty odor lingered in it for hours. It was less that 2 years old I think. Their website sucks to contact Sony. To EXCHANGE an out of warranty Bean costs $103.00 !!!!! That’s more than a new one costs! So, I’m stuck with a “REFRIED BEAN” !! Maybe I’ll plant it to grow a bean stalk! SO, I’m charging my Express for the 1st time & already I’m liking the cool screen feature! I plan to use my BOSE in-ear headphones which are AWESOME & well worth the money!! The buds the Express came with will likely hit the trash! Lil Monsta rocks!! I love his howling, farting, grunting & gobbling!!www.LilMonsta.com

John Lieurance on July 23, 2007 2:28 PM

FYI… I purchased a 2GB microSD memory chip from PNY, 0715p99563v sd-c02g, and it doesn’t work in the 1GB player (sansa express bb0704uib).I’m running firmware 01.01.01a, the latest update as of 7/23/2007.Working on the issue with SanDisk now :(

Zen on July 27, 2007 4:42 PM

Garbage – failed after one day. Cannot index and seach according to folder & filename – a huge oversight. Absolute garbage.

Zen on July 29, 2007 2:27 AM

FYI – My analysis is far from scientific, but take note that of current reviews posted for the Sansa Express 1GB & 2GB models on Amazon.com, 15 of 49 cite device failure. Not freezes. Complete device failure.15 of 49 is greater than 30%SanDisk seems to have a problem here that as of yet no one is admitting to or addressing. I returned my wife’s failed unit today & went back to Creative.

PBG on August 3, 2007 9:23 PM

I agree with the most recent post ^. I had the SAME EXACT PROBLEM. I purchased a total of three players back in April. The first two were opened immediately & within a few days they stopped working all together. We returned them to the store and exchanged them for other (non-express) players. (After consulting sandisk tech support) The third player was purchased as a gift & forgotten about until recently. (BIG MISTAKE)We opened it the other day, we charged it as instructed and it came on just as the others did. But the next day I attempted to turn the device on to load songs on to it & NOTHING. I then tried charging it again. Still nothing. I went back to Best Buy and they suggested purchasing a wall charger for the unit. I did and guess what… MORE NOTHING.I’ve searched online to see if anyone had similar problems & the comment dated {Zen on July 29, 2007 2:27 AM} was the first I saw regarding this $60 plus mistake!!!

Swibbie on August 12, 2007 6:02 PM

I am having the same problem that John Lieurance is having. DO NOT UPGRADE to firmware version 01.01.01A…it doesn’t work, and apparently Sandisk doesn’t care.My advice…DON’T buy this piece of crap. It looks and feels good, but the firmware is unbelievably bad.

Wendy on August 12, 2007 6:39 PM

Mine failed after literally 20 hours since I purchased it at BestBuy. No problem charging it up, loading songs and playing it at the gym for an hour. Now it won’t turn back on, and my computer doesn’t recognize the device! Sandisk’s tech support suggested resetting it by holding down the select and volume buttons for 30 seconds but that did not work. I’m so disappointed!

Robert on August 17, 2007 4:10 AM

I took mine back for a refund. It looked good, but didnt deliver.The player would forget where it was up to in a song. I kept having to select English every time it started. It wasnt loud enough. I put the files into folders, but the player ignored that and would only browse via name/artist/albumn. The screen goes black very quickly – before the song title finishes scrolling. It fast forwards too slow. I couldnt delete files from the players interface. There is no bundled software. The dog/monster thing that is the logo looks terrible/stupid. The screen quickly looked pretty grose with fingerprints.I will probably get a Cowon D2. Or maybe something with external speakers, like a Zen WAVE or the new Samsung S5.

kashia on August 19, 2007 11:26 AM

My mp3 doesn’t work. When I press *menu* it only says *SanDisk* later it died, it won’t work anymore. do you think, maybe you can help?

Koneko on August 19, 2007 4:43 PM

I got this player for my birthday (July 16) last month and it died today (August 19). I had meant to just go into the music menu after I put some new songs on it, but I turned it off instead. It hasn’t come on since. My dad and I tried hard-resetting it, but that failed.When it DID work, I really enjoyed using it. It took files that I had to use a special player for on my computer and played them easily. I could also record songs off the radio with it. But now it’s dead…(I feel cursed. This is the second loss of an MP3 player in the same year. My first was stolen in my gym class.) I guess since other people have had the same issue, that this is a common problem. I am looking on the bright side, however, and since it died within the one year warranty that I get a refund or something.

Igor on August 22, 2007 7:59 AM

This player is a fucking piece of crap.I already switched 3 of them and I get the same problem – the player doesn`t turn on.

Igor on August 22, 2007 7:59 AM

This player is a fucking piece of crap.I already switched 3 of them and I get the same problem – the player doesn`t turn on.

ron patterson on August 31, 2007 3:27 AM

My Sansa Express is not working out,it the second Sansa Express I will return to Sears. I was looking forward for Sansa express 1GB to be my first Player. I tried no go that it.

Dave on September 10, 2007 1:43 AM

Just bought one last week for $39.99 at Best Buy. I loaded it up and played the hell out of this thing all weekend, no problems. My only complaint is the lack of a “bookmark” feature for listening to long, single-file audio books. Otherwise, you can’t beat it for 40 bucks.

Alex on September 13, 2007 7:02 PM

I bought mine at Circuit City for $39.99 after a price match from Best Buy. It worked for a week and then died. I exchanged it for another one and the second one died a day later! Luckily I found this website; I tried Wendy’s suggestion (hold select and both volume buttons for 30 seconds) and I was able to turn it on again. We’ll see how long it lasts this time. If I have to keep resetting it, I’m going to get something else. It’s too bad; it’s got great features for the price.

Gowtham on September 16, 2007 4:03 AM

This is the crappiest thing you can ever buy. I bought it 3 weeks back and it doesn’t turn on now. I seriously don’t understand why Sandisk is still producing this damn piece of shit, Please don’t waste your money on this crappy thing.

jnoel on September 26, 2007 2:42 AM

If you have problems getting it to work, you can reset it to factory settings (and hopefully it will then turn on) by pressing ‘select’ and ‘+’ at the same time.see sansa website for other troubleshooting

thither on October 10, 2007 1:47 PM

This player is so disappointing – the features are great and it’s not too expensive, but it’s gotta be one of buggiest players I’ve ever used. It completely destroyed one of my SD cards, and it has a lot of trouble retaining its settings (language, radio presets, etc). If it worked well it would be an amazing value, but as is it’s a waste of time. I had a pretty bad experience with Sansa’s earlier e140 player as well, and I’m definitely not going back to them for my next one.@Dave – it will resume your long mp3 files where you left off, but only on two conditions: 1. you turn it off while the file is playing (not paused), and 2. you don’t add or remove and files from the player afterwards. Not quite bookmarking, but it’s handy for podcasts.

J on October 10, 2007 10:22 PM

This is a piece of junk. Mine crapped out after about a week. Would randomly turn off, shuffle always played the same songs, buttons wouldn’t work sometimes, menu options wouldn’t stick. An update of firmware made problems worse. Then it stopped playing completely, I’d turn it on and it’d turn straight off.

gabemac311 on October 14, 2007 4:51 PM

Don’t buy when you try to use the firmware updater you will have problems. I am on my third one no more for me.

Taylor on October 17, 2007 8:17 PM

I have the Sansa Lil’ Monsta and it really sucks. I bought it about a month and a half ago and it was working great at first. I had pictures on it and over 500 songs. Then, I turned it on one day three weeks ago and it told me to chose a language and it has been doing that ever since. Also, over the weekend, I was out and about and on my way back home, I turned the thing on and went to play a song and it randomly shut off and restarted itself. I tried resetting it three times. The radio works and everything but every time i go to play a song, it restarts. I’ve tried doing various things to get it to work and today I decided to reset it much to my dismay and my computer doesn’t even reconise the player now! I have taken care of the thing very well and I scan my songs for viruses before I load them onto it. The thing is completely messed up and Sansa is a piece of crap for not addressing this issue.

Glenn on November 8, 2007 10:50 PM

Ya mine just stopped working. Ill be sure to tell everyone not to buy one. Shame i threw out the recipt, but it was so cheap its hardly worth going to the store and waiting in line and balhhhh.

maria on November 19, 2007 12:39 AM

Utter garbage. This is my second hot pink sansa express in a year. The first was a Christmas gift from my hubby that froze after about four months of use. Luckily, he bought the Best Buy warranty. The woman I dealt with at Best Buy said that the express devices freeze all the time. Great endorsement, right?So the replacement just froze last night, after about six months of mild use. The tech support tries to be helpful, but it’s not worth my time and energy trying to resuscitate it. I tried the firmware update, and it doesn’t give you any indication that the update is even completed. I kept waiting for a box to pop up saying “update complete” but after nearly 20 minutes of my computer grinding, nothing was on the screen. I pulled the device out of the port and am going to bed. Can’t wait to go to Best Buy tomorrow to tell them that their homegrown Sansa brand completely sucks. I just want my money back – I don’t even want a replacement device at this point. God, I miss cassette mix tapes.

on November 20, 2007 9:00 AM

how long does it take to charge the player if it is completely drained??

John Berghuijs on November 22, 2007 9:22 AM

Initially impressed.Broke in less than a month.WARNINGJunk. Don’t buy!!!!!!I am going to try to return mine.Also bought for much more in Canada. About $80Explain that when US price is sub $60 and CDN dollar is currently worth more.

DanBK on December 21, 2007 9:58 PM

First, the quality is quite good: I’m using in at the gym on a daily basis, and it’s taken quite an abuse. But…I normally use it with Win2000 (as a flash disk). Sometimes plug it on WinXP. In one such occasion it froze and didn’t back on ever again. Returned it to Best Buy (had bought extended warranty). The new one I decided to use ONLY on Win2000.. but today had to recharge it on XP. Big mistake, it didn’t back on again, no matter what. Saved the day with the good ol’ Win2K. Now it works! Firmware is junk, and ruined a good concept.

Philip on December 27, 2007 1:06 AM

I have just received a sansa express USB 2GB. How can I manage music downloads? When I transfer my music folders from my computer into the sansa, it re-arranges everything, and the songs are displayed some by name, other by album, other by god knows what, so that in fact instead of having let’s say, a Rock folder with all the songs of my favourite bands, I’ll instead have all the songs filed under different folders, names, you name it, created by SANSA.A ^%$#@! NIGHTMARE!. Anyone with suggestions on how to create folders in the SANSA and arrange music as you want and not according to this frustrating gadget?

Michelle on December 27, 2007 2:15 PM

This is not my primary mp3 player, I have a Zen Vision M, which I highly recommend for Home/Car. I use my little sansa for listening to music at work/gym/car. I have a sony stereo which has a usb port, an aux input, and ipod cable. My sony stereo usb port charges my sansa and plays whatever music I have saved on the internal drive (not the microsd). I’ve had my 1gb sansa express for 6 months and have had to reset it only once and have not done a firmware upgrade. It works great, no complaints. I actually convinced 5 friends to go out and buy one and their sansa express’s all function with no problem. Lastly, I loved my 1gb so much I went and bought the 2gb sansa express.Sandisk has great support. You can register your product online and ask them questions through your personal ebox that you set up with them or you can call them.Con: No replacement caps available. I called sansa to order one and they said they don’t sell the part :( Overall, for a simple direct USB connection mp3 player, I would rate this baby a 9 on a scale of 1-10 (10 being awesome and 1 being don’t waste your time/money)

DanBK on January 2, 2008 2:56 PM

Philip:Sansa does not use the file names for arranging the music. You need to have a non-void tag (ID3v2) in each file. I personally use WinAmp for this purpose (hit Alt-3), but I guess other player would do the same. Hope it helps.

Job Chithalan on January 7, 2008 2:24 AM

I have over 500 CDs ripped as lossless files for audio streaming into hi-fi system. Used CDex for transcoding few FLAC files to MP3 and I faced the same problem as Philip.In the CDex configuration, selecting ‘ID3-V1 & ID3-V2′ in the ‘Generic’ tab helped.Editing with the help of ‘foobar2000′ is another solution.However, the best result were obtained by rippng the CD again to MP3. But takes about 15 minutes per CD. No way I am going to do that for 500+ CDs. Might be best to get one of the new flash player models with the latest chip. The one that can play both FLAC and APE.

Job Chithalan on January 7, 2008 2:25 AM

I have over 500 CDs ripped as lossless files for audio streaming into hi-fi system. Used CDex for transcoding few FLAC files to MP3 and I faced the same problem as Philip.In the CDex configuration, selecting ‘ID3-V1 & ID3-V2′ in the ‘Generic’ tab helped.Editing with the help of ‘foobar2000′ is another solution.However, the best result were obtained by rippng the CD again to MP3. But takes about 15 minutes per CD. No way I am going to do that for 500+ CDs. Might be best to get one of the new flash player models with the latest chip. The one that can play both FLAC and APE.

Job Chithalan on January 7, 2008 2:27 AM

I have over 500 CDs ripped as lossless files for audio streaming into hi-fi system. Used CDex for transcoding few FLAC files to MP3 and I faced the same problem as Philip.In the CDex configuration, selecting ‘ID3-V1 & ID3-V2′ in the ‘Generic’ tab helped.Editing with the help of ‘foobar2000′ is another solution.However, best results were obtained by rippng the CD again to MP3. But takes about 15 minutes per CD. No way I am going to do that for 500+ CDs. Might be best to get one of the new flash player models with the latest chip. The one that can play both FLAC and APE.

Job Chithalan on January 7, 2008 2:43 AM

Newbie here! Sorry about that triple posting above.In case anyone did not know, at Sansa support site you can run their ‘updater’ and get the latest Version 01.01.05 installed automatically.Some people have found that this new firmware support microSDHC 8GB card.

Swank on January 15, 2008 10:13 AM

I’ve had mine for a couple of months now, froze on the SanDisk splash screen on start up today. Plugging it in to my PC when I got to work seemed to have straightened it out. Never done a firmware upgrade and don’t have a microSD card in it. Mine is the 2GB version.

Job Chithalan on January 18, 2008 7:55 PM

Try these and most problems will go away!1. Back up all your music files.2. Make sure you have latest Windows driver installed in your PC?Register with Microsoft and Windows Update program will then do this automatically.3. Install the latest firmware for the SE.4. Format the SE and the card using the format facility built into the SE.5. SE do not like loading up huge number of files at a time. Load one album/folder at a time.6. Be patient! Watch the OLED and make sure that each operation is complete before pressing the buttons again.

Nicci on January 20, 2008 8:29 PM

My Sansa Mp3 screen wont trun on, the blue scroll, does but not the screen. I’ve tried taking out the battier. Holding on to the bottons, but nothing seems to work. If anyone can help me trun on my Mp3 and have the sreen work, please help me…

Nicholas Cook on January 23, 2008 6:34 PM

My SE is also experiencing annoying technical difficulties. I’ve had it for several weeks now, and this morning the screen simply refused to turn on. I’ve tried multiple times, always with the same result: the SanDisk screen shows up for a few seconds, and then nothing. I’ve tried the above suggestions to do with holding down buttons, but to no avail. Does anyone have another suggestion? This is incredibly frustrating, i’ve already had to return two for the same reasons.

DanBK on January 25, 2008 10:47 AM

Nicholas:I experienced some time ago the same type of problems. The only way it worked for me was to plug the SE(1GB model) to a Windows2000 machine. It is seen a as USB flashdisk, but that’s less important. After ejecting it (manually!) from Win2000 it worked again. Now I only load it (or tranfer files) from a machine running Ubuntu Linux (since the only Win2000 machine I had available -at office! – got scrapped).

Dean Gullberry on February 18, 2008 2:13 AM

For you guys with the freezing issue… did you know you can do a recovery reset by holding the select and volume+ buttons for a while?

DanBK on February 19, 2008 12:32 PM

Sure Dean, I read the documentation… Sometime the recommended reset procedure simply doesn’t work (scary, isn’t it?). My little 1GB is still working fine, used at the gym almost daily, but charging/data transfer is made on a Ubuntu Linux machine.

junior caro on February 26, 2008 6:54 PM

same problem as Nick Cook

joel e on April 10, 2008 8:16 PM

I bought one of these just over a week ago, so far excellent..I am not sure what the slow load time people are having is caused by? I have 2GB in the unit and 1.8GB on a cheap sandisk 2GB MicroSD. The first time I loaded after copying all these files on it took maybe 30 seconds (I copied everything on in one go), but since that first load each time I turn it on it loads in around 8 seconds (from pressing ON to hearing music resume)..One thing I did notice at first I had a stack of non music files on the MicroSD card and this did cause a much slower startup (so I cleaned them out), maybe this will help some people?At this point I would have to recommend it highly. (I don’t have WMP on my laptop so it recognises as a UMS device)..P.S. The 2GB version cost me AUD$56, amazingly cheap upgrade for my 1gb Samsung YP-U2..

winnie on April 30, 2008 3:40 PM

its a good mp3 player but my sansa express just turned off automatically and i cant turn it back on plez help

luanna on May 7, 2008 2:11 PM

olha n consigo ligar meu sansa bb0704uib ele so liga quando conecto ele no pc mais n aparece no meu computador pq se tenho outro igual e ele liga normalmente e esse n liga parece ate que esta quebtado n sei o motivo ,se puder me ajudar obrigada

luanna on May 7, 2008 2:14 PM

o meu sansa n funciona qual o motivo

Phill on June 10, 2008 6:38 AM

Since my sansa express froze in my usb port, no ports work? Can’t seem to fix ports, let sansa go flat then recharged, working. Wish it had died and my usb ports lived!!

jose de leon on June 25, 2008 9:27 PM

no prende mi mp3 como que no carga la bateria perp ya la cheque si tiene la carga la bateria y cundo la conecto a la PC me marca error que no lo reconoce

hambal on September 1, 2008 12:58 AM

I’ve just bought my 3rd Sansa Express and and all are working perfectly well. Anyway I am rather dissapointed with the set as a voice recorder – where it never exceeds the 75.7 MB savings. I wish they could be more informative regarding its use as a recorder.

Aric Holland on September 11, 2008 11:39 PM

I just bought this device today, a little disappointed that it cant transfer other files than .MP3 such as .zip and so forth but… I guess it will have to do.

GMan on October 14, 2008 11:40 PM

Bought the Sansa Express and thought I would be getting a reiable smaller sized MP3 player. Worked briefly. I downloaded via file transfer some music from my computer and I got to listen to that music. Then I wanted to see how the radio function worked. Got to listen to my favorite local station, shut it off to catch some TV, wanted to try one more thing with my new Express and it would no longer come on. Reread the section on turning the player off and on and the reset feature. Nothing works. I am only able to get it to flash SanDisk on the screen and then that goes away. I literally played with the device for about 2 hours and it now is useless to me . I am really dissappointed in this device.

christian on December 20, 2008 3:01 PM

what a piece of shit.. mine shat itself after 3 months and maybe 15 uses… garbage.. it’s a pain in the ass to even get it to work right to begin with.. just go with a shuffle…

sunny on December 28, 2008 7:23 AM

I think its good,but not good as ipod shuffle.

Lucasty on March 5, 2009 1:01 AM

my sansa sandisk gives me some errors when i switch it on,when i switch it on, it comes SANSA and then go off again,it shows nothing apart from that.please can you show or tell me what to do ?

Kekke on March 6, 2009 5:06 AM

I bought mine a year and a half ago to use while excercising, and my iRiver H320 is too big to carry around on a bike.I also bought the 2 GB microSD card.The player occasionally locks-up and hangs, pretty much like most computer equipment. But all you have to do is a quick reset by pressing two buttons (see your manual on how to do this)It may be a bit slow to boot, but so is my iRiver. But the thing that makes it a bit teedious is that it uses the mp3tag info to organize the music. But with a good mp3tag program it’s easy to fix those mp3albums that don’t have proper album and songorder info.The music quality is decent, I’d say midrange quality. You get what you pay for. But, mind you, pay attention to what headphones you are using!

mike on March 12, 2009 12:16 PM

i just finished reading all the comment but no one seem to mention that this device can also be used as usb memory stick. i must have own half dozen usb memory sticks and couple of them do have mp3 capability but there isn’t any mp3/usb memory out there that has this many nice features(radio, voice rc, screen) and also that doesn’t use aaa battery that won’t even charge when you plug in to your computer. this is nice device that deserves rating of 10/10. besides it has 1yr manufacture warranty but me and my brother have been using this and its been more than a year for us and so far no problem. sometimes it freezes but so is anyother mp3 player out there just reset it. seems like lot of people who has never used a mp3 player, posted bunch of angry comment about this device being shitty.

Ioekipi on May 9, 2009 11:26 PM

mine only takes about 30 mins. to charge dead..so thats kinda a put up. it has a bridle construction to it,it cracks very very easy.

Mac on May 15, 2009 8:04 PM

This Player genuinely sucks… Even with a 2 gig SD card, the memory this peice of crap can hold is elementary. The design is terrible and very cumbersome to hold and listen to. The sound quality is poor. DONT BUY THIS MP3 PLAYER!!!!! WASTE OF $$$!!!!!!

GuyWhoLikesGOODmusicPlayers on May 15, 2009 8:09 PM

DONT BUY THIS PLAYER!! DONT BUY THIS PLAYER!!!!! The only thing this player “expresses” is”I suck!, I suck!, I suck!”

rafiq on May 19, 2009 1:56 AM

i have need dreiver of sansa mp3 plyer

scot on May 30, 2009 11:16 AM

Don’t waste your money on this.I had three months of use out of mine and yesterday it stopped working, completely dead.I was listening to it, it stopped, and then nothing I do gets it going again. No lights, nothing, not even when I plug it into the computer. It looks dead.You get what you pay for, folks, buy an Ipod.

craig618 on August 15, 2009 11:07 PM

have used this for @ 6 hours TOTAL —has been sitting for 8 months. Battery was low–managed to charge battery, then NOTHING would work. Can not get an “on” menu—nothing at all.This is a FINE piece of CRAP!!!!!!!!!!!Tomorrow it will become a “spacer” in the jaws of my 5″ vise!!!!!!!!!Anything but SANSA!

kq on May 22, 2010 2:54 AM

great review!as for the complaints with this device crashing and such… i found mine behind my house by the trash cans in the back alley. i brought it home, cleaned it, took it apart for more cleaning, installed the newest version of the firmware and have been using it consistently for about two years now!i have not tried the sd card slot ‘cuz i have yet to get around to buy a card so we will see about that in the future.it has frozen a couple of times on me but after a forced re-start, it starts working happily once again. of course, i got it/found it for free so i have no reason to complain.anything but an ipod for sure!

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