Insignia Pilot Review

insignia pilot main Insignia Pilot Review

Meet the Insignia Pilot- Best Buy’s latest budget DAP which was covertly introduced late last year (seriously, not even a press release?). The Pilot is the successor to the Insignia NS-DV series of players, which gained somewhat of a cult following on the Internet, particularly in our own forums. The Pilot sports a 2.4” 262K color display and is available in both 4GB, and 8GB capacities. The Pilot also offers a few features which rival those of more expensive players such as Bluetooth support, an SDHC card slot, RDS support, video-out, and dual headphone jacks.

The Pilot is, however, still a budget DAP, and probably won’t be making your Zune wielding friends jealous any time soon. But, if you’re looking for a solid no-frills player for every-day use, the Pilot might just be for you.

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The Pilot comes bundled with standard-issue MP3 player accessories: earbuds, USB cable, software CD, and a quick-start guide. Notably absent from the package is a vinyl protective case, which Insignia included with the NS-DV.

Being a store brand player, custom third party accessories for the Pilot are scarce. DLO and Init (another Best Buy brand), both make a couple of cases for it, but they aren’t exactly something I would want to be seen with. Additionally, Best Buy carries Insignia brand Bluetooth speakers.


Design’s beauty as they say is in the eye of the beholder, but honestly the Pilot looks pretty “stock”. The face is made of a glossy scratch-resistant plastic, while the rear is made up of a semi-matte black plastic.

The Pilot looks and feels fragile, but after throwing the player in my pocket with my keys, accidentally throwing it to the ground, and watching it fly across the interior of my car during a last-minute turn, the player still looks nearly as good as new. However, the face is not scratch proof and after 4 months of use, it does indeed show the typical haze of minor surface scratches most screens eventually get.


The image quality of the Pilot’s 2.4” 18-bit LCD is identical to the LCD in the NS-DV, if not slightly better. Colors are vivid with no major color banding to be seen. The Pilot uses an MVA LCD, so viewing angles are exceptional. You can look at the display from almost any angle with very little image degradation. The only thing that really bothered me was the abnormally large amount of backlight bleeding from the right edge of the display. It’s especially obvious on dark screens, even if brightness is set to minimum.

User Interface / Controls

The Pilot’s controls are similar to those of the NS-DV. On the face you have the play/pause button, the menu button, and a mechanical 4-way click wheel. Along the perimeter of the wheel are several tiny transparent bumps for grip. Following in Sandisk’s footsteps, the bumps glow blue when the wheel is turned or a button pressed. They also function as a charging indicator for when the Pilot is charging while powered off.

The wheel behaves much like the one on the NS-DV. It has a detent for tactile feedback while rotating and the Pilot has scroll acceleration making traversal of those large libraries a piece of cake. My only complaint about the wheel is it’s not very easy on the thumb due to the roughness of the bumps.

Absent from the Pilot’s face is a power button. Following the trend of other MP3 player manufacturers, Insignia integrated the power switch into the the hold switch at the top of the player. This switch is also used to force the Pilot into MSC mode, as well as reset it if things go awry (which they will). Also at the top of the player is an interesting little lever used to rate songs by rocking it left or right and if pressed it will bring up a context menu. Pressing it can also toggle between certain settings, or will do absolutely nothing depending on where you are in the GUI.

User Interface

Those who have used the Insignia NS-DV should feel somewhat at home with the Pilot’s GUI. The function icons in the main menu are again laid out in a circular pattern, but if that’s not to your liking there’s also a “matrix” option which lays the icons out in grid form. In the music library, you will find the same “tab” interface found on the NS-DV. Except this time, instead of clearly labeling the various tabs with text, they used little cryptic icons which only have a clear meaning to the person who designed them. Fortunately, if you actually move to the tab you think you want, the icon will turn into a text label. The same interface is used in the Settings menu, which makes navigating this menu even more of a chore.

I found the GUI to be quite aggravating to navigate, mainly because they completely changed the control scheme for the menu system. In the library for example, to drill down through an album you must now press the ‘down’ button, as opposed to the more logical and commonly used ‘right’ button. A side effect of this is you can no longe
r scroll through the library one line at a time using the up/down buttons; you must use the wheel to scroll. This can prove to be quite frustrating while in your car, for instance, when you need control precision only the up/down buttons can provide. And, inevitably out of habit, you will press the ‘right’ button to go deeper through an album which will cause you to move to a completely different tab, losing your place in the previous tab.

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Insignia hasn’t always been the best at designing intuitive user interfaces for their players and the Pilot unfortunately is no exception. It’s full of several little graphical and control inconsistencies from function to function. For example, in the folder browser they flipped the control scheme around yet again. You use the left/right buttons to drill up/down through folders, and you can use the up/down buttons to scroll a line at a time… Why Insignia do you torture me so?

Transferring Media

Insignia includes a Best Buy badged version of Real’s Rhapsody, awkwardly dubbed the “BBDMS” (Best Buy Digital Music Store). You will find many-a-review of Rhapsody on the internet, so I won’t bore you with another one here.

The Pilot’s firmware contains “Rhapsody DNA”. This basically means if you use Rhapsody to purchase, or subscribe to music you have the ability to listen to Rhapsody channels on the player, read the artist’s bio, and can see exactly what day your licenses will expire. You also get to see a super cool ”Welcome to Rhapsody” message on every single start up.


The lithium-ion battery is rated for up to 25 hours of playback time for music and 5 hours for video. In the real world, however, while playing a mix of DRM’d and non DRM’d 160Kbps tracks with light LCD usage, I found it came closer to18 hours which is still very good. The video rating is not too far off; the battery called it quits after about 4 hours of repeating a 168Kbps 30FPS .wmv clip at full brightness.

One thing that keeps me up at night is the fact that while designing the Pilot, Insignia took one of the best features of the NS-DV: a rechargeable battery pack which could be quickly removed and replaced without any tools and tossed it out the window. While the battery is still user-replaceable, they clearly only intended for it to be opened when the battery fails 2 years down the road. The battery cover of the Pilot is now held on by a single screw which is “hidden” behind a sticky black piece of vinyl, which almost looks like it was a last-minute solution. But I do have to give Insignia credit for still making the battery user-accessible at all.


Insignia has always been pretty good about releasing new firmware. They are always fixing bugs and adding features. Their MP3 team frequently reads the feature request list over in our Insignia forum to help them improve their next release.



Audio over Bluetooth works well on the Pilot . Pairing it with my BT headset was a very painless process. The Pilot supports AVRCP, so it can be remotely controlled if your headphones support it. Sound quality is very good for Bluetooth. I did immediately notice one oddity though; occasionally the audio pitch seems to slowly bend up or down slightly for no apparent reason. The Pilot only supports the A2DP and AVRCP profiles, so don’t expect anything fancy like file transfers over Bluetooth.


The radio interface is very easy to figure out and use. Reception is above average; all local stations came in clear and it held a good lock on the stereo signal.

The Pilot features RDS (radio data service). Currently, there is only a small handful of high-end players on the market which support RDS, which makes finding it on a budget player like the Pilot a very pleasant surprise. With RDS you can see info like artist names, song titles, and station call letters on screen, provided the station is broadcasting it of course. This is great for the few who still use the radio to discover new music. It also has an option to save artist/song info to a text file so if you want to search for that artist/song online later, it’s simply a matter of copying and pasting.

The Pilot can save up to 20 presets. It also has an auto-tune feature which will populate those preset slots with the clearest stations it finds. You can record from the radio by holding the play/pause button. Oddly, there are no bitrate/format options, so you are stuck with 160Kbps WMA.

Line-in Recording

The Pilot follows Insignia’s tradition of substituting a built-in microphone for a line-in jack, which in my opinion is far more useful anyway. Incoming audio can be monitored live over the main headphone jack, as well as over the Bluetooth connection when not recording. The play/pause button is used to start/stop recording and recording can also be triggered remotely over Bluetooth should the need arise.

It can record in either WMA or PCM, quality choices are “Low”, “Medium”, “High”, and “Highest”. Recording quality was excellent, at PCM “Highest” the recording I made was indistinguishable from the source material. The Pilot also gives you the ability to amplify or attenuate input levels. There are also two VU meters to assist you in monitoring input levels of the left and right channels.

SD Slot

Hidden behind an incredibly difficult-to-open rubber door is an SDHC compatible SD slot. Insignia went with old school SD instead of microSD which is great because SDHC cards are much cheaper and way more universal. My only gripe is how difficult it is to install a card; you really need to push it in far to get it to ‘click’. Those of you with short fingernails may even need the assistance of a blunt object to push the card in.

The Pilot can play both protected and unprotected audio from an SD card, in addition to video and photos. All playable files are seamlessly integrated into the library, which unfortunately means indexing times can be painfully slow depending on the size and amount of files on the card. It took about 25 seconds to index the various files on my full 2GB card, so I would imagine a full 16GB SDHC card would almost be unbearable. Especially since the Pilot assumes something has changed and re-indexes the card on every start-up.

Rating Lever

The Pilot features a rather unique lever which is used solely for rating music. When moved to the right, it will add a star and if moved to the left will take one away. But I’m puzzled by the fact that after all this trouble, the Pilot offers no way to utilize the ratings; there’s no way to sort music by rating. The Pilot’s ratings system was obviously only intended to help you sort music in Rhapsody. If you don’t use Rhapsody, the lever will probably be of little use to you.

While I have to commend Insignia for trying to greatly simplify the task of rating music, I find it hard to believe that there are users so frequently rating their music that it warranted a physical switch. I believe the switch could have been put to much more innovative uses, or at the very least turned into a dedicated volume controller.

Context menu button

One of the biggest complaints I had about the NS-DV was the complete lack of a context menu, forcing you to travel into the settings menu to enable simple, frequently-used options like shuffle and repeat. The Pilot now has a context menu, which can be brought up by pressing the rating lever straight down.

Insignia had the right idea with the button, but they didn’t quite follow through with the functionality. First, as far as I could tell, there are only context menus in two functions: the radio and the “Now Playing” screen. You still need to travel to the settings menu if, for example, you wan
t to change the photo slide show duration or want to set a video to repeat. Second, rather than placing shuffle/repeat options directly within the “Now Playing” context menu it merely contains a link to the settings menu. So in the end it requires nearly as many button presses to enable shuffle or repeat as the NS-DV did.

Text Viewer

At the request of NS-DV users, Insignia added a text viewer to the Pilot. But I think somewhere along the line something went horribly wrong. It’s buggy, ugly and feels like it was just thrown in so they could say the Pilot has one. To my surprise, it does actually read .txt files. Plus it’ll remember where you were if you return the same file later.

MSC/MTP OS/User Selectable

The Pilot is both MSC and MTP compatible. It automatically selects which protocol to use depending on what operating system it communicates with. You can also force it into MSC mode for all operating systems by either changing the “Connection type” setting to “File and folder”, or temporarily by sliding the hold switch on before connecting it.


Bookmarks are created by pressing the context menu button and selecting “Add Bookmark”, but you can only create 12 bookmarks. Bookmarks can be accessed through the music library, or by pressing the context menu button again. The only problem is when returning to a bookmarked song for example, the player isolates that song from the rest of the album so when it’s done playing the song, it simply stops instead of going to the next track. This is especially annoying when returning to a bookmarked MP3 audiobook which is separated into several files.

Charging Options

This is something I wish more players included: the Pilot has the option to start playing when connected to a charger, and pause when disconnected. This is extremely useful if you use the Pilot in a car situation. Assuming you have it connected to a switched 12v outlet, when you turn the key off, the Pilot will pause and eventually turn itself off. When you turn the key on, the Pilot will turn on and resume playing where it left off.


Worth noting: the Pilot allows you to choose between 5 different preset backgrounds; “Navy Blue”, “Yellow Green”, “Deep Magenta”, “Dark Gray” and “Blue Mist”. Photos cannot be turned into backgrounds.


The Pilot can only display JPEG images, but they can be in just about any resolution. The photo menu only shows 3 photo thumbnails at a time, which I find annoying. It would be nice if there was a grid option so you could look further ahead. Image quality is excellent; at times it can have you forgetting it’s only an 18-bit display. You can rotate the image 90° and zoom the image. This time they also included a slideshow function, but in the typical Insignia fashion it’s buried deep in the settings menu under ‘Time’. Slidshow duration is adjustable from 2 seconds, up to 1 minute.


The Pilot natively supports MPEG4 and WMA videos at a resolution of 320×240. It’s picky about bitrates, so chances are good you will need to use the included Arcosft Media Converter to convert your videos to the proper format. At 30 FPS, videos look very good, or as good as they can on a 2.4” display. Videos cannot be bookmarked, but it does keep track of where you left off in multiple videos at once, which is pretty cool.

Video Out

The Pilot can output video at 320×240 over the main headphone jack. It can output in either 4:3 or letter-boxed 16:9 and has 3 sharpness settings (“Natural” “Soft” and “Sharp”). It also supports a few different TV systems if you travel out of the country. The video quality is what you’d expect 320×240 video stretched to fit a large TV screen would be. It’s not unwatchable by any means, but it certainly won’t be fooling you into thinking you’re watching a DVD. It actually looks very close to a good quality VHS tape.


Audio Books

The Pilot also supports Audible files purchased through Audible’s website. Audible files are separated from the rest of your music collection and placed in the “Audible Book” function. Unlike the NS-DV, the Pilot will remember where you left off you do something else. Audible files can also bookmarked.

You can also force your MP3 audiobooks or podcasts to appear in the audible menu by placing them in the Audible folder on the player. By doing that, the Pilot will also remember where you left off if you decide to break off from a podcast and listen to music for a while.


The Pilot can read .pla as well as .m3u playlists. But it won’t see .m3u lists unless transferred over in MSC mod. You can also create one on-the-go list. Unfortunately, the on-the-go list can’t be saved and will be lost if you use another function or play a song without adding it to the on-the-go list first.

Sound Quality

Sound quality is very similar to that of the NS-DV; though not quite isn’t quite as warm overall. Highs are clear, and mids are detailed. However, the bottom end is bit lacking and probably won’t satisfy the bass heads out there. It’s certainly no high end player, but the sound quality is more than acceptable and should satisfy the ears of all but the most extreme audio enthusiasts.

There is no system noise to be heard with the Pilot. One thing that has always impressed me about Insignia’s DAPs is the complete absence of system noise, even with sensitive IEMs. There is nothing I hate more than having to listen to the hiss of a poorly designed amplification circuit, or actually being able to hear a song being loaded from memory when a tack is changed.

Audio enhancements consist of five EQ presets: “Normal”, “Rock “, “Jazz”, “Classical” and “Pop”. Unfortunately, Insignia didn’t get the EQ presets right this time around either. They are just as useless on the Pilot as they were on the NS-DV. All of the presets introduce an unacceptable amount of distortion into the audio. Fortunately, it also includes a 5-band custom EQ, which allows you to adjust the 60hz 300hz 1k 6k and 14k bands.


Insignia is definitely on the right track with the Pilot. The hardware side of it is solid. It also has a very nice feature-set for a low-end player; you’d be hard pressed to find another player in this price range with Bluetooth, RDS support, SDHC support, video-out and line-in recording. However, the user interface needs work, especially if Insignia intends for the Pilot to compete with the latest offerings from current heavyweight MP3 player makers. I don’t care how good the hardware is; a user interface can make or break a player and I’m afraid it almost broke this one. The unintuitive and inconsistent controls, combined with the somewhat difficult-to-navigate menus can make the Pilot very frustrating to use at times.

Bottom line is despite the interface flaws, the Pilot is still an excellent player. Especially for those who are tight on cash but still want a player with premium features. And software issues can always be ironed out with firmware updates.


  • Inexpensive
  • Good feature set
  • Bluetooth support
  • SDHC support
  • Above average LCD


  • User interface needs improvement
  • LCD shows moderate backlight bleeding
  • Some features are poorly implemented
  • SD cards are very difficult to insert into the SD slot


Alex M on April 8, 2008 7:26 PM

I had the 4gb for a month and got rid of it for a 6gb sansa E270. The bass was lacking and the sq was average. It was a waste to use my x3i’s on it. The interface was nice and videos looked decent through the included converter @ I believe 512kbps. You can get them plenty cheap on ebay. I had a 4gb which I paid 80$ for(I overpaid!)

The Little Guy on April 8, 2008 8:12 PM

Great review. I’m really glad that you actually used the player for 4 months! (Unlike other sites such as Cnet.)

CovertRussian on April 8, 2008 10:52 PM

I’ve been using the Pilot for couple months now, since October of last year.So far it has crashed about 5 times on me. While my old Creative Zen: Vision M crashed twice the amount in a fraction of the time that I owned it.Interface could be better, but what bugs me the most is the rebuilding the database on every start up. I just ordered a 16GB SDHC card. So will see how long it takes to boot :-S

Polara on April 9, 2008 1:34 AM

You’d be hard pressed to find another player in ANY price range with Bluetooth! Paired to my Motorola S9 BT headphones, it’s a match made in wireless heaven! Add to that: FM radio, SDHC, standard USB cable for charging and file transfer, a rugged, sturdy, lightweight case (compared to the Sansa e260 it replaced) and some crazy-long battery life even with BT. You need to give Insignia props for offering so much for so little. I bought mine online and picked up in the store and got a free Insignia BT external speaker unit for free! Sometimes Best Buy sucks, but on the Pilot, they rock!

Saru on April 9, 2008 4:56 AM

Great mp3 player. But i’m still waiting for that firmware release XD

Zoodar on April 9, 2008 11:06 AM

This one vs Sansa View? Which one is better in terms of functions and quality?

Austin on April 10, 2008 6:15 PM

YESS! I’ve been waiting FOR EVER for this review!Thanks :)

Child Of Bodom on April 11, 2008 5:32 PM

Does the Pilot have dual headphone jacks?

jerzee on April 11, 2008 10:26 PM

Polara, how did you get the free Insignia BT external speaker unit for free! from best buy?

jim on April 14, 2008 11:04 AM

Tobey, I bought and returned two Pilots because I kept getting clicks, popping sounds and skips on all audio tracks, all encoded at high bit rates. I could see where one model could be faulty, but a second one? So I guess it’s the player. These tracks all play superbly on my Creative ZV:M. Did you hear anything like that on the one you reviewed?

Tobey on April 14, 2008 1:04 PM

Jim,No, I had not experienced anything like that on the unit I reviewed. I played everything from 160Kbps RAX files, to 320Kbps MP3 files, to 1042Kbps WMA lossless files on the Pilot without a problem.Child Of Bodom,Yes, the Pilot does have dual headphone jacks. This is mentioned in the intro. ;)

polara on April 14, 2008 1:52 PM

Polara, how did you get the free Insignia BT external speaker unit for free! from best buy?It was a special on at the time I bought mine. Don’t know if it’s still available, but I have noticed they are dropping the price of the 4gb unit to $99 from time to time.Also, there is an error in the Pilot manual that states that bluetooth does not work when listening to FM radio. This is not true. It does work. However, since it uses the wired headphone as an antenna, you will have to rig someting. I just took an old computer audio cable and cut off all but 3″. Works great!

gorkon on April 17, 2008 4:46 PM

Battery life is horrible with Bluetooth. Just so you know! :D

greta crouch on April 19, 2008 1:23 AM

I bought my Pilot about 3 or 4 months ago and absolutely love it. Unfortunately I don’t have prior experience with any other mp3 players and I was dead set against any Apple products. I was really impressed by all this mp3 player had to offer and the price was great. Although I didn’t recognize the brand, this one had all the features I was looking for. I do have one complaint(don’t we all, LOL) I can’t get it to save my selected radio stations, so if I’m tired of top 40 and want alternative I have to scroll from 104.7 to 93.5, but that’s the only real complaint I have so far. Oh yea as an add bonus I also received the external speakers free( the sign had been left up from the week before so Best Buy let me have them. Bottom line: Great player, period.

Artem KOmissarov on April 30, 2008 10:45 PM

I got one too, took it apart and have pics of the guts if anyone wants to attempt to try to port something to it or try to do firmware mods.

Ange on May 1, 2008 3:39 PM

>>The Pilot follows Insignia’s tradition of substituting a built-in microphone for a line-in jack

Nancy on May 19, 2008 4:40 PM

I am not a big MP3 user by any means, I got this for a present from my husband so far its really nice. (I haven’t even had it for a week yet.) I am having problems with the ‘free’ best buy rapsody store don’t know if its the computer or the account. We usually use media player so I hope that won’t be a problem if I decide not to continue rapsody.Thank you for a informative review, I had never heard of this player before but liked what it could do. Does anyone know if you can use this player with the new bluetooth car stereos?

Jeffrey on June 4, 2008 7:02 PM

can anyone sent me instroctions on how to use the tv out on the insignia pilot? e-mail me at

Jeffrey on June 4, 2008 7:03 PM

can anyone sent me instructions on how to use the tv out on the insignia pilot? e-mail me at

hunter on June 23, 2008 2:55 PM

this is alsome i got it june 22 08 i have 26 songs and looooot to go i was going to buy a mp4 but i found this

Lauren on July 26, 2008 12:06 PM

How do you chat on these

Huy on July 28, 2008 1:26 PM

Do you still have to hold the left and right buttons to get to the spot you want in a video and song? Or can you use the wheel to scroll to it.

Stephen on August 10, 2008 1:18 AM

Has anyone had trouble with the screen freezing up with it? I took the other one back and got me a new one and still happened. Is that normal? Can I do something to not have it freeze up? Thank you

Stephen on August 10, 2008 1:19 AM

Has anyone had trouble with the screen freezing up with it? I took the other one back and got me a new one and still happened. Is that normal? Can I do something to not have it freeze up? Thank you

Chris Smith on August 17, 2008 11:57 PM

The screen will freeze….. just hold down the power button until it goes off. No need to open up the thing like I’m seeing people post in the web.

Kevin on December 6, 2008 1:48 AM

I have the 8 GB my wife washed and it went through the dryer for about 2 hours… and still works like a champ wouldn’t trade it for any other.

Wolfi on December 18, 2008 3:37 PM

This review attracted my interest. Is someone here who can tell me the resolution and the range of the fm- receiver? Does it search station in thenth of Mhz?Can Anybody tell me where to buy in Germany.Thank you very much and sorry for my pure english

jessy on May 27, 2009 5:31 AM

nice article,with the video sharing websites become more and more POP, there are a lot wonderful videos or music on them like YouTube,google video, my space… Knowledge lies in sharing, so i recommend u guys a little software –wondershare FLV converter to help u convert YouTube, google video, yahoo video,my space to ur pilot… it’s amazing, cant miss.Free download >>>

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