Ultimate Ears UE 11 Pro Review

00main1 Ultimate Ears UE 11 Pro Review

Here they are, the Ultimate Ears UE 11 Pro: reference ear monitors worshipped by recording artists, sound engineers, and audio nuts alike.

Besides the EarSonics EM3 and ACS T1 they’re the most expensive in-ear phones available at the moment. Ahead of all others in the ear monitor race however, the UE 11 raises the ratio of drivers per earpiece to a whopping four armatures. That’s more drivers than many full-sized floor standing speakers have.

Do I notice similarities to the marketing stunts of certain shaving utensil manufacturers, adding one more blade to every new razor model? While these delusions of grandeur appear a bit nonsensical for something you waggle around your face to get rid of stubbles, let’s see how the old “more is better” applies when it comes to professional ear monitors.

  • Specs
  • Drivers: custom quadruple balanced armatures (2x bass, 1x mids, 1x treble), passive three-way crossover
  • Sensitivity: 119dB @ 1mW
  • Impedance: 18 Ohm @ 1kHz
  • Frequency range: 10Hz – 16.5kHz
  • Cable: 122cm or 168cm (Y-style), user replaceable, angled 3.5mm gold-plated plug
  • Accessories: Engraved carrying case, storage box, cleaning tool, printed manual
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Accessories

One would expect some rather upscale accessories to come with a phone like the UE 11. While you don’t get a diamond encrusted mahogany chest with them, the included aluminum carrying case is probably the next best thing. It’s about 14x17x6 cm and has the owner’s name engraved on top. In my opinion it looks really classy. It’s not exactly the equivalent of a Storm or Pelican case, but it should withstand any moderate abuse. The foam padding on the inside of the case has two pre-cut compartments – one for the smaller earphone storage box and another one that’s (not surprisingly) cut to the dimensions of an iPod. Of course it will fit other players as well; it just needs some utility knife surgery to fit a larger player.

The smaller quadratic aluminum box, measuring 7x7x3 cm, is lined with some flock/felt material. This is not a good thing. The flock fibers come loose and stick to the earphones. When I first received my UE 11, they were covered in that dust. It might become a serious issue if too many of those particles enter the sound ports.

Good thing Ultimate Ears also provides a cleaning tool for these dirt/dust issues. It has a wire loop on one end for removing gunk from the sound tubes and a very rigid brush on the other end – which purpose eludes me. Not even the manual mentions the brush. In any case, cleaning the exterior of the phones with an antiseptic wipe seems to be a better method than brushing.

On a side note, to protect the phones from moisture I use a few bags of desiccant material in the storage box. You can get these from any hearing aid specialist, probably for free. They also come with computer parts, in shoe boxes, and so on.

One accessory I’m missing with the UE 11 is a 3.5 to 6.2mm adapter. I can’t be the only person using the UE 11 with a desktop headphone amplifier sporting a 6.2mm jack; these phones are just too good to be used only on the go. Furthermore, UE’s cheaper Super.Fi and Triple.Fi series includes that adapter – it really shouldn’t add more than $1 to the cost of the phones.

Design, Build, Specs

First things first: you can’t just waltz into a store and buy the UE 11. Their housings are custom molded for your ears, requiring you to get ear impressions made by an audiologist and sending those to Ultimate Ears in California.

These impressions are scanned with a 3D scanner and stored in Ultimate Ear’s database for future reference. A negative mold is made and filled with liquid acrylic that hardens when exposed t
o UV light. This gives the basic shell, which then is manually processed to get rid of imperfections. The armature drivers are individually tuned to narrow tolerances and put into the housing, together with the passive crossover. Some more tweaking is done to the two sound tubes going from the drivers towards your ear drums to achieve the correct sound.

I want to thank Martin Zwettler from audiophon.at for making perfect impressions of my ears, free of charge. It can be quite a hassle getting your impressions rejected by Ultimate Ears because they don’t match their quality standards… especially for people like me, living on another continent, where flawed impressions would add several more weeks of waiting time.

Of course Ultimate Ears custom phones can be blinged out for a little extra cash with different colors, logos, or even gems. There’s an entertaining Ear Art Gallery on UE’s website showing the possibilities (and also the questionable taste of a few well known recording artists). I chose the standard silver UE logo and a translucent grey shell. A true geek doesn’t hide the inner workings of these phones.

With the cable you get some options as well. You can choose between two lengths (122/168cm, 48/66”) and five colors (beige, black, brown, clear, white). The cable sleeving is made of an excellent soft and flexible material; it doesn’t tangle as much as most other IEM cables. It is user replaceable, so damaging the cable is only a minor issue and doesn’t mean the whole phone has to be replaced or sent off for repair. Unfortunately there’s no choice when it comes to the 3.5mm plug on the cable – only an angled plug is available. If you want a straight plug you might as well start warming up your soldering iron now.

The cable’s Y-splitter is a bit of a botched design (see photo above). It really is Y-shaped and thus doesn’t play well with the small plastic tube that’s used for joining the two cables going to the earphones. Westone uses a very similar splitter on their cables, but without the pronounced Y shape – this one seems more reasonable. Other than that, the UE 11’s splitter seems to be sturdy enough and the strain relieves are of the tried-and-proven kind.

On the earphone end of the cable we find the gold plated prong connectors and the memory wire. That’s the plastic tube with a flexible wire inside, used to direct the cable up around your ears. The memory wire might be a nice feature for some people, but I don’t like it much. It’s hard to bend into a really comfortable position and it increases the transmitted cable noise for wearers of glasses. Needless to say, I removed the plastic tube and wire and enjoy my UE 11 without it. The cables stay in place perfectly fine without the wire.

The aforementioned cable noise, often referred to as “microphonics” is my biggest gripe with the UE 11. Together with bone conductivity made audible by the phones, due to their large surface contact area with the ear/skull and their hard acrylic shell, this accounts for quite a bit of unwanted noise transmission. The cable rubbing against a shirt is pretty loud, your own footsteps can be heard as bassy thuds when running (better wear soft sneakers instead of leather soles), and eating cornflakes while wearing the UE 11 can almost lead to noise-induced tinnitus. When I use the phones while working out, I even can hear my own blood pulse clear and loud in the ears. Of course there’s not much one can do with a shell construction like that. Maybe a soft silicon shell like used on Sensaphonics IEMs is less susceptible for these unwanted noises, but it seems I have to learn to accept it with the UE 11.

I have to mention that I usually listen at very low volume levels, probably much quieter than many people are used to. If I turn the volume up to levels that are uncomfortable for me (but perfectly fine for other folks, such as my girlfriend) these noise transmission issues disappear.

Besides those issues, the phones’ construction is great. They’re comfortable enough for regular use and they stay securely in one’s ears, no matter how heavy of a headbanger one might be. Granted, for my taste they’re a bit too big for use in bed, the way they fill one’s ears with hard acrylic. For me they stick out a little too far to be used comfortably while sleeping, but other people have no issues with that. Don’t get me wrong – they’re far from being uncomfortable, it’s just that they don’t “disappear” like smaller phones. Some universal-fit IEMs have an advantage there.

Isolation from outside noise is probably as good as it gets for an in-ear phone. The UE 11 block noise a bit more than the best isolating non-custom phones, like the Etymotic ER series, or the Shure SE530 with foam tips. It’s still not quite as much isolation as, say, sticking your fingers in your ears, but they block wide-range frequencies like car traffic, wind, or water very efficiently. Active noise-canceling phones don’t come close to this amount of attenuation – not to mention those need batteries and generally don’t sound as good as the UE 11.

The low impedance and high sensitivity rating of the UE 11 might suggest that they hiss with lower quality sources like portable players. I’m glad to report this isn’t the case. Sure, there’s a little background hiss with some MP3 players, but it’s almost negligible. Compared to some other hyper-efficient phones the UE 11 are very well behaved.

The armatures used in the UE 11 might come from Knowles Electronics, manufacturer of armatures for almost all IEMs and hearing aids in existence. However, they bear the UE logo, so they are most likely custom made and tuned to UE’s specifications.

Amplifying the UE 11 isn’t really necessary; they work fine with most portable players. Of course an amp might squeeze even higher quality sound out of them. But in the end this last bit of quality is what it’s all about, I believe… otherwise one wouldn’t consider using phones that cost more than a thousand bucks anyway.

Sound

For me the most convenient feature about the UE 11’s sound is that it takes the guesswork out of which phone to choose for certain kinds of music or listening situations. Until now I used to pick a specific IEM for certain tasks, like critical listening/monitoring contrary to enjoying laid-back muzak, I had to choose if I prefer a lot of bass at the cost of reduced precision or vice versa, I had to keep in mind that some IEMs don’t work well with very dense orchestral pieces, and so on. With the UE 11 it’s easy – they work well with any audio material you throw at them, with hardly any compromises. A drawback would be that the rest of my earphone collection started gathering quite a bit of dust.

The bass response is very fine, both in quality and quantity. Speaking in relative terms, I would say we’re dealing here with the performance of a precisely tuned Velodyne or Hsu subwoofer, reducing many other IEMs’ bass performance to the equivalent of a cheap boomy car sub. The UE 11’s bass attacks fast, it is punchy and textured – everything you expect from a quality low frequency reproduction.

I’ve noticed some reviewers complaining about the UE 11 having too much bass. I definitely cannot agree with these opinions. The UE 11’s frequency response reminds me of full sized speakers, not some tiny bookshelf monitors. People who believe that a perfectly flat bass response means a “true to the source” or “faithful” sound reproduction should look up the definition of “Fletcher-Munson equal-loudness contour”, or the ISO 226:2003 standard. The human hearing doesn’t interpret a completely flat response as such; the bass needs to be slightly elevated to be perceived at natural sound pressure levels. The UE 11’s bass response is certainly closer to the dubious audiophile ideal of “how the artist meant the re
cording to be heard”, than many other phones with less bass. The UE 11 aren’t basshead cans, but they have real bass – bass that goes down to 20Hz without breaking a sweat and without making the rest of the frequency range muddy. It can’t get much better than that.

The midrange is a bit on the “dry”, analytical side. They don’t have the lush silky tonality of, say, a Sennheiser HD650 driven by a tube amp. Here it’s most apparent that the UE 11 were designed as professional ear monitors and not as regular Hi-Fi phones with tendencies to color the sound in an euphonic way. This isn’t a bad thing – it’s just that the old “crap in, crap out” rule applies: with badly mixed/mastered recordings you will notice the inferior sound quality; the UE won’t sugar-coat it. On the other hand, with well produced tracks you will hear the proverbial angels singing – every detail, every nuance delivered in all their glory. No matter if voices, acoustic or electrical instruments, jazz trios, orchestras, metal bands, drum’n’bass acts, or anything in between. For me this is a more welcome approach to sound reproduction than compromising audio quality for the sake of “polishing” muddy or hot-mastered material to become more or less listenable. Excellent clarity and dynamics is what describes the UE 11’s midrange sound best.

The UE 11’s treble is very… “fast”. A phenomenon I usually experience from phones like the q-Jays, which for me are top notch in treble reproduction. Cymbals, hi-hats, and similar material is delivered with attack speeds like on very few other phones. It sounds like the real thing on the UE 11, not like a reproduction. If you think Etymotic ER-4 or AKG K701 have proper treble, you might need to test the UE 11… Not to mention phones like the Shure SE530 or almost all “slow” dynamic driver IEMs, which don’t even come close. Admittedly, the UE 11’s treble is slightly recessed (but not rolled off). It doesn’t hit you with its full weight (like the q-Jays), but this doesn’t mean that any sonic cues are missing at all. Everything is there, every little bit of detail. It just isn’t as fatiguing as with some other phones. It even has that nice “shimmer” that I really appreciate with certain female vocals, violins, and other material. The UE 11’s treble is more or less perfect. Not to mention Ultimate Ear’s honesty of rating them up to a range of 16.5 kHz, which is perfectly fine – not the usual standard claim of a 20 kHz response or some similar half-truth.

Stereo imaging is a remarkable feature on the UE 11. It may not be the widest soundstage, defying the laws of physics by reaching a mile to the left and right of your head (the V-Moda Vibes or MylarOne X3i are slightly more expansive), but it does one thing right that most other ear monitors don’t: getting rid of the “three blob soundstage”. Music really pans smoothly between both ears, contrary to the usual crude distinction of “left-ish/middle/right-ish”. Furthermore, the UE 11 are the only IEMs I know that have a slight sense of dimensionality to the front and back, up and down. It’s even noticeable with mono recordings: some sounds are right behind your eyeballs, others are in the back of your head. This might sound unappealing in an anatomical way, but it sure is a pleasant sonic experience.

The UE 11 might not exactly have the soundstage of the AKG K701, the smooth midrange of the Sennheiser HD650, the bass impact of the Ultrasone HFI-780, or other characteristics that make quality full-sized headphones generally better than in-ear monitors. But then again, you can’t put the HD650 in your jeans pockets or use them in a noisy subway. It is an unfair comparison anyway: the UE 11 are not the exact equivalent of big cans – nevertheless they’re very close despite their comparatively tiny form factor. That’s better than it usually gets, considering most other IEMs don’t even compare to way cheaper headphones than the ones I mentioned above.

Comparing other IEMs to the UE 11 is difficult. That’s why I used these slightly far-fetched references to full-sized phones instead. All other IEMs I know – even the best – do a good job in certain aspects, but lack in other ones. Not so with the UE 11. When I listen to music with these earphones I never found myself wishing for “more”, I just enjoy the sound.

You have to hear the UE 11 to believe it. They’re seriously good.

Conclusion

Are they worth the immense price tag of $1150? In my opinion they are, especially when considering the law of diminishing returns in high-end audio. Certain other ear monitors – no matter if $50 or $500 – might be overpriced in my opinion, since they all have their fair share of flaws, but with the UE 11 I can’t find anything major to complain about. The UE 11 sound the best of all ear phones I know. If money is no object, they wouldn’t be a bad choice for almost any application. There aren’t many ear monitors that deserve the commendation “reference”, but the UE 11 would be one of them.

There’s nothing specific to mention like, “aaah, the treble” or, “whoa, the bass” – since everything is just very fine with the UE 11. They sound better and isolate better than most other IEMs – cable noise and bone conductivity are an issue, but other than that I couldn’t think of any flaws. It’s kind of boring trying to describe phones that do almost everything right. Four drivers (and some quality engineering) indeed do make a difference; they’re not a marketing ploy by any means.

Well, now that I’ve listened to the UE 11 I can die happy. Don’t expect any more headphone reviews from me… or maybe you should, now more than ever.

Pros

  • Excellent sound quality with hardly any flaws
  • Excellent clarity, instrument separation, dynamics
  • Very detailed, accurate stereo imaging
  • Good noise attenuation

Cons

  • Cable noise and bone conductivity could be better (at low listening levels)
  • You can’t share the experience with other people.

Purchase

Your best choice is ordering them directly from Ultimate Ears. There are some resellers for Europe and other regions, but their asking price is in general considerably higher than ordering them directly from UE, so I wouldn’t recommend going that way.

Thanks to Lauren Kamm and Austin Appel for their help in making this review possible.




29 Comments

UE-10 buyer for futuere on October 16, 2008 3:00 AM

hey, somehow i saw your review just immidiatly after you post it. very good review!i just wanted to know, as one who listens to classical music at most, would you suggest me to for the UE-10 which are more neatral or for the UE-11, with extanded bass?

Jinsai on October 16, 2008 11:59 AM

It would be nice if you put a semi-permanent page up on the site where you kept your current recommendations for various headphones at each price point (sub-$100, $100-$200, $200-$500, $500+, etc.)

Grahm on October 16, 2008 12:34 PM

@JinsaiMartin (dfkt) has a nice a few nice stickies in the headphone forums on exactly what you are looking for.

manaox2 on October 16, 2008 3:27 PM

One of the cons should be the prohibitory price, no resell value, possible fit issues rising in the future which occurs to all customs.Other then that I completely agree with the review, I own these and they are the best of anything in the UE line. and I’ve heard all their major players. These are definitely special in a good way, you’ll never want to hear even medium range compressed music on low end portable players again however.

Ferd Burfel on October 17, 2008 2:25 PM

It’s just my 2 cents, but I don’t see paying 5 to 10 times what I paid for my player for a set of “premium” earphones. I know they sound better than the phones that come with most players, but I can’t imagine any earphones sounding $1000 better.It also seems that calling any set of earphones “IEMs” jacks the price up, and just plain sounds pretentious.Look for Apple to begin refering to the “In Ear Monitors” included with all of their iPods, and charging for them accordingly.

Skobbolop on October 18, 2008 5:28 AM

has anyone seen the documentary ‘Surplus’?

sparkfizzle on October 18, 2008 8:33 AM

Can you post a pic with these in-ear? Curious to see how they fit/stick out. Thanks!

hee en hua on October 18, 2008 10:10 AM

I like where the website is going… more high end monitors please!

Jeff Roman on October 19, 2008 1:22 AM

Good review, I did’nt even know they were making a UE 11.I just bought a Triple.Fi Pro 10.Are the two comparible in anyway as far as sound quality?

Martin Sägmüller on October 19, 2008 8:56 AM

Jeff Roman, the T.F 10 should be a bit brighter sounding, with less bass than the UE 11.Sparkfizzle, here’s a photo: http://www.anythingbutipod.com/images/forum/dfkt/stuff/P8170384-320.jpg

pgh1969pa on October 19, 2008 2:12 PM

That is an incredible amount of money to plug into a lossy device such as a mp3 player. It’s probably a great device for in studio monitoring use by perfomers. There is a point of irrational expensive for a mp3 player and this is well beyond that point for me.

Wings on October 20, 2008 7:02 PM

Put them next to your $400 Monster 6ft HDMI cable.LOL LOL

MP3 Player Lvr. on October 21, 2008 5:04 AM

I agree with Ferd Burfel and pgh1969pa. It’s a waste of money to spend over $200 for MP3 player earphones, and even that’s pushing it, since most players are between $80-$300 these days. $200 is MY limit. Others have lower limits, for good reason.It’s bad enough we have to buy earphones that cost a third to the same as the player to get decent sound, so at over $1000, no thanks! For use on other types of audio equipment, perhaps. But not for MP3 players.

WaterBoy on October 22, 2008 11:26 AM

$1000 for a set of ear phones hmmmmm? BwaahahahahahahahahahahaSeriously, how about more low cost reviews instead for those of us that aren’t filthy rich? Anyone who spends that much for earphones kind of makes my stomach turn :(

Tricky Wombat on October 26, 2008 9:50 AM

Great review, Martin. I have the UE-11 after collecting a whole bunch of other high-end universal IEMs.I agree almost completely with your review.On a cost/performance basis, the UE-11 is not worth the price. In relative terms, there are better deals out there.However, on an ‘absolute’ performance basis, I have not found anything portable that can yield the same amount of audio gratification.I’ve owned just about every IEM from entry-level ones, to entry-level customs, to mid to upper end IEMs from various IEM manufacturers. Each ownership experience or long-term trial left me wanting: some IEMs work well for certain intended purposes or recordings, but few would well ‘universally’.The most remarkable thing about the UE-11 is not how impressive the bass is, or how lush the midrange is, or how sparkly the treble is. The thing that makes the UE-11 worth it is how it integrates high-end performance characteristics of various IEMs into one single IEM. One IEM to rule them all.So, $1,150 is a ridiculous amount of money to spend on an IEM. However, unlike other things in audio, this amount is well spent as the UE-11 actually delivers. I have not been able to find another IEM under $500 that approaches the overall sound quality of the UE-11.Hooking up high end IEMs to an iPod is not ridiculous, especially with high bitrates or lossless files. There’s a day and night difference compared with lesser IEMs. With the UE-11, bad recordings sound worse, but great recordings sound spectacular.Of course, there are better-sounding full-sized headphones + amp combinations for a given source, and for a lot less money if portability is not an issue.

MP3 Player Lvr. on October 26, 2008 3:43 PM

It IS a waste to hook up $1000+ earphones to Apple products, Tricky Wombat. Maybe on a Creative or Cowon player. However I still think unless you’re also using these on other audio equpiment, $1000+ earphones are a waste on MP3 players period. PERHAPS on a PMP or PVP like those new Archos and Cowon ones. But NOT Apple products(except maybe the laptops), they just don’t cut it enough to spend an extra $1000+ for them, IMO.

KromaXamorK on October 29, 2008 5:32 AM

In expensive IEM, you have got Insono, another french’s brand like Earsonics which equipped artists like Ayo, Daft Punk, Keziah Jones ant many others.http://www.insono.fr/PBSCCatalog.asp?CatID=354278

scanfiend on November 6, 2008 4:17 AM

If there was one word to describe the UE-11: smooth. It reproduces the entire frequency range from lows to highs effortlessly, with no sign of strain. Mind you, I was less than impressed when I got my UE-11 – I was struck by the rolled off highs, overly warm mids and a huge, bloated bass that was overwhelming.I was no believer in burn-in for balanced armature earphones, but my pair of UE-11′s has matured very nicely indeed after about 3 months of constant use.And I have found that the UE-11′s were sensitive and resolving enough that it can detect any change in your audio chain. That’s not someting I can say for any of my earphones.I have just found the perfect pairing for my UE-11′s (to my ears). A Headamp PICO amp with copper interconnects hooked to a plain old Apple Touch. Wow! Superbly lush and smooth with sparkling, engaging highs. The music had “weight” and “body”. The details were fantastic, and from “only” high bit rate VBR MP3′s.Is it worth the money? Only YOU can answer that question.

headphonelvr on November 16, 2008 5:17 PM

Not for mp3 players! I am using my Shure SE530 with a $40,000 tube preamp. I thought it was better than the best full-sized headphones, which the reviewer mentions on this page, especially in rendering dynamic nuances. The only thing I miss is the lowest bass octaves. That’s why I am looking forward to the UE-11 after reading this review.However, I must admit, I see “cable noise and bone conductivity” issues as a real threat to music pleasure. Even hearing my own breathing with IEM’s is pretty disturbing. I find myself “out of breath” after listening sessions, because I tend to try to breath less especially in quiet passages of the music.

audiofeez on November 26, 2008 9:33 PM

WAAAHHHHHH… It’s too expensive… Why would anyone spend money on headphones instead of using the buds that came with their player?! (sarcasm)$1000 for a custom molded, state of the art, flagship IEM, in the scheme of hi fi audio is not a large amount. Your stomach turns when people spend money on products that bring them value? Maybe it’ll stop when you get a job and move out of mommy’s basement. This isn’t a high value for money product, but it’s not ludicrously priced, since if you love superb audio and need the portability, you can amortize the cost over the lifetime of ownership. If you’re not in the position to own one, just move on, and find a better value for money product. Free markets, dammit.Anyways, these things seem pretty cool. I completely ignored them the first time I heard of them (the price tag was where I stopped reading), but what’s stunning is its comparisons to full-size headphone legends. If it could barely keep up with entry level full-size audiophilia, the price would be a joke and would come down like some formally high-priced, non-USA brands I won’t mention. However, it seems like it has such positive reviews that people keep forking out the big bucks for it. What a way to spend a tax refund. :)

cwc on December 3, 2008 8:45 PM

Great review.Would like to have UE11Pro compared with a new 5 driver IEM.There is more information of the latter at:http://www.earinc.com/p2-music-z5.php

wilson on December 8, 2008 11:38 AM

Is this a marketing gimmick? I don’t see the point of increasing the number of armatures since the sound pressure is only going to get so high in that tiny space of your ear canal, and it’s ridiculous to expect the sound waves to mix well from 4 different armatures. I am very skeptical about whether there’s any real improvements on the sound quality.

veikko on December 15, 2008 5:32 PM

it is surprising how many comments say how spending $1000 is a complete waste of money. How hi end head gear is not for the “mp3 players”.True, if you stick these into Nano and listen to 320kb mp3, that $1k should have been spent on cookies and milk. But if at the very least you Rockbox your iPod classic and listen to FLAC you know where the money went. Get a serious player, get an ext pocket amp hooked to that player, listen lossless and you KNOW these phones were a very good way to spend $1000..

wilson on January 22, 2009 8:10 PM

I doubt you can really hear much difference between 320 kbs mp3 and flac. Anyone that claim they can hear difference is probably doing so due to placebo effect.

cwc on March 10, 2009 12:56 AM

It is very very hard to tell the difference between 320 kbs ogg and flac. I was trying out my UE11 listening to Zhou Xuan performed by the Shanghai Symphony Orchestra.However, with 320 kbs ogg, I can identify the musical instruments a bit more distinctly than with flac which seems to overpower with its louder background. I guess this is because the background becomes more prominent with lossless format.In this particular instance, I prefer 320 kbs ogg to flac.I wonder whether others experienced the same effect.

Chris on October 5, 2009 6:40 PM

I’m not happy at all with my UE11pro. Nothing against the sound quality, but it is far overpriced. You can buy from SURE for not even half the price an SE-530 which has a similar if not better sound quality. But the biggest dissapointment was the customer service of Ultimate Ears: The cord oxidated after 4 months and as a result one channel stopped working. I was doing sports with the UE11pro were I sweated much. This was obviously too much for the wire of the UE11pro. I’s supposed for “pro” musicians. But on stage in spotlight the must not sweat otherwise… the concert will be no joy.So I e-mailed with the people from UE. They wrote I would receive a replacement cord. After 2 weeks I asked if they already shipped the cord: No answer by UE! I had to buy a replacement cord. That’s just not acceptable for a headphone that costs 1150$

Jim on December 10, 2009 6:24 PM

Amazon had a one-day sale on the UE-10s (your choice, with or without the mic, same price) for just $100 about a week ago – that’s a 75% discount.So I couldn’t resist and bought two pair; first arrived yesterday and I’m just breaking them in with a 24-hr continuous play period. A quick test indicates they’re excellent and at $100 an absolute steal.Anybody else manage to get this deal last week?

nar on January 29, 2010 2:17 PM

@Jim: Considering these earphones require custom fitting and are only available directly from Ultimate Ears, I doubt you bought them from Amazon, and if you did, you got cheated.

Martin Sägmüller on February 10, 2010 8:25 PM

He means the universal fit Triple.Fi 10, not the custom UE 10.

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