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-   Zen X-Fi2 (http://www.anythingbutipod.com/forum/forumdisplay.php?f=215)
-   -   Bruised screen (http://www.anythingbutipod.com/forum/showthread.php?t=53377)

runeblade98 03-13-2010 02:01 PM

Bruised screen
 
Seems I run the gamot of problems here dont I guys?

Anyway, after my non-responsive screen fiasco, (thanks habhome! after i left it to dry a bit it worked ok) I noticed that the screen had a dark blue/haze blue bruise in the middle of the screen. It isnt noticable otherwise, but It shows up clearly when I was recalibrating my touch screen.

Ive already contacted Creative Support about the matter, but I wanted to know if any of you guys have experienced this with your devices or other devices, and how did you cope?

Habhome 03-13-2010 06:17 PM

You don't think it can me the remnants of some moist behind the screen? If it is, leaving it to dry further would solve the problem. If it's something else I've never heard of the problem before so I'd be stumped what to do.

nikc4 03-13-2010 07:39 PM

I have this problem too, it only shows up when I have it charging on an outlet. (screen is on but only showing black, bruise shws up as a purple smudge) It has been there for awhile now, so I think it's permanent. It doesn't bother me much, but I just thought you should know that it's not just you.

Habhome 03-13-2010 07:47 PM

I can only say try this: http://www.anythingbutipod.com/forum...ad.php?t=52875
Since I have no idea what might cause the problem. I've never seen it myself.

runeblade98 03-13-2010 08:49 PM

I'll try the bowl of rice thing and see if that does anything.

As far as problems go, the only one it presents is that when I scroll through the menus it'll go up or down by itself or go back up two spaces after ive scrolled down. Its kind of a pain, but it looks like it doesnt do it if I use a stylus. I'll try drying it out though and i'll report back.

fzbm123 03-13-2010 09:12 PM

ya. i also hav these bruises everywhere on my screen n they r vry noticeable n definitely vry annoying. Do u think i could use my warranty to ask the customer service (or watever its called) to fix it?

runeblade98 03-13-2010 10:02 PM

I inquired Creative Support about that today.
Ill post the reply as soon as I get it.
As we speak however, my X-Fi, which i affectionately dubbed "Kyou" is now sitting in a ziploc bag full of rice.

fzbm123 03-14-2010 04:56 AM

Quote:

Originally Posted by runeblade98 (Post 450881)
I inquired Creative Support about that today.
Ill post the reply as soon as I get it.

Ok then. thx:)

Quote:

Originally Posted by runeblade98 (Post 450881)
As we speak however, my X-Fi, which i affectionately dubbed "Kyou" is now sitting in a ziploc bag full of rice.

Lol :D. did u put ur x-fi2 inside a ziploc bag full of rice to get rid of the bruised screen? tell me if tat works for ya. thx :)

nikc4 03-14-2010 11:56 AM

I'm assuming because rice absorbs moisture. Brilliant.

LordXenos 03-14-2010 12:57 PM

I have had a single bruise on my screen for a while and it is a little annoying and quite noticeable when the player is held at an angle. Just an educated guess, but I think it might be due to pressing the screen too hard (damn that Bonk game! :P )

runeblade98 03-15-2010 02:08 AM

well im sad to report that it isnt NOT residue moisture like Hab suspected. The Bruise is still there, so like LordXenos mentioned, it might be an instance where I pushed it too hard.
In addition to it being an eyesore when noticable (nothing like seeing a black spot on jeremy clarkson's face when watching episodes of top gear) the menu will go wonky and auto scroll when I drag to scroll through the lists. I havent learned to compensate for it, but found that using a stylus or doing sharp movements lessens the chance of that happening.

Creative hasnt responded yet, but we'll see when they do, and i'll tell you guys whats up.

dkstott 03-15-2010 09:11 PM

I've been dealing with several wonky menu features for a bit

#1 most annoying is the flashing screen (play, FF, rewind, etc) during the playing of tunes.... it doesn't happen all the time

#2 while playing sodoku, 1 square will enlarge or flash between big and small.. unfortunately, it is not the square I am working on.

I'm wondering if the bruises on the screen have anything to do with the wonky menu functions?

nikc4 03-16-2010 07:47 PM

I've pressed the screen deliberately before, enough to make purple spots appear, but they always went away within seconds of lifting my finger. You have to press hard enough to feel the screen buckle. I do have one spot though, so i don't think it's from pressing the screen to hard.

runeblade98 03-17-2010 12:11 AM

well guys, creative responded.

Dear _______,

Thank you for writing in to Creative Support Services; I appreciate the
opportunity to assist you.
Based on the description of the issue that you have provided, it appears
that your product needs to be scheduled for a repair or replacement.

Please note that your product will be tested upon receipt and if no
malfunction is found in the product, it will be returned to you.

Please follow this link to have an RMA issued for your product:

http://us.creative.com/onlinerma

All applicable fees will be assessed at the time that your RMA is
processed in an effort to expedite the repair or replacement of your
product.

Thank you for your valuable time.
Best Regards,

Sing Yen
Worldwide Customer Response
Creative


So it looks like no home remedies can be done. its a company matter. I did find though after I stuck a screen protector on the screen, that it didnt autoscroll as much as when I didnt have one on. I'll probably take the plunge and send it in, but then again, I could always learn to live with it.

Brett_val 03-17-2010 03:39 AM

Too bad they can't tell how much it's going to cost you..

RobertsAccount 03-17-2010 03:40 AM

Quote:

Originally Posted by Brett_val (Post 452124)
Too bad they can't tell how much it's going to cost you..

Yeah... Well we'll just have to wait and see! :)

JD_THEBEST 04-11-2010 03:11 AM

Hi i just got my zen x-fi2 yesterday and it has a bruse on the screen that i discovered today :(

Habhome 04-11-2010 10:18 AM

Did you order it online? In that case I'd contact creative and arrange for it o be returned and exchanged for a new, since it's probably an out of the box problem.
If you bought it at a local store I'd go there and talk to them.

JD_THEBEST 04-11-2010 08:30 PM

Quote:

Originally Posted by Habhome (Post 461207)
Did you order it online? In that case I'd contact creative and arrange for it to be returned and exchanged for a new, since it's probably an out of the box problem.

Yes i did order it from creative australia and i have sent them a message. Not very good to get a defective 13th birthday present :(

farfenoogen 04-13-2010 08:35 PM

OOOH PICK ME PICK ME!
I returned mine under warranty for this same exact problem! they sent it back with no charge.


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