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Old 08-18-2007, 05:22 PM
TheGadgetDoctor TheGadgetDoctor is offline
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Default ZVM Common Broken LCD Screen Problem Explained

It seems as though the most common problem--and/or the first thing that goes wrong--with the Zen Vision:M is the LCD screen becoming compromised. Many people are familiar with the dreaded lines on the screen, fuzziness, poor contrast, or worst of all--the screen doesn't even come on.

I have taken apart several of these ZVM's with screen problems, and each time its been the same thing: there were fracture lines, or a complete break, on the lower left or right corner of the screen. I took some pictures of one such ZVM to show here. My camera can't zoom in; it just gets blurry. I did the best I could with the pictures.

The fracture lines slice into the circuitry, causing the screen flaws.

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  #2  
Old 08-18-2007, 06:48 PM
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Since we have a lot of threads about this problem, I'm going to sticky this one and ask that all screen-breakage issues be discussed in this thread.

AerozBooks, since you've got one taken apart, can you tell what exactly could be contributing to this problem? I mean, since the majority of them seem to happen in one of the two lower corners, is there anything in the DAPs construction that could be a factor in this?
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Old 08-19-2007, 08:06 PM
TheGadgetDoctor TheGadgetDoctor is offline
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Originally Posted by ZenChick View Post
Since we have a lot of threads about this problem, I'm going to sticky this one and ask that all screen-breakage issues be discussed in this thread.

AerozBooks, since you've got one taken apart, can you tell what exactly could be contributing to this problem? I mean, since the majority of them seem to happen in one of the two lower corners, is there anything in the DAPs construction that could be a factor in this?
Well, fracture lines can be caused by force or heat. I'd guess that force would be the number one factor in causing the fracture. The ZVM is not built to sustain trauma. In my opinion all its predecessors can sustain trauma better. The plastic that contains the circuitry in the screen is very thin as well, and is not supported by a metal backing or padding or anything. Even a small amount of force, such as dropping the ZVM on one of its corners, can transmit across the lower corners of the screen.

I would recommend that ZVM owners buy a case that can absorb lots of force. Something with plenty of padding; thin casings will not do any good.
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Old 10-20-2007, 10:37 PM
TheGadgetDoctor TheGadgetDoctor is offline
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Originally Posted by AerozBooks View Post
Well, fracture lines can be caused by force or heat. I'd guess that force would be the number one factor in causing the fracture. The ZVM is not built to sustain trauma. In my opinion all its predecessors can sustain trauma better. The plastic that contains the circuitry in the screen is very thin as well, and is not supported by a metal backing or padding or anything. Even a small amount of force, such as dropping the ZVM on one of its corners, can transmit across the lower corners of the screen.
I have an update on this information. Bear with me; the explanation is a little long.

The Zen MicroPhoto and the Zen V use basically the same screen. However, there are so many more cases of the Zen V screen giving out than the MicroPhoto, that you would think they are different. They're not; they're almost exactly the same.

The difference is how they are mounted. The Zen MicroPhoto is actually glued onto the front of a small PCB, and the screen-PCB setup is then mounted onto a metal frame, which slides into place in the MicroPhoto, and the whole thing is then screwed into place. Talk about support!!!!

Now, the Zen V screen is not nearly as supported. It is not glued to a PCB, and is not mounted in any frame that is screwed into place. The screen itself slides into the screen cover, which is mounted onto the body of the Zen V. So its only support is the plastic screen covering piece. Most of the time the screen gives out due to being cracked.

And finally, my point: the Zen Vision:M screen is mounted exactly the same way as the Zen V screen. Ugh.

All you Zen V owners out there: if you were sold on the Zen V because of the flash-vs-hard drive debate, and you believed that, because it was a flash-based player, you wouldn't have to worry about dropping it--THINK AGAIN! You DO have to worry, because dropping it can and will damage the screen. Maybe not on the first drop, but after I doubt it will be able to sustain several drops (esp long ones) w/o cracking.

All MP3 player owners should buy protective cases--not skins, skins are not good enough--so the player doesn't absorb all the shock from a drop.

Oh, also, I am not endorsing the Zen MicroPhoto or saying it is better than the Zen V; the Zen MicroPhoto's hard drive craps out way way way way faster than the Zen V screen; I don't know what is wrong with it or why it does, but it does. Oh well.
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  #5  
Old 08-19-2007, 11:59 AM
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were these Zens in a leather case? A lot of folks talk about how tight their cases are, even after stretching them. Is it possible some of these broken screens are caused by cases which are too tight?

When I first got my leather case I almost couldn't get my ZVM out of it. I had to nip some of the stitching to loosen it up.
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  #6  
Old 08-19-2007, 08:07 PM
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Originally Posted by werezenwolf View Post
were these Zens in a leather case? A lot of folks talk about how tight their cases are, even after stretching them. Is it possible some of these broken screens are caused by cases which are too tight?

When I first got my leather case I almost couldn't get my ZVM out of it. I had to nip some of the stitching to loosen it up.
I don't think they were. They certain weren't when I bought them.

The tighter the case is, the more force it is going to transmit into the ZVM when dropped or impacted.
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  #7  
Old 08-27-2007, 07:10 PM
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I asked about how to get a new screen and how to fit but it was closed and i was told to go here but the the screen didn't break in this way it was dropped and the whole screen smashed so could someone please tell me where i could get a new screen please. I can see how to replace on the "How to disassemble the creative zen vision m thread but i need to know where to get the screen from. Thanks
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Old 08-27-2007, 07:12 PM
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Ebay good luck tho because Creative doesn't sell replacement screens
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  #9  
Old 01-18-2008, 10:19 PM
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Default Hackish solution to getting a cheap replacement screen

Quote:
Originally Posted by RCM View Post
Ebay good luck tho because Creative doesn't sell replacement screens
If you buy a cheap $11.30ish keychain (only for the 1.5 in screen) and disassemble it to get to the screen, you can then rebuild your ZEN V plus with a new screen and save the cost of rebuying the whole player and loosing your music or paying a lot more to get it repaired.
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Old 01-19-2008, 04:37 PM
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Hello,
Sorry for necroposting. I have had a zen for quite a while. I had a lot of problems with the controls and then I sent the player back and it turned out the controls were broken. I got a new player and after that, troubles really began. One day I pulled it out of my pcoket only to see white lines on the screen. Went to the store, didn't get warranty, in panick forgot that there was creative support and opened it up (bye warranty) . My player is so allright but the screen is just broken. Anyone got an idea on what to do without spending another 100 euro.... aerozbooks, are you still looking for screens ? because if you find some and sell them on a good price I might take one.
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Old 01-21-2008, 02:53 PM
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I was just telling controllerboy in PM how I feel like the seam in the face of the placer is a fatal design flaw. In a player with a solid face, shock transfers differently: impact point --> terminus --> impact point --> terminus, causing the face to bounce up and down, repeating until the shock dissipates. When you interrupt this by making the face plate into two parts, what happens is that you have two shock waves: impact point --> seam --> impact point, and seam --> terminus --> seam. When the two shock waves crash together at the seam, you have an enormous amount of force at that point.

Each time it transfers shock to the seam, the shock will reverberate up, back down, and then out, to the edges of the seam. Since the corners here are unsupported, they are far more vulnerable to extreme shock.

That's my story and I'm stickin' to it.
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Old 01-21-2008, 04:46 PM
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Quote:
Originally Posted by scullyinfurs View Post
I was just telling controllerboy in PM how I feel like the seam in the face of the placer is a fatal design flaw. In a player with a solid face, shock transfers differently: impact point --> terminus --> impact point --> terminus, causing the face to bounce up and down, repeating until the shock dissipates. When you interrupt this by making the face plate into two parts, what happens is that you have two shock waves: impact point --> seam --> impact point, and seam --> terminus --> seam. When the two shock waves crash together at the seam, you have an enormous amount of force at that point.

Each time it transfers shock to the seam, the shock will reverberate up, back down, and then out, to the edges of the seam. Since the corners here are unsupported, they are far more vulnerable to extreme shock.

That's my story and I'm stickin' to it.
Interesting point! It just made me do a little poking and prodding on my ZVM's case. I found that light-to-moderate pressure placed right on that seam caused color distortion on the screen (similar to what you get when you press on a laptop display). I can only imagine that hard pressure or impact right at that point would definitely shatter the screen.
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Old 01-22-2008, 10:18 PM
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Quote:
Originally Posted by scullyinfurs View Post
I was just telling controllerboy in PM how I feel like the seam in the face of the placer is a fatal design flaw. In a player with a solid face, shock transfers differently: impact point --> terminus --> impact point --> terminus, causing the face to bounce up and down, repeating until the shock dissipates. When you interrupt this by making the face plate into two parts, what happens is that you have two shock waves: impact point --> seam --> impact point, and seam --> terminus --> seam. When the two shock waves crash together at the seam, you have an enormous amount of force at that point.

Each time it transfers shock to the seam, the shock will reverberate up, back down, and then out, to the edges of the seam. Since the corners here are unsupported, they are far more vulnerable to extreme shock.

That's my story and I'm stickin' to it.
The real problem here is not the 2 separate body parts, its that the LCD screen is not mounted properly inside. Instead of a mount absorbing all the shock, the LCD absorbs it. If you open up a Zen MicroPhoto you will see what I mean. Unlike the ZVM, the Zen MicroPhoto's OLED is mounted the proper way inside a metal casing and the shock is absorbed into the mount.
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Old 01-21-2008, 02:54 PM
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Quote:
Originally Posted by Burb View Post
If you buy a cheap $11.30ish keychain (only for the 1.5 in screen) and disassemble it to get to the screen, you can then rebuild your ZEN V plus with a new screen and save the cost of rebuying the whole player and loosing your music or paying a lot more to get it repaired.
Bad idea. The odds of this being the exact same screen that the ZVM uses are slim to none.
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Old 01-22-2008, 10:16 PM
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Quote:
Originally Posted by scullyinfurs View Post
Bad idea. The odds of this being the exact same screen that the ZVM uses are slim to none.
Yeah, lol. When I saw that post I was like, "What?!" Hello? Its some fake little plastic thing. In fact I'll bet it doesn't even have a screen; its likely to be a plastic hollow shell image of the Zen V. LOL
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Old 08-27-2007, 08:33 PM
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Really, awwwwwwwwwww thats well disappointing, oh well thanks anyway.
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Old 08-27-2007, 08:49 PM
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Quote:
Originally Posted by XJ3F3Y View Post
Really, awwwwwwwwwww thats well disappointing, oh well thanks anyway.
You can always look on ebay
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Old 10-20-2007, 10:39 PM
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Really, awwwwwwwwwww thats well disappointing, oh well thanks anyway.
I can arrange with a distributor to get the screens. I am assessing demand at this time.
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  #19  
Old 10-23-2007, 10:38 PM
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Quote:
Originally Posted by AerozBooks View Post
I can arrange with a distributor to get the screens. I am assessing demand at this time.

Hey Aeroz...you actually helped me out in another thread 'I think the circuit board is bad' thread. If I do indeed determine my screen is bad...you can count me in on a new one (assuming the price is not astronomical). Thanks.
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Old 08-27-2007, 09:14 PM
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I have now looked on ebay and its not too pricey however i live in the UK and shipping may not be too bad i suppose i'll think about it. i checked on UK ebay as well and there isn't anything there. Oh well.
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