Old 11-17-2011, 09:24 AM
mich838 mich838 is offline
Junior Member
Join Date: Nov 2011
Posts: 1
Default Compatibility with Windows 7!

I have an old Creative Zen Vision:M which I have not used for a few years and decided to try using again.

When I first plugged it in, the computer recognised it as an MTP Device on Device manager. (Zen also had the charging and docked icons). However driver did not install correctly and I could not sync the player with WMP and the Creative Firmware update software did not recognise the player was plugged in.

After looking on forums I rebooted the player which made no difference. I then formatted the whole player. After this the Creative Zen Firmware update software recognised the player was plugged in and I was able to update the firmware on the player to the latest one.

Once this was done, the computer recognised the device as "My Zen" and I could sync the player with WMP (so happy!)

After thinking the whole problem was sorted I shut down my computer and the computer downloaded a few things from Windows Update.

The next morning I plugged my player into the computer and it did not even recognise the player at all and it does not show up on Device manager. The only thing that happens when I plug in the player is that it switches on. It is not even charging or showing that it is docked.

I have tried rebooting and formatting but neither things make a difference. I have deleted all creative software on the computer then reinstalled it. I have tried everything I tried before but nothing will get the zen to be recognise the computer and I am now in a worse situation than I was before because computer is not even recognising it as an MTP device.

Would really really appreciate some help! Have tried almost everything suggested in other forums.

Thank you.
Reply With Quote

Advertisement [Remove Advertisement]

Old 01-17-2012, 10:18 AM
frank_begbie frank_begbie is offline
Junior Member
Join Date: Jun 2011
Posts: 2

I'm having the same problem almost word for word.

Would be interested in any replies.

Reply With Quote

Old 01-20-2012, 01:24 AM
merlin43 merlin43 is offline
Junior Member
Join Date: Apr 2011
Location: kansas
Posts: 17

I just connected the usb cable and it shows up. I did not install any software or anything.
It has the name I gave it and I drag and drop files in explorer. I even formatted and re-installed the firmware when I did the cf memory card upgrade to it.
I guess I got lucky. I have windows 7 ultimate version.
Reply With Quote

Old 07-18-2012, 12:50 AM
Sandy106 Sandy106 is offline
Junior Member
Join Date: Jul 2012
Posts: 2

What version of 7 are you using? 32 bit or 64? AFAIK it wont work at all with 64. It's hit or miss on my 32 bit machine though, sometimes I have to unplug it and replug it once or twice and it will connect fine. I think you're stuck with using WMP to sync it though, Creative's software doesnt seem to want to work with 7 at all.
Reply With Quote

Old 09-07-2012, 06:17 PM
dnlbntl's Avatar
dnlbntl dnlbntl is offline
Junior Member
Join Date: Sep 2012
Location: US
Posts: 31

Has anyone tried the Vista-updated Media Explorer application (6.21.10)?
…be sure to scroll down and change the OS drop-down to Windows Vista ##-bit as it corresponds to your system

I had some of the same problems listed above after I'd gotten my current machine (Jan. 2010). I've since had the 'ZEN Vision:M Series Media Explorer' running on two separate Windows 7 Pro 64-bit computers, each with fresh OS re-installations (complete system rebuild on one and a HDD on the other), so I can attest that it has worked 4 times.

Hope this helps everyone.

Last edited by dnlbntl; 09-07-2012 at 08:00 PM. Reason: Clarification for the link.
Reply With Quote


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -5. The time now is 10:04 PM.