Old 08-06-2012, 09:46 AM
Doghouse Riley Doghouse Riley is offline
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Join Date: Apr 2008
Posts: 6
Default Fuze not detected on my desktop PC - confirmed not hardware

Just the facts:

Sansa Fuze 8gb with Rockbox 3.11. When connected to my (Win XP SP3) desktop PC, does not show any connect messages or show up as a drive, although it does charge. Worked perfectly a few weeks ago.

Tried connecting with the factory firmware instead of Rockbox, no joy.

Tried two other Sansa cables (one factory, one aftermarket) and two other ports on the same PC, no joy.

Tried the Fuze and same cables on my (Win 7) laptop, recognized perfectly.

Tried the Fuze and same cables on my SO's (Win 7) desktop, recognized perfectly.

So I have to think there is a glitch in the USB driver in my desktop. Is there a non-destructive way to refresh that, and make my desktop PC recognize the Fuze as if it were being plugged in for the first time?
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Old 08-06-2012, 10:48 AM
skip252 skip252 is offline
Join Date: Dec 2007
Location: Chicago
Posts: 5,856

I use USBDeview for that. It's a tiny little app that let's you see all USB devices that were ever connected to your PC and control their status. If you use it to uninstall the Fuze and the card slot it will be seen as a new device when you connect it again.

I don't see that you've tried connecting in the OF. Does that work? If it does that should be positive identification of a Rockbox, not hardware problem.

USB with the Fuze in Rockbox is somewhat buggy. I've seen several reports on the bug tracker documenting that. Personally I've found that if I use a development build instead of the release and don't load any fancy themes it works OK.

The initial connection always fails with the report the driver didn't install. The Fuze will be frozen and need a reset. When I connect again the driver installs and that and all subsequent connections are successful.
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Old 08-06-2012, 12:44 PM
Doghouse Riley Doghouse Riley is offline
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Join Date: Apr 2008
Posts: 6

USBDview worked perfectly, as well as generating a world-class facepalm on my part as I realized it was one of Nir Sofer's suite of utilities, all of which I've had on my PC for years.....

Thanks Skip!!
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