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  #1  
Old 05-29-2007, 10:35 AM
annie12 annie12 is offline
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Default Not recognized
Hi, My Zen v plus when plugged into the pc isn't being recognised. Tried different cables, different pc's??
Also when turned on it keeps saying rebuilding library....

Help please!
annie
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  #2  
Old 05-29-2007, 12:36 PM
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ZenChick ZenChick is offline
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Hiya, Annie, and welcome to ABi!

I need more info about the "rebuilding library" thing... Does it do this all the time, or only after you've disconnected from the PC?
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  #3  
Old 05-29-2007, 12:43 PM
annie12 annie12 is offline
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No, it does it all the time. The computer won't even recognise it now.
My husband has done what he can, but still doesn't work.
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Old 05-29-2007, 01:20 PM
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Okay. You're going to have to boot the player into Recovery Mode and reformat the device. Something in there is causing the player to hang, and prevents it from being recognized.

You're going to lose all your songs doing this, but at this point, you have no other choice.
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Old 05-29-2007, 03:16 PM
annie12 annie12 is offline
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How do I do that?
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Old 05-29-2007, 04:22 PM
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ZenChick ZenChick is offline
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Follow the steps in this thread to boot into Recovery Mode.
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  #7  
Old 05-29-2007, 05:10 PM
annie12 annie12 is offline
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Thanks, have done it & it works
Thankyou
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  #8  
Old 05-29-2007, 05:11 PM
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You're very welcome hon. I'm glad it worked out for you!
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