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Old 08-18-2007, 05:22 PM
TheGadgetDoctor TheGadgetDoctor is offline
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Default ZVM Common Broken LCD Screen Problem Explained

It seems as though the most common problem--and/or the first thing that goes wrong--with the Zen Vision:M is the LCD screen becoming compromised. Many people are familiar with the dreaded lines on the screen, fuzziness, poor contrast, or worst of all--the screen doesn't even come on.

I have taken apart several of these ZVM's with screen problems, and each time its been the same thing: there were fracture lines, or a complete break, on the lower left or right corner of the screen. I took some pictures of one such ZVM to show here. My camera can't zoom in; it just gets blurry. I did the best I could with the pictures.

The fracture lines slice into the circuitry, causing the screen flaws.

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Old 08-18-2007, 06:48 PM
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Since we have a lot of threads about this problem, I'm going to sticky this one and ask that all screen-breakage issues be discussed in this thread.

AerozBooks, since you've got one taken apart, can you tell what exactly could be contributing to this problem? I mean, since the majority of them seem to happen in one of the two lower corners, is there anything in the DAPs construction that could be a factor in this?
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  #3  
Old 08-19-2007, 11:59 AM
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were these Zens in a leather case? A lot of folks talk about how tight their cases are, even after stretching them. Is it possible some of these broken screens are caused by cases which are too tight?

When I first got my leather case I almost couldn't get my ZVM out of it. I had to nip some of the stitching to loosen it up.
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Old 08-19-2007, 08:06 PM
TheGadgetDoctor TheGadgetDoctor is offline
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Quote:
Originally Posted by ZenChick View Post
Since we have a lot of threads about this problem, I'm going to sticky this one and ask that all screen-breakage issues be discussed in this thread.

AerozBooks, since you've got one taken apart, can you tell what exactly could be contributing to this problem? I mean, since the majority of them seem to happen in one of the two lower corners, is there anything in the DAPs construction that could be a factor in this?
Well, fracture lines can be caused by force or heat. I'd guess that force would be the number one factor in causing the fracture. The ZVM is not built to sustain trauma. In my opinion all its predecessors can sustain trauma better. The plastic that contains the circuitry in the screen is very thin as well, and is not supported by a metal backing or padding or anything. Even a small amount of force, such as dropping the ZVM on one of its corners, can transmit across the lower corners of the screen.

I would recommend that ZVM owners buy a case that can absorb lots of force. Something with plenty of padding; thin casings will not do any good.
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Old 08-19-2007, 08:07 PM
TheGadgetDoctor TheGadgetDoctor is offline
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Quote:
Originally Posted by werezenwolf View Post
were these Zens in a leather case? A lot of folks talk about how tight their cases are, even after stretching them. Is it possible some of these broken screens are caused by cases which are too tight?

When I first got my leather case I almost couldn't get my ZVM out of it. I had to nip some of the stitching to loosen it up.
I don't think they were. They certain weren't when I bought them.

The tighter the case is, the more force it is going to transmit into the ZVM when dropped or impacted.
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  #6  
Old 08-27-2007, 07:10 PM
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I asked about how to get a new screen and how to fit but it was closed and i was told to go here but the the screen didn't break in this way it was dropped and the whole screen smashed so could someone please tell me where i could get a new screen please. I can see how to replace on the "How to disassemble the creative zen vision m thread but i need to know where to get the screen from. Thanks
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Old 08-27-2007, 07:12 PM
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Ebay good luck tho because Creative doesn't sell replacement screens
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Old 08-27-2007, 08:33 PM
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Really, awwwwwwwwwww thats well disappointing, oh well thanks anyway.
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Old 08-27-2007, 08:49 PM
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Quote:
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Really, awwwwwwwwwww thats well disappointing, oh well thanks anyway.
You can always look on ebay
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  #10  
Old 08-27-2007, 09:14 PM
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I have now looked on ebay and its not too pricey however i live in the UK and shipping may not be too bad i suppose i'll think about it. i checked on UK ebay as well and there isn't anything there. Oh well.
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Old 10-05-2007, 05:58 PM
shay1982 shay1982 is offline
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My screen is broken, the LCD looks cracked but there is no damaged to the outer casing so I emailed creative and after several days of emailing I was told

With regard to your reply, we are sorry as there are no facilities to
repair the LCD of your player


Its not an old model, its a Vision M 60gb. Thats pretty bad customer support on their part it has to be said. This was after being told it could be repaired.
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Old 10-06-2007, 03:04 PM
TheGadgetDoctor TheGadgetDoctor is offline
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Oh yeah, thats not true. Just Google "Zen repair" and you will see some services come up.
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Old 10-20-2007, 10:37 PM
TheGadgetDoctor TheGadgetDoctor is offline
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Quote:
Originally Posted by AerozBooks View Post
Well, fracture lines can be caused by force or heat. I'd guess that force would be the number one factor in causing the fracture. The ZVM is not built to sustain trauma. In my opinion all its predecessors can sustain trauma better. The plastic that contains the circuitry in the screen is very thin as well, and is not supported by a metal backing or padding or anything. Even a small amount of force, such as dropping the ZVM on one of its corners, can transmit across the lower corners of the screen.
I have an update on this information. Bear with me; the explanation is a little long.

The Zen MicroPhoto and the Zen V use basically the same screen. However, there are so many more cases of the Zen V screen giving out than the MicroPhoto, that you would think they are different. They're not; they're almost exactly the same.

The difference is how they are mounted. The Zen MicroPhoto is actually glued onto the front of a small PCB, and the screen-PCB setup is then mounted onto a metal frame, which slides into place in the MicroPhoto, and the whole thing is then screwed into place. Talk about support!!!!

Now, the Zen V screen is not nearly as supported. It is not glued to a PCB, and is not mounted in any frame that is screwed into place. The screen itself slides into the screen cover, which is mounted onto the body of the Zen V. So its only support is the plastic screen covering piece. Most of the time the screen gives out due to being cracked.

And finally, my point: the Zen Vision:M screen is mounted exactly the same way as the Zen V screen. Ugh.

All you Zen V owners out there: if you were sold on the Zen V because of the flash-vs-hard drive debate, and you believed that, because it was a flash-based player, you wouldn't have to worry about dropping it--THINK AGAIN! You DO have to worry, because dropping it can and will damage the screen. Maybe not on the first drop, but after I doubt it will be able to sustain several drops (esp long ones) w/o cracking.

All MP3 player owners should buy protective cases--not skins, skins are not good enough--so the player doesn't absorb all the shock from a drop.

Oh, also, I am not endorsing the Zen MicroPhoto or saying it is better than the Zen V; the Zen MicroPhoto's hard drive craps out way way way way faster than the Zen V screen; I don't know what is wrong with it or why it does, but it does. Oh well.
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  #14  
Old 10-20-2007, 10:39 PM
TheGadgetDoctor TheGadgetDoctor is offline
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Quote:
Originally Posted by XJ3F3Y View Post
Really, awwwwwwwwwww thats well disappointing, oh well thanks anyway.
I can arrange with a distributor to get the screens. I am assessing demand at this time.
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  #15  
Old 10-23-2007, 10:38 PM
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Quote:
Originally Posted by AerozBooks View Post
I can arrange with a distributor to get the screens. I am assessing demand at this time.

Hey Aeroz...you actually helped me out in another thread 'I think the circuit board is bad' thread. If I do indeed determine my screen is bad...you can count me in on a new one (assuming the price is not astronomical). Thanks.
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Old 10-24-2007, 12:38 AM
TheGadgetDoctor TheGadgetDoctor is offline
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Hey there, glad I could help.

At this point its looking like the supply of these screens is just about depleted. The exact part number is completely gone. There are similar screens within the part family that would work (same specs). I have called and called and called and have had a lot of difficulty in finding a distributor who can get them, much less carries them. I was quoted quite a hefty price by one distributor, but made them go down on their quote. Still assessing demand. I'll know in a few months.
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Old 10-26-2007, 03:23 PM
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Ok, guys i have a question. First of all, I bought my zen from wal mart, and Im now going through the same issues as far as the horizontal lines and such. It seems like my screen protector or something was on too tight. I dont know, I carry it in a nice cushioned, leather case. I've never had issues with the screen. But my two questions are these: I no longer have my receipt. I have no idea where it could be, but working at BestBuy customer service, we are able to look up receipts that are paid with credit cards, checks, just not cash. I didnt buy an extended warranty or anything, but I've heard some of your guys stories about taking it back and them giving you a replacement. Which comes to my other problem: I've opened the zen before to change the battery. I know this voids the manufactor's warranty, but I dont know walmart's policy on such things. I've had my zen for seven months now, I just dont know what to do.
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Old 10-26-2007, 03:30 PM
TheGadgetDoctor TheGadgetDoctor is offline
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Getting a return/exchange from walmart is a very, very very long shot at this point. You should try to find one on Ebay.
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Old 10-28-2007, 06:29 PM
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Do you know if the ipod video screens would work. I know there not meant to be as good, but they are cheap. The broken screen issue was actually with a friends who i was trying to help and i would still like to help him or buy it off him cheap and buy an ipod screen off of ebay. I'm pretty sure the connecter is the same, it looks the same from seeing the vision M one in photos and the ipod one for real but i'm not certain.
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Old 10-28-2007, 08:00 PM
TheGadgetDoctor TheGadgetDoctor is offline
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I believe the connector is the same but I am not sure. I don't think it will work though; the screen might not fit.
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