a truly great FAQ there. it surpasses even the knowledge base of creative themselves. yet I have this problem that I can not get around with my creative ZEN 16GB. I just purchased the player, and I installed the creative software on the disk. my PC didn't recognize it (I have WinXP sp2 and a fairly new PC). so, I inserted an SD card to test my player with it. it read the mp3s on the SD card fine. I tried the (import all) option and while it was (importing) I choosed to abort importing the files then it freezed and stopped responding displaying and aborting message. I removed the card, and I pushed the reset button. the player turned off and from that moment it does not turn back on again. I tried all the methods displayed above with no success. whenever I plug my player into the USB port, my win recognizes it as an HID compliant device and that's all.
I would appreciate any suggestions.