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Old 11-14-2008, 03:13 PM
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BobbyRS BobbyRS is offline
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Join Date: Oct 2007
Location: USA
Posts: 6,575

Welcome lalper. Are you using WinXP? What version of WMP is installed? Have you reformatted before trying to reload the firmware?

Try reinstalling the driver and reinstalling WMP (MTP):

To re-install the Zen's MTP driver and MTP if not being recognized correctly:

1. With the Zen connected, in Device Manager, expand the Potable Device category.
2. Right click on the Creative Zen listing and slect the Uninstall from the menu.
3. Once it is uninstalled, disconnect the Zen from the USB port.
4. Reinstall WMP10 or WMP11 (WMP11 recommended).
5. Reboot the computer, then plug the Zen back in and take note in Device Manager that it installs and loads the driver properly without error.
6. Once it reinstalls and loads the driver properly, open My Computer and see if it shows correctly.
7. If you can see the Zen, then execute the firmware installation.
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