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  #1  
Old 12-03-2008, 02:04 AM
tigerdad119 tigerdad119 is offline
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Default Firmware upgrade not recognising my Zen

When I link up my ZVM 30gb to my pc's - one running Vista the other Xp and I try to upgrade the frameware i get the error message saying my player is not connected.

WMP also cannot see the ZVM when docked

However when i do connect it and look in device manager it is listed as an MTP within Portable devices and the ZVM screen is saying docked, and I get all the "bing bongs" and the pad lights going blue and the battery shows the "connected" icon.

I had a firmware crash so until i can reinstall my firmware by ZVM is dead.

I've tried formating, clean up etc, reinstalling software.

I also have the large docking speakers for the ZVM and when I dock it charges ok.

What can I try to get it work ?
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  #2  
Old 12-03-2008, 07:48 AM
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BobbyRS BobbyRS is offline
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Welcome tigerdad119. Keep in mind you will have to use the XP computer to reload the firmware. What version of WMP is installed on the XP computer?

If you still can't get it recognized in XP:

- First make sure that the driver is loading in Device Manager without error.
- Then make sure all Creative software is uninstalled.
- Then try reinstalling the driver in Device Manager:

Quote:
To re-install the Zen's MTP driver if not being recognized correctly:

1. With the Zen connected, in Device Manager, expand the Potable Device category.
2. Right click on the Creative Zen listing and slect the Uninstall from the menu.
3. Once it is uninstalled, disconnect the Zen from the USB port.
4. Wait a minute, then plug it back in and take note in Device Manager that it refreshes and reloads the driver properly.
5. Once it reloads the driver properly, open My Computer and see if it shows correctly.


- If that doesn't help, then try uninstalling the driver again, but before reconnecting the Zen to the computer, reinstall WMP10/11; then try connecting the Zen and see if it is recognized correctly. Reinstalling WMP10/11 will reinstall the Windows Media Framework needed for MTP.
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  #3  
Old 12-04-2008, 06:49 AM
tigerdad119 tigerdad119 is offline
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BobbyRS - thanks for tips I've treid everything 2-3 times and still no success do I have to try and find a replacement motherboard ?
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Old 12-04-2008, 07:42 AM
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BobbyRS BobbyRS is offline
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Quote:
Originally Posted by tigerdad119 View Post
BobbyRS - thanks for tips I've treid everything 2-3 times and still no success do I have to try and find a replacement motherboard ?
No problem. No... it sounds like you issue is with the computer and not with the ZVM. You said Device Manager sees the ZVM with no error, so the ZVM seems to be fine. Something is interferring with the Creative software detecting the ZVM.

This time (on the XP computer):

- make sure the Creative software is still uninstalled.
- with the ZVM plugged in, uninstall its driver from Device Manager and unplug.
- uninstall WMP11. Make sure it really is uninstalled. See here.
- see if WMP reverts back to WMP10. If it doesn't install WMP10 from here.
- after WMP10 is installed, then plug in the ZVM and see how everything is detected.
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