Old 12-07-2008, 11:00 AM
MrsMustang MrsMustang is offline
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Join Date: Dec 2008
Posts: 2
Default Problem viewing photo's/Screen Freeze

I bought my husband a 16gb Zen for Christmas. I wanted to load a few albums on it so when he opened it he would have something to listen too. The problem I am having is when I plugged the Zen into his computer it sync'd every photo and album from his computer onto the device while I was in the process of selecting the albums to sync to the device. I went into the photo section of the Zen to see what was downloaded and the Zen freezes to a black screen and needs to be reset. I tried it again and it froze again. I am at a loss as to how am I going to get these pictures out to keep it from freezing. I did see though on creatives site there is a recovery tool, it says to back up your files so I would imagine it wipes out all your files on the device? I just dont want to do anymore damage to the day old Zen.
Also, how do keep the device from downloading everything on the computer when it is initally plug in? I remember having this problem with my Vision M. When I plug the Zen into the computer a box pops up and ask me what do I want to do, I check nothing and it sync's files anyway. Seems slightly moronic to me. I use Windows Media Player to sync files by the way, and do have the latest firmware. Any help is greatly appreciated.
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Old 12-08-2008, 02:47 PM
BobbyRS's Avatar
BobbyRS BobbyRS is offline
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Join Date: Oct 2007
Location: USA
Posts: 6,575

Welcome MrsMustang. Congrats on the new Zen. You can always boot the Zen into Recovery Mode and do a Format, which will erase everything the computer just put on it. The Recovery Tool is used for reloading the firmware which should not erase any files. They mention backing-up as a precaution.

From the Zen FAQ:

How to enter the Zen’s Recovery Mode for Clean Up, Format All, Reload Firmware, and Reboot:

1. With the Zen off, press and hold the "play/pause" button.

2. Continue to hold until you perform Steps 3 and 4. If you accidentally release the button, start the procedure again.

3. Gently push the end of a thin object (like a pin or straightened paperclip) into the Reset hole. You should be able to feel the release click of the button.

4. Slide the On/Off/Lock switch towards the power button and hold until the boot screen appears on the display.

The Recovery Mode screen appears, and four menu items are shown:

Clean Up: A cleanup of the file system and database files takes place. All (uncorrupted) data should stay in tact. When the cleanup is complete, select Reboot. Your player restarts and starts rebuilding its music library. All files should remain intact unless they were detected as being corrupt.

Format All: This will completely reset the Zen and remove all user stored files on it.

Reload Firmware: This will prepare the Zen to accept a reload, new, or older firmware based on the specific firmware file you download and execute on a computer. Selecting this option will prevent your Zen from being able to boot, so make sure you have the firmware file on you computer and ready to load.

Reboot: This will execute a soft reboot of the Zen's operating system.
How do you set WMP to not sync automatically sync?

Open WMP, select Tools from the menu bar -> Devices tab -> right click on the device and select Change Sync Settings -> Uncheck the Sync device automatically check box
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