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  #1  
Old 12-03-2008, 08:41 AM
shaffce shaffce is offline
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Default Zune Marketplace Log in trouble

OK, here is the legacy of my issue and I am running out of places to turn to.
I had the 14 day free trial Zune pass and I downloaded a lot of music. All was well, and I fell in love with my Zune all over again. Then, silly me, I let the membership lapse before getting the 1 month membership and that is when all my problems started. First my Zune would not buy any songs stating that I didn't have enough music points (as though I didn't have a pass) so I figured out that my software no longer had my device listed and I fixed it. Now, my zune device keeps saying the following message:

Cant' sign in. Please check your user name and password the next time you connect to your PC.

This is all fine and dandy except that I never changed my user name and password. Every time I log into my computer it comes up with a message saying that the device is unable to connect and asks me to relog into my account. I have done this many times (I even changed my password to make sure it was correct) and every time I log in, I am able to download songs off of the PC and sync them to my device. But then when I try to connect through a wifi, it gives me the same message on my device.

I don't have a wifi near my house to trouble shoot at home and I really am running out of ideas. PLEASE HELP!
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  #2  
Old 12-03-2008, 10:28 AM
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Cruleworld Cruleworld is offline
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I think it is a problem in the software, I have been having similar problems.
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  #3  
Old 12-30-2008, 12:42 AM
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Terath Terath is offline
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Try doing a firmware repair:
Connect the Zune
Go to Settings in the software
Click Device
Click Device Update on the left section
Click the Install Games button

If that fails, go for a hard reset, which wipes the whole hard drive clean:
Hold Back-Up to reset the Zune
When you see the Zune logo:
-Hold Back-Center-Left on a Zune 30
-Hold Back-Center-Play on a Zune 4/8/16/80/120
Connect to the computer to reload the firmware and media

If it's a software problem though, you'll have to use UnZoone to remove the old installation and reinstall using the installer package from Zune.net | Download Zune software.
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Old 12-30-2008, 08:28 AM
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Cruleworld Cruleworld is offline
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Unzoone doesn't work with 3.1 yet
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  #5  
Old 12-30-2008, 01:32 PM
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Terath Terath is offline
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Quote:
Originally Posted by Cruleworld View Post
Unzoone doesn't work with 3.1 yet
Well, unless people I've helped have been lying to me, yes it does. >.> It worked for 3.0 back when the latest version supported was 2.5, and I just reccomended it a few days ago and solved the issue. So yeah, it works.
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Old 12-30-2008, 02:07 PM
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Cruleworld Cruleworld is offline
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I was saying that based on the site
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  #7  
Old 12-30-2008, 02:48 PM
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Terath Terath is offline
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Quote:
Originally Posted by Cruleworld View Post
I was saying that based on the site
Ah, I see.
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