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Old 01-04-2009, 11:18 PM
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BobbyRS BobbyRS is offline
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Join Date: Oct 2007
Location: USA
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When you get WMP11 and the runtimes uninstalled, try installing WMP10. This should reinstall the Windows Media Framework which would include MTP and the User-Mode Driver Framework. You can also try installing the UMDF here. Regardless if the service is set to Manual or Auto, it should be able to start correctly. Without the service running, this could be the cause (or part of) the cause of your issue(s).

With the error 31...... make sure you don't have any other USB devices connected (but maybe mouse/keyboard) and restart and try again.
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