This utility updates the firmware to version 1.02 and resolves the following issues:
- Title and album information for music files may not display correctly on the player
- The player may unexpectedly power off when playing MP4 video files
- The player may skip the first few seconds when playing WMV video files
- Audio and video may be out of synchronization when playing video files
- When selecting songs from "All Songs", "Album", or "Artists" in "Music Library", the "Index" description displayed at the top of the screen may not match the "List" description at the bottom of the screen
Note: This utility is only for use with the products identified and sold in the United States, Latin America, or Canada. Not all models are sold in all countries.
Just thought it might help to E-Series users. As I just read numeral of comments about problems from there E-Series Walkman.