Frozen zen v plus

[mae]

Hi guys and girls,

I have not used my mp3 player for sometime. Today I wanted to listen to my music. It would not turn on. I tried to charge it -- at first it would not charge. I read somewhere I should try, the usb in the back of the cpu. It finally charged for a four hours and is fully charged. When I turn it on, it freezes on the zen v plus screen. Then I read about the recovery mode. I reset the player and entered the recovery mode and reboot it still freezes on the zen v plus screen. Should I format all? Please Help very frustrated...........

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