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Old 02-01-2009, 09:56 AM
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BobbyRS BobbyRS is offline
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Join Date: Oct 2007
Location: USA
Posts: 6,575

It looks as though you need a new mainboard since the controls are connected to it. If you just recently purchased it, return it or contact Creative for repair if under warranty.

Returning your Zen to Creative for warranty service.
Creative Warranty Returns FAQ.

Even if outside of the warranty period, you can still have Creative repair the Zen V for a fee. If it is out of the warranty and you don't want to send it in for repair and feel like you can do the repair yourself, you can try places like EBay to find as-is Zen V's to obtain a replacement mainboard. Here are a couple of videos of the disassembly here and here that should help. Good luck!
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