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Old 04-06-2009, 12:41 AM
bansheeo13 bansheeo13 is offline
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Join Date: Apr 2009
Posts: 1
Angry

It SHOULD be on their website, but its not. When I emailed them to ask why its not on their site I got this response because its exactly a year this month since I bought my player.


<tt><tt>Thank you for contacting Creative Labs regarding your ZEN Vision:M.

I understand that you can not find your disk for your ZEN Vision:M. I am
apologizing for the inconvenience caused to you.

Based upon your product's date of purchase, it appears you're beyond the
complementary telephone (60 days) and e-mail (1 year) support period.

If you are covered under a Creative Care Protection Plan (CCPP) and are
within the warranty and service coverage of your plan, please reply back
with the e-mail address the plan was purchased under, as well as your
CCPP order and reference number.

If you are beyond your complimentary support period and not covered by a
Creative Care Protection Plan, there are helpful support options that
are still available to you.

1. You may take advantage of our free web support services by visiting
www.creativehelp.com to access the following resources:

Knowledge Base of expert solutions, frequently asked questions, and
reference material
Download drivers and application updates
Auto update will automatically detect and download the latest updates
for you (not available for all products)
Product documentation
Tutorials
User-to-user customer discussion forums

2. You can purchase a Creative Tutor session to receive expert help and
advice from a Technical Advisor by phone. Each Creative Tutor session is
only $12.99 and covers one support issue for up to 30 minutes. To start,
simply call 1-405-707-8777 Monday through Friday from 9AM until 6PM
Central Time. Please have your credit card ready when calling.

3. If you believe your product is having issues and needs to be
repaired/serviced, but is no longer covered by the warranty, you may opt
to visit our Creative Outlet Store for interesting great deals to
replace your product. Get big savings at a limited time offer on our
various range of Specials, Refurbished, Clearance products at
http://us.creative.com/shop/shopcate...p?category=84&
.

Alternatively, you can check out our newest products at http://us.creative.com/products/
. Grab one today and continue to enjoy your Creative experience!

If you still require assistance, please utilize our extensive
knowledgebase resource which usually has the solution to issues that you
might encounter with your product, you could also visit our public
forums and interact with the millions of Creative users all around the
globe at http://forums.creative.com/creativelabs .

Thank you for choosing Creative Labs.

Sincerely,
[advisor name]


If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service.

Best Regards ,

Wen Fa
Technical Support
Creative Labs Americas

Seriously... because they won't provide the software on their own site to support their device they tell me to buy a new one... really... as if getting a virus and have to reinstall windows and everything back onto my computer I have to deal with this too...

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