Old 02-13-2009, 11:32 PM
Kat >^..^< Kat >^..^< is offline
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Join Date: Feb 2009
Location: Rochester NY
Posts: 1
Help my zen v plus wont turn on it's frozen

I had my zen v plus plugged into my computer transferring files and charging it when my nephew thought it would be funny to unplug it. It stayed on the docking screen frozen for a few minutes so I tried to shut it off, eventually it shut off now I can't get it to turn on, and now my computer doesn't reconize that it's even plugged in. Can it be fixed or do I have to buy a new one?
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Old 02-15-2009, 05:53 PM
BobbyRS's Avatar
BobbyRS BobbyRS is offline
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Join Date: Oct 2007
Location: USA
Posts: 6,575

Hello. Have you tried pressing the small Reset button?
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Old 05-05-2009, 04:28 PM
jshuki jshuki is offline
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Join Date: Jul 2008
Posts: 1
Default i have the same trouble

same things happened to my zen v plus player-- froze while connecting to my pc. unplugged it and it stayed frozen. tried to shut it down and it went blank and has since remained like that with two lines down the middle of the screen.
i have tried the small reset button on the side but it remains unresponsive.

is there a way to repair it or must i buy a new one???
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Old 05-15-2009, 12:09 PM
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Bravepower Bravepower is offline
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Join Date: Nov 2008
Location: United Kingdom
Posts: 50

This happens when the player freezes up and its battery empties. Since the screen doesn't switch itself off, the battery gets used up pretty fast.

You should push the reset button on the side of the player using a needle or paperclip (make sure NOT to insert it into the microphone hole). If the player is off because the battery is empty, plug it in for charging and after a few minutes push the reset button to let it boot up.
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frozen, unplugged, zen v plus

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