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  #1  
Old 01-28-2009, 08:05 PM
mae mae is offline
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Default Frozen zen v plus

Hi guys and girls,

I have not used my mp3 player for sometime. Today I wanted to listen to my music. It would not turn on. I tried to charge it -- at first it would not charge. I read somewhere I should try, the usb in the back of the cpu. It finally charged for a four hours and is fully charged. When I turn it on, it freezes on the zen v plus screen. Then I read about the recovery mode. I reset the player and entered the recovery mode and reboot it still freezes on the zen v plus screen. Should I format all? Please Help very frustrated...........
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  #2  
Old 01-28-2009, 08:14 PM
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BobbyRS BobbyRS is offline
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Welcome. I would try booting back into Recovery Mode and doing a Cleanup before attempting a Format.
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Old 01-28-2009, 10:08 PM
mae mae is offline
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I tried the cleanup mode. But it appears to be frozen in that mode for an 1 1/2 hours
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Old 01-29-2009, 09:27 AM
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BobbyRS BobbyRS is offline
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It sounds like you may have a possible flash memory issue. If it is freezing during a boot (showing the Zen V Plus screen) at the point of loading the firmware (which is stored on the flash memory) and when attempting to do a Cleanup, you may very well have a flash memory issue. You can try a Format as well (in case it is just a case of a severely corrupt file system), but this will erase all files that were currently stored on the Zen. If it keeps freezes during a Format too, then you most likely have a mainboard issue with the memory.
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Last edited by BobbyRS; 01-30-2009 at 09:28 PM.
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  #5  
Old 01-30-2009, 02:01 PM
mae mae is offline
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I formated the drive and everything seemed to go well. When I turned the zen on it froze at the zen v plus screen. So, I decided to upgrade the firmware. It looked like the upgrade was going fine until the very end --------the upgrade failed. I tried it again. It failed. When I turn on the zen, the creative screen comes on, then flashes firmware problem and goes right to the recovery mode. Next I tried the recovery tool from the creative web site. That did not work either. Now when I turn the zen on freezed at the creative screen no blue glow from the play button...
I am just about ready to throw this zen in the trash.. Any last minute advice.
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  #6  
Old 01-30-2009, 09:43 PM
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BobbyRS BobbyRS is offline
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Try doing a Format twice before trying to load the firmware. If the firmware still fails, I would at least try another computer or so to get the firmware installed. Perhaps trying on other USB ports and with different USB cables.
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  #7  
Old 06-01-2009, 08:26 PM
emahaffey emahaffey is offline
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Default Zen V Plus will not boot past "ZEN V PLUS" screen

I am having a similar issue. My Zen V Plus won't boot past the "Zen V Plus" screen. However, no matter what I've tried I can't get it to go into recovery mode. It just can't get past the zen v plus screen. Please help if you have any info.
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  #8  
Old 08-04-2009, 03:49 AM
gavriel gavriel is offline
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Default Frozen screen

Quote:
Originally Posted by BobbyRS View Post
Welcome. I would try booting back into Recovery Mode and doing a Cleanup before attempting a Format.
HI,
Can you tell me how to access recovery mode or to do a cleanup before attempting a format since the screen is frozen. Do I need to try reinstalling from beginning or something else? Gavriel
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