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  #1  
Old 11-24-2009, 12:14 PM
büchner büchner is offline
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Default YP-P3 touch screen not responding at top and bottom

Hi,

I have a Samsung YP-P3JCB/XEF (8GB) which has been working fine for around 5 months, but now the bottom and top areas of the touch screen do not respond (or do so only with extreme difficulty). Amongst other things this means the "back" arrow hardly works, and the top row of icons on the menu is unavailable.

I've pressed the reset button, even re-formatted the whole memory, and tried all the firmware updates I could find, but nothing has helped. Any suggestions before I give up and send it back? Is this a known problem?

Many thanks,
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  #2  
Old 11-24-2009, 12:40 PM
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triarii117 triarii117 is offline
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This happens... Only way to fix it is to contact Samsung about a replacement.. :\
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  #3  
Old 11-24-2009, 01:37 PM
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Quote:
Originally Posted by triarii117 View Post
This happens... Only way to fix it is to contact Samsung about a replacement.. :\
sadly, this is true
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Old 11-24-2009, 02:46 PM
büchner büchner is offline
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okay. Do you know if it is possible to contact Samsung Denmark directly and get a new one or do i have to invole the company that I bought it from?
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  #5  
Old 11-24-2009, 02:48 PM
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happened to me also. had to send it in. It was in tennesee. however, you are sending it to New Jersy not korea
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Old 11-24-2009, 02:49 PM
Dreamnine Dreamnine is offline
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Make sure you have the receipt. If the place you bought it from won't exchange it, contact Samsung directly.
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Old 11-24-2009, 05:52 PM
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Wonder why this seems to happen so often?
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Old 11-24-2009, 08:01 PM
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well, my theory is that they saw all the issues the P2 had with just one cable connecting the touch layer to the device, so they gave certain sections of the screen different cables, and some of those cables might break more easily than others... but that is just my idea
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Old 11-25-2009, 06:08 AM
büchner büchner is offline
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okay but if it happens as often as you say, I might try to get my money back and buy another instead.
because I do not want a new one that breaks after a few months
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Old 11-25-2009, 08:50 AM
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well, I've never had any sort of issue with my P3. ever.
but some people have, and I don't know why.
you'll probably be fine sticking with the P3 though
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Old 11-26-2009, 09:46 AM
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Quote:
Originally Posted by electron View Post
well, I've never had any sort of issue with my P3. ever.
but some people have, and I don't know why.
you'll probably be fine sticking with the P3 though
Same here. It seems to be newer ones...(?)
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Old 11-26-2009, 09:53 AM
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or maybe samsung is selling the older models...
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  #13  
Old 12-02-2009, 06:40 PM
shopao shopao is offline
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now im getting scared. hope that my P3 wont encounter that problem especially the

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It seems to be newer ones...(?)
..if that's the case.
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  #14  
Old 12-02-2009, 06:49 PM
Dreamnine Dreamnine is offline
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Mine is fine after 9 months - it's pristine with no issues at all.
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  #15  
Old 12-05-2009, 01:16 PM
Unanimated Unanimated is offline
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Quote:
Originally Posted by triarii117 View Post
Same here. It seems to be newer ones...(?)
That's unsettling. I'm getting a brand-new one for Christmas. D:
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  #16  
Old 12-22-2009, 07:34 PM
CAAC CAAC is offline
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Default having the same problem

alo. I'm having the same problem YP-P3JCB/XAA 8GB. Tried all resetting, formating, firmware updates. I will be requesting a return because I couldn't find any reference to workaround this problem. I even downloaded a service and repair manual from the web to see if there was any diagnostic or solving clues. none.
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  #17  
Old 12-23-2009, 09:58 AM
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Yea this is a problem Samsung hasn't addressed, and probably will not... :\

(oh look, over 500 posts now )
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