How Do I get an RMA Number from COWON?

[Spoonie_G]

I need to return my X5 (reason: Small crappy screen, joystick). The Website says that "you need an RMA number for returns" but they do not tell you how to do so. I tried calling 949-305-8880. That number drops me off with a series of beeps and then hangups. Right after the last beep so it isn't a voicemail system. I doubt I'll get another Cowon product. What ever happened to Iriver? My guess is that there was a shakeup in management at Iriver because thier current products are no where near as nice as their past products.

[Mp3UndergroundFan]

Try this: http://jetdb.jetaudio.com/RMARequest/Request.aspx

But, make sure you complete the form, and DEFINITELY include your
"Order ID #." They will email the RMA to you.

Good luck!

[Spoonie_G]

Thank You, Thank You, Thank You.

If the Cowon's screen were a little bigger and had a better viewing angle I would have kept it. I also have a ZEN V plus, and the Viewing angle of the Zen V-Plus is much wider than the X5 IMO. Oh well, I might be stuck with the X5 because I can't find the freaking headphones!!

[Mp3UndergroundFan]

The Zen V Plus has a 1.5" screen. This is better than the 1.3" screen the iAudio 6 has. Actually, I prefer viewing videos on the V+, the color is more vivid, too.