Zen V Plus firmware problem

[hurdygurdyguy]

My daughter's Zen V Plus developed a firmware problem over the weekend (she didn't tell me how). It would boot, the "firmware problem" screen would flash then move to the recovery mode, which would not shut off, the Zen would also not shut off (didn't try the reset button). I downloaded the latest firmware plugged the zen into my laptop (which found the zen and connected), I clicked on the firmware download (a window which said the this version firmware was already installed, do you want to continue?" I said yes), everything seemed fine but the install froze at about 80%. I exited the install and now the only screen that shows up is the "Firmware problem," Windows does not see the zen anymore, pressing the reset button and turning on the Zen only results in the "firmware problem" screen, it will not boot into recovery mode.

Is the Zen dead? Any options?

Thanks, HG Guy

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