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Old 09-18-2010, 10:05 AM
weybourne weybourne is offline
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Join Date: Sep 2010
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Hi,

I realise this thread is a bit old but thought I'd post in case someone comes across it after searching the same problem (like I did).

If player does not automatically go to recovery mode - keep 'play/pause' button pressed whilst you hold the power-on slider switch down - should boot into recovery mode.

From recovery mode, reformat the player - firmware update will not work (with this problem) if you don't do this.

When connecting the player to the computer, you might need to reboot the player before the computer sees it.

If the update procedure hangs/freezes - unplug the player and reset (with a paperclip etc) and start again.

When I had this problem, I tried several times with several hangs before I reformatted. After reformatting, I had one hang before I managed to successfully update the firmware.

I'm happy to report a working Zen V Plus now
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