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Old 03-12-2011, 03:25 PM
Strider_Aus's Avatar
Strider_Aus Strider_Aus is offline
Join Date: Mar 2010
Location: Melbourne, Australia
Posts: 498

What MS need to improve on is;

- Their transparency and communication re: update process.
- Clarify the role of the carrier and who knew of and why the main carriers (AT&T and Telstra AUS) would not be putting pre-Nodo updates out.

Why MS would announce the pre-update to the world when the biggest carriers of their handsets in the US and Australia (as just 2 markets) were never going to put it out before the arrival of NoDo.

Just plain stoopid! Geez I would love to step into that organisation and drive some key message delivery and customer engagement to support WP7!

MS Techs, Engineers, PM's etc = All good.
MS External Comm's and Market engagement = fail.
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