my zen player won't turn on completely or turn off

[mothman123]

hi,

my creative zen won't turn on completely or turn off at all.
i tried the reset button, but it doesn't help.
the recoivery tool dosn't recognize the zen, neither does the computer.
what should i do?

[CrowdAds]

[BobbyRS]

Hello. Welcome. What do you mean by "won't tun on completely"? What exactly is happening? Is this a new Zen or have you had it for a while?

[mothman123]

I have My zen for about 6 months,
I had a similar problem once, but i just restarted the player and it worked.
now the restart button doesn't help...
it doesn't turn on completely. it turns on, the blue light is there,the creative sign is flashed, the ZEN sign is flashed, and that's it.
te menu doesn't appear.
the shutdown button doesn't work.

what do i do?

[BobbyRS]

Originally Posted by mothman123

I have My zen for about 6 months,
I had a similar problem once, but i just restarted the player and it worked.
now the restart button doesn't help...

When you say the "restart" button, you mean the little hole on the bottom that says Reset, correct?

Originally Posted by mothman123

it doesn't turn on completely. it turns on, the blue light is there,the creative sign is flashed, the ZEN sign is flashed, and that's it.
te menu doesn't appear.
the shutdown button doesn't work.

Oh, so it is powering on completely. It is just not booting into the firmware. At the point of the "Zen" screen, this is where the firmware (the Zen's operating system) starts to load. If your Zen is locking up on this screen, you could be having a file system problem or even a firmware issue. If you let it sit on the Zen screen for a while, does it eventually error out to anything?

Originally Posted by mothman123

what do i do?

Give this a shot first: Try booting into Recovery Mode and selecting Cleanup from the menu. This will do a repair on the Zen's filesystem/database and could solve your issue.

To boot the Zen into Recovery Mode:


Detach your player from the PC if it is connected, and turn off the player.

If the player stops responding, you can reset the player. To reset the player, gently insert a thin object into the Reset hole located below the power switch.

Press and hold the Play/Pause button while powering on your player.

When the player displays the Creative logo, release the Play button. It will display the following options:

Clean Up - Scans the player and removes invalid links from its music library. Does not affect music files themselves.

Format (All) - Caution! Erases all content! Save a copy of your player's content before formatting.

Reload OS/ Firmware - Caution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.

Reboot - Reboots the device.

[mothman123]

Hi,

Thanks Bobby, it worked prefectly!!

but now I have a question, where do I d/l the firmware for the zen?
in the creative site? and how do I know what firmware is the right one for my zen, does it have newer and older versions?

Again, thanks Bobby for the help.

[BobbyRS]

Originally Posted by mothman123

Thanks Bobby, it worked prefectly!!

Good to hear! No problem.

Originally Posted by mothman123

but now I have a question, where do I d/l the firmware for the zen?
in the creative site? and how do I know what firmware is the right one for my zen, does it have newer and older versions?

From Creative support site here. They only list the most recent version: 1.21.03 Just make sure you change the Manual Selection on the bottom left of the page to reflect your Operating System.

[StarWoman]

These are great tips, and I used them to fix a problem with my Zen, however I'm having another issue, getting my Zen to recognize that it now has a 32 gb SD card. It is one that was supposed to be compatible with the Zen per my research at the Creative website, etc. and I'm trying to load all the music I want on it (files are about 4 gb, yet it says the card does not have enough space and it should have 32 gb!! Any suggestions on what I can do to correct this? Should I reformat the 32 gb card and reload the music onto it? Thanks in advance...