I've been where you are right now and found that removing or loosening the case is your solution. The reason your cross touch pad went is because the rubber hardens with age creating pressure from the face plate that didn't effect it when it was softer. Unfortunately, this is a tech savvy thing to do which requires jewelry tools (ie: small screwdrivers and plastic prys). Do you have a catalog of what is one the unit? I know a hardcore jazz fan who might do this for you just for copies of what you had on it. Let me know.