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Old 10-30-2011, 08:01 AM
skip252 skip252 is offline
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Not much I can add to what you just said. Sansa factory refurbs are one of the best bargains around in my book. I've bought lots of refurbs and except one that was misrepresented as a refurb and was actually used they couldn't be told from new by looking at them.

The way that it connects at times and doesn't connect at others is worrisome but you appear to have a handle on what to check. None of what you describe is normal. When I connect my Fuze it connects and stays connected whether it's on or off when I first connect.

You've contacted the vendor so there's not much else to do there except wait for a response. If it connects at times and doesn't at others there's something obviously wrong. A quality vendor should be willing to work with you to make things right. Let's hope this vendor steps up and does the right thing.
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