android
Prev Previous Post   Next Post Next
  #1  
Old 03-17-2007, 09:39 AM
onlyemergency onlyemergency is offline
Junior Member
 
Join Date: Mar 2007
Posts: 2
Default DO NOT purchase a H10 20GB

Hi guys. I just joined, oh, about 3 seconds ago. I just wanted to come here and warn everyone who is thinking about purchasing an H10 GB. I'll give you my little story.

Less than a month after I purchase it, the screen completely froze on me. I tried the reset button, but to no avail. I let it run and waited for the battery to die, and I went to go charge it to see what the heck went wrong. So I did, and when I turned it back on, there was a series of clicking noises and finally a message popped up saying "System Files Missing" and some advice to check out iriver.com. So I did. I rummaged through their FAQ, found a solution to my problem, but...it didn't work. I emailed the support team, and after a week, received an email with useless information that did not address my problem AT ALL. So I sent another email. Finally got ANOTHER solution to try, this one not any better than the other. So I called the support team, and what did I get? 6 options, all with the same recorded message: "Please check out our FAQ online at iriver.com" Sent another email asking to please return my Iriver to have it fixed, after 2 weeks, I received a reply. Went through the verification process, blah blah blah, sent it to the company, and about 2 weeks later, got it back. Woooo, it worked!!!
Yeah. For about 2 days.
Now I can't go three songs without it freezing on me. The "Music->Artist" menu doesn't work, and apparently my iriver doesn't want me to listen to Switchfoot, because I can't access any Switchfoot albums without it freezing. I carry around a paperclip to reset my iriver literally every three songs. Yeah it works now, thanks iriver- I just have to carry around a paper clip or something small and pointy.

So all in all- the iriver H10 20GB works GREAT...when it's working. It has the crappiest support system I have ever seen. I will continue to email the company asking for (yet another) fix. In the meantime, I'm sticking to my CD player. Much more reliable than this piece of crap.
Reply With Quote

Advertisement [Remove Advertisement]

 

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



All times are GMT -5. The time now is 06:13 PM.