I've emailed Creative Tech Support now, but my ZVP's shell face seems.. off. The area to the left of the joystick (no buttons, no nothing) is slightly raised up (1mm or less) than the rest of the player. This can be seen when looking down across the face in a dark area in front of a light. This area can be pushed down (where it should be) and makes a creaking sound when this is done. I'm wondering if anyone else has this problem. It's almost like there's a screw or glue or something missing.