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Old 03-20-2008, 09:35 PM
keybowvio keybowvio is offline
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Join Date: Apr 2007
Posts: 41
Default best buy extended service plan:

Hi all!

So, about a year and a half ago I bought a ZVM from Best Buy and the 2 year extended service plan thingy.

Now, my battery life is starting to diminish. It's down to about 3 hours of video and 7 hours of audio. And this is trying to be as power concious as possible (backlight on 10%, or on hold when listening to music). I used to get much more than that.

What would Best Buy actually do if I showed up saying I wanted them to make good on their service plan?

I'm hoping for at least store credit- that way I can use the $200 from the price of this ZVM to contribute towards an Archos 605 wifi 160 GB. Is this possible?

Or would they try to ship it off to Creative to get the battery fixed?

Also, would they make a stink about it having a battery life that's longer than this (do they check the battery life, make excuses like "it's to dusty inside" or sumthin stupid like that to prevent me from getting my money)?

thanks for any tips, I know, best buy is murderous to deal with- urgh!
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