While I was listening to a song for about 3 minutes or so, the screen turned black and no music was present (it was technically off)... at first, I thought that the battery just ran out, so I plugged it into the laptop, but when I went to my computer and clicked on the zen v plus icon, it said "Device not connected" and the device itself shows no signs of being charged. I tried to reset it, but nothing happened... I also tried to turn it on/off, but still... nothing... I even tried holding the on/off button while holding the reset button, and yup, you guess it right... nothing happened... what the hell am I supposed to do? It's practically dead! HELP!