Zen V Plus won't scroll
I found this site with GOOGLE and I have searched but cannot find anyone with my problem. I won a Zen V Plus on ebay from Creative three months ago and I just received my third replacement unit and still same problem. It is a refurbished unit so I cannot get my money back. Also I have never had a mp3 player before so maybe I'm just stupid. The problem is after charging and turning on it will not scroll thru the menu. It plays fine and sounds great using the song they put in at creative and I can upload my music but it just plays the songs in order cannot pick songs because it won't scroll. When I go to the menu I cannot move down the list. I have tryed everything restore, firmware update (It came with the new firmware but I redid it anyway). Even if I push the play and turn on in the format, cleanup mode it will not scroll down the list it won't even let me pick yes or no so that wouldn't help anyway. I have made it very clear to Creative what it is doing but it seems like they just keep sending me the same one or I just don't have a clue how to use it. If anybody has any idea what might be wrong please help otherwise I will just have to cut my loses and throw it away. BTW the joystick buttons feel fine.