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Old 06-13-2008, 03:49 PM
bwprius bwprius is offline
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Join Date: Jan 2007
Posts: 67
Angry Dealer says I cooked my YH-J70. Is he right?

I wrote this:

Unfortunately, the hard disk has stopped working all of a sudden yesterday. I was listening to an MP3 file, did something else for some minutes and when I turned the player on again it only showed the message "Please format your HDD" and then turned off. I have not been successful at trying to connect the player to my PC, given that the player constantly turns off automatically. I have also tried every possible way of turning the device on like keeping buttons pushed etc., without success. The device carried some 13 GB and had worked correctly until yesterday.

Please note that, given the short battery duration of this kind of Samsung players, I decided to use the device exclusively at my office with the wall charger, hence I have not carried it around with me, for which I can exclude the possibility of the device having suffered any damage whatsoever. As I see the time lapse between working well and starting to have errors was a question of minutes.


The dealer replied this:

"What you're experiencing in your Samsung is a power failure... the symptoms you have described, most expecially "I have not been successful at trying to connect the player to my PC, given that the player constantly turns off automatically". This is direct evidence of a power failure, and there's no possibility the drive could be the
cause of what you are experiencing.

I realize that you are using your charger plugged into the wall, but the voltage still flows through the battery voltage channel whether you're going portable or hardwired to the wall. If your battery has exceeded its useful life, and/or has surpassed the 70% battery memory threshhold, there's no way your MP3 player will powerup.
Furthermore, if you have not had the MP3 player on a surge
protector, it could already be damaged beyond further use without replacing the logic board, as the voltage regulator within is more than likely "cooked"."


The battery is new and I never left the player plugged in over night or so.

Is the dealer right? Anyone experienced the same problem?

Thanks.

bwprius
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