Zen V Plus Frozen Menu
When I turn on my new Zen V Plus, the main menu appears but I cannot scroll down it - it remains stuck on the 'Music Library' item. It will go to the 'Music Library' sub-menu if I press the centre button but then will not scroll down that either.
I have managed to get it into recovery mode (hold the return button when turning on) and a couple of grey background menus but in none of these can I select any item other than what the menu opens on.
Has anyone else had this problem and maybe knows a solution? I see that these things hang often enough, but not being able to scroll doesn't seem to be part of those problems.
I have tried reset (with the paperclip) and also the firmware update but no success.