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Old 06-30-2008, 08:47 AM
lsur04 lsur04 is offline
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Join Date: Jun 2008
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Default Zen V Plus Frozen Menu

When I turn on my new Zen V Plus, the main menu appears but I cannot scroll down it - it remains stuck on the 'Music Library' item. It will go to the 'Music Library' sub-menu if I press the centre button but then will not scroll down that either.

I have managed to get it into recovery mode (hold the return button when turning on) and a couple of grey background menus but in none of these can I select any item other than what the menu opens on.

Has anyone else had this problem and maybe knows a solution? I see that these things hang often enough, but not being able to scroll doesn't seem to be part of those problems.

I have tried reset (with the paperclip) and also the firmware update but no success.
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