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  #1  
Old 07-07-2008, 10:10 AM
Honu Honu is offline
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Join Date: Jul 2008
Posts: 1
Help Zen V Plus [Problem]

When I try to turn on my Zen V all it does after the Creative Logo is it goes to the screen that says Zen V and after that nothing happens. I tried to restart it by letting the battery die and then re-plugging it back into the USB to turn it on and when I tried to hold the Play button down to get to the Recovery Mode but all it did was go to the Zen V screen and freeze again. I also tried to reset it and attempt to try the Recovery Mode but it still didn't work and stayed at the Zen V screen.


Can anyone help me fix this problem I'm having?
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  #2  
Old 07-07-2008, 10:38 AM
BobbyRS's Avatar
BobbyRS BobbyRS is offline
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Join Date: Oct 2007
Location: USA
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Make sure you are trying the correct procedure for getting into Recovery Mode.

To reset the Zen V and get into Recovery Mode:

1. Use a paper clip and insert it into the Reset hole located below the power switch. (You should be able to feel the small button suppress and release)

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.

If you can get into Recovery Mode, try doing a Cleanup to see if that helps. If for some reason it won't go into Recovery Mode or it even freezes while booted in Recovery Mode, there could be a possible bootloader or ROM chip failure that would require a new mainboard to repair the Zen V. If you just recently purchased it, return it or contact Creative for repair if under warranty.

Returning your Zen to Creative for warranty service.
Creative Warranty Returns FAQ.

Even if outside of the warranty period, you can still have Creative repair the Zen V for a fee. If it is out of the warranty and you don't want to send it in for repair and feel like you can do the repair yourself, you can try places like EBay to find as-is Zen V's to obtain a replacement mainboard. Here are a couple of videos of the disassembly here and here that should help. Good luck Honu and welcome to ABI!
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