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  #1  
Old 07-10-2008, 12:49 AM
greatkeroberous greatkeroberous is offline
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Unhappy can't connect, songs missing, no videos

I had to reset my Zen Vision yesterday after it crashed. After I
restarted it I had lost nearly half of my music files. I had about 1700
before and now it only shows me about 1000. Also all of my pictures and
video files are gone, including the ones that came with the Zen. After
shutting it down and booting it back up, it will always "rebuild" even
though I have not told it to reset. After checking the "hard drive space
left" in the settings of the zen it showed the same MBs as if I had all
of my songs were still there. My computer also will not recognize it
anymore. The Zen will dock and charge, but my computer says no Zen
player is connected. I have reinstalled the program and that did not
change anything. Even Windows Media Player can't find it when normally
it does. I have all of my songs still on my computer, is there a way to
wipe the Zen clean and start over?

I sent an e-mail explaining this to creative labs and they pretty much said that they don't care because my warranty is gone.

Please help, I don't have the money for a new zen, and I just love the one I have
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  #2  
Old 07-10-2008, 02:16 PM
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BobbyRS BobbyRS is offline
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Hello greatkeroberous. Welcome!

First, before doing a Format (wipes out the files and recreates the filesystem), try booting into Recovery Mode and doing a Cleanup. This should cleanup any database problems it may be having and hopefully start showing all of your files again.
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  #3  
Old 07-11-2008, 05:44 PM
greatkeroberous greatkeroberous is offline
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wow, thanks, I've been looking for a reset mode!! Recovery didn't work, but formating did!! I am able to connect it with my computer, but it has periodically been freezing up when re uploading the songs to my computer. Sometimes after 80 songs and sometimes after 1000, Could this be a hard drive problem? It makes strange clicking noises from time to time.
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  #4  
Old 07-12-2008, 10:43 AM
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BobbyRS BobbyRS is offline
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Good to hear greatkeroberous. If you find yourself doing many Cleanups and Formats (along with hearing hard drive noises), it could very well be the beginning of a hard drive failure. At this point, it may be best to make sure you have all of your files backed up in case it takes a turn for the worse soon. You also may want to consider putting in a new drive soon or when it does fail. Here is some information for you to begin reading up on if you decide to do so.

Here is the ABI disassembly guide.
Here is a video of a disassembly.
Here is ABI Hard Drive Replacement thread.

Good luck!
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  #5  
Old 07-13-2008, 04:51 PM
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ZenChick ZenChick is offline
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I agree... Those are signs of impending hard drive failure. What seems to be going on is that the hard drive is encountering a mass of bad sectors as it's trying to write to the platters - the clicking is the drive heads having to move around all over the place to remap the bad sectors. This also occurs if a drive head has already crashed.
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  #6  
Old 07-13-2008, 06:37 PM
greatkeroberous greatkeroberous is offline
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before I buy a new hard drive, I have a few questions

1. Is the Zen Vision M known for bad hard drives?
2. My Zen is nearing two years old, will the battery need to be replaced soon as well?

::Another problem, I can't upload any pictures or video, the computer says that they transfer, but only the directory shows up on the Zen. I'm assuming that this has to do with bad sectors of the Hard Drive.::
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  #7  
Old 07-14-2008, 12:15 AM
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1. Hard drives fail all the time, no matter what kind of device they are used in. It can easily happen with the ZVM.

2. If it is still working fine, then there shouldn't be any reason to replace it. Lithium-ion batteries can easily last 2-3 years.

Yes, the bad/failing sectors could easily cause your issues as well as corrupting the file system and losing data.
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