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Old 07-10-2008, 12:49 AM
greatkeroberous greatkeroberous is offline
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Join Date: Jul 2008
Posts: 4
Unhappy can't connect, songs missing, no videos

I had to reset my Zen Vision yesterday after it crashed. After I
restarted it I had lost nearly half of my music files. I had about 1700
before and now it only shows me about 1000. Also all of my pictures and
video files are gone, including the ones that came with the Zen. After
shutting it down and booting it back up, it will always "rebuild" even
though I have not told it to reset. After checking the "hard drive space
left" in the settings of the zen it showed the same MBs as if I had all
of my songs were still there. My computer also will not recognize it
anymore. The Zen will dock and charge, but my computer says no Zen
player is connected. I have reinstalled the program and that did not
change anything. Even Windows Media Player can't find it when normally
it does. I have all of my songs still on my computer, is there a way to
wipe the Zen clean and start over?

I sent an e-mail explaining this to creative labs and they pretty much said that they don't care because my warranty is gone.

Please help, I don't have the money for a new zen, and I just love the one I have
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crash, dock, missing songs, video, zen

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