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  #1  
Old 08-15-2008, 06:24 PM
no face no face is offline
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Default I'm Having Problems with syncing for my v zen plus

i've used winamp, wmp, yahoo jukebox, it will not let me snyc anything to the V zen plus i don't know what i'm going wrong i got it a month ago and nothing any ideas
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  #2  
Old 08-15-2008, 08:31 PM
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moved to the right forum, please use more care.
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Old 08-16-2008, 12:56 AM
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Hello no face. Welcome to ABI. You may want to start by reading the main Connection Problem thread here. Chances are, your issue can be resolved by following possible solution within that thread.

Now, I have to ask you a few question to get a better idea what may be going on first before I may be able to help:

1. What firmware version is installed on your Zen V Plus?
2. What Operating System are you using on the computer you are connecting the ZVP too?
3. What version of Windows Media Player (WMP) is installed?
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Old 08-16-2008, 05:30 PM
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to real honest i'm not sure what a firm wire is

second i'm using window XP

and i'm using WMP 11
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Old 08-16-2008, 05:45 PM
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Quote:
Originally Posted by no face View Post
to real honest i'm not sure what a firm wire is ...
You mean firmware, click here.
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  #6  
Old 08-17-2008, 01:11 PM
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Think of firmware as the Zen's operating system (similar to Windows on a computer).

First verify that you have a good connection with the Zen V. Check Device Manager to make sure you see the Zen V and the drive has no errors. Also, since you are using WMP11 with the Zen V, make sure you have the Creative Media Explorer patch installed (ZNV_PCPatch_LB.exe).

Quote:
This update resolves compatibility issues between Creative Media Explorer or Creative MediaSource™ Player/Organizer, and Windows Media® Player 11 (WMP11). For more details, read the rest of this web release note.
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Old 08-17-2008, 06:07 PM
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i downloaded and it and was upgrading the firmwire but iy says that my that it not connected
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Old 08-17-2008, 06:51 PM
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You're going to have to explain a little more... I'm not real sure what you just said. Are you saying that you are trying to upgrade the firmware and it is saying it the Zen is not connected?

Quote:
Check Device Manager to make sure you see the Zen V and the drive has no errors.
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  #9  
Old 08-17-2008, 07:43 PM
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yes i got the my zen v was won't connect to any media player

and yea it says it has no errors
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Old 08-17-2008, 07:54 PM
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Do you see it under My Computer as a Portable Device? Was it listed under Portable Devices in Device Manager?

Try uninstalling and letting Windows reinstall the driver:

1. With the Zen connected, in Device Manager, expand the Potable Device category.
2. Right click on the Zen listing and slect the Uninstall from the menu.
3. Once it is uninstalled, disconnect the Zen from the USB port.
4. Wait a minute, then plug it back in and take note in Device Manager that it refreshes and reloads the driver properly.
5. Once it reloads the driver properly, open My Computer and see if it shows correctly.

So, are you trying to upgrade the firmware or just sync? I'm still not clear....
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Old 08-17-2008, 08:15 PM
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no music will snyc to my zen v that the main problem and when it does it doesn't show or play
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  #12  
Old 08-17-2008, 08:20 PM
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Ok:

Quote:
Do you see it under My Computer as a Portable Device? Was it listed under Portable Devices in Device Manager?

Try uninstalling and letting Windows reinstall the driver:
?

Have you tried drag-and-dropping a file or two to see how the Zen V reacts then?
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Old 08-17-2008, 08:29 PM
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they went in normaly
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Old 08-17-2008, 08:34 PM
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Again:

Quote:
Do you see it under My Computer as a Portable Device? Was it listed under Portable Devices in Device Manager?

Try uninstalling and letting Windows reinstall the driver:
?

Quote:
they went in normaly
....and they are showing correctly on the Zen V?
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Old 08-17-2008, 08:40 PM
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Quote:
Originally Posted by BobbyRS View Post
Again:



?



....and they are showing correctly on the Zen V?
no i have not done it and how do i do that


and it shows on the window but i haven't checked on the device
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Old 08-17-2008, 08:43 PM
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Quote:
no i have not done it and how do i do that
See post 10 for the directions/steps.

Quote:
and it shows on the window but i haven't checked on the device
Well, let me know if they do when ever you decide to take a look.
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  #17  
Old 08-17-2008, 08:50 PM
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okay


i'm looking now .............. no it does not show on the device
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Old 08-17-2008, 08:51 PM
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What kind of files did you drag-and-drop to the ZVP?

Let me know....
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  #19  
Old 08-17-2008, 09:01 PM
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Quote:
Originally Posted by BobbyRS View Post
What kind of files did you drag-and-drop to the ZVP?

Let me know....

they were mp3 files

it listed under removable disk
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  #20  
Old 08-17-2008, 09:28 PM
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Removable disk? Sounds like you have it in removable disk mode. The removable disk mode is a set-aside data partition to store data (like on a USB flash drive) for storage and transfer from PC to PC. If the files/data are stored on it, they will not show up on the ZVP even though they are taking up storage space. If it is, then no wonder the software isn't detecting the ZVP as being connected. Change it out of removable disk mode to where the ZVP will show as a Portable Device instead of Removable Disk and it should get detected again. (In the Extras) menu on the ZVP.
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