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Old 09-05-2008, 08:49 PM
LuckyStrike LuckyStrike is offline
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Join Date: Sep 2008
Posts: 11
Default Brand new Zen won't detect or (seemingly) charge)

Hello and thanks for reading.

I have a brand new out of the package Zen that will not be detected by XP. Not only that but the blue charging light that I've heard about will not light up either. When I first plugged the device in, before installing Creative's software or Zen drivers, I got a little usb error message in the bottom right of my screen. It said something to the effect that my device could not be properly detected and that there was a possible malfunction. I went ahead and installed the Creative software and Zen driver. Nothing. Nothing pops up when I unplug or plug in the product, not even an error message.

Looking at the FAQ I can tell you this:

1. Zen is plugged into a back USB port that has been verified as working.
2. I have since installed WMP11 (i had 9 before)
3. I have Windows service pack 3 installed

Is this just a matter of waiting for the battery to charge? It's been around 3 hours and nothing is happening.

Thanks for any reply.
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