Please help!!! I have a ZVM 30GB, version 1.40.02. I tried everything all day yesterday but to no avail. Today I read some of the threads on this site, cleaned up, and hard reset my Zen. After it rebuilt, I have no music at all. I didn't want to reformat for fear of losing all my tracks and lost them anyway. At this point I am lost and need help!! Prior to the cleanup and reboot, I was able to play my music. Everything worked well except I could not add transfer music or rip cd's. Somebody please help me with this. I have not updated any software or anything other than what's stated above.