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Old 12-07-2008, 11:00 AM
MrsMustang MrsMustang is offline
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Join Date: Dec 2008
Posts: 2
Default Problem viewing photo's/Screen Freeze

I bought my husband a 16gb Zen for Christmas. I wanted to load a few albums on it so when he opened it he would have something to listen too. The problem I am having is when I plugged the Zen into his computer it sync'd every photo and album from his computer onto the device while I was in the process of selecting the albums to sync to the device. I went into the photo section of the Zen to see what was downloaded and the Zen freezes to a black screen and needs to be reset. I tried it again and it froze again. I am at a loss as to how am I going to get these pictures out to keep it from freezing. I did see though on creatives site there is a recovery tool, it says to back up your files so I would imagine it wipes out all your files on the device? I just dont want to do anymore damage to the day old Zen.
Also, how do keep the device from downloading everything on the computer when it is initally plug in? I remember having this problem with my Vision M. When I plug the Zen into the computer a box pops up and ask me what do I want to do, I check nothing and it sync's files anyway. Seems slightly moronic to me. I use Windows Media Player to sync files by the way, and do have the latest firmware. Any help is greatly appreciated.
Thanks,
Mustang
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