Old 06-22-2011, 10:19 AM
frank_begbie frank_begbie is offline
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Join Date: Jun 2011
Posts: 2

Originally Posted by BobbyRS View Post
You do not need any of the Creative software in order to use the ZVM. Just ensure you have WMP10 or WMP11 installed on the new computer. Please see the FAQ for more information.

Just wanted to say thanks for the info, I was getting desperate.
My PC wouldn't recognize my Zen so thought I would be stuck with what I had on the player without being able to load anything new.

I've just loaded a new film onto my player using windows media player, so I'm relieved to say the least.

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Old 09-14-2011, 02:11 PM
jedidrummer jedidrummer is offline
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Join Date: Sep 2011
Posts: 2
Default Try this solution

If you've tried troubleshooting your PC's drivers and still find your player not working, try this...

Had this same issue with my Zen Vision M. The player would charge via USB cable or charger, however it would not connect to my PC (laptop or desktop), and would not be recognized or sync.

After searching different forums, I found no solution that seemed to solve my issue. I tried different cables, and I had the latest firmware installed.

After reading several posts, and still finding no hope, on a whim I looked into the player's connector slot. I noticed something odd, and confirmed it with my other Vision M.

Apparently the second pin of the connector had been bent up and pushed flat against the back of the connection port.

Using a narrow pick tool, I was able to hook it and bend it back forward into its slot.

I reconnected the cable, and VOILA! The player was recognized and synced.

My guess is that repeated less than perfectly aligned insertion of the cable had caught the pin, lifted, and bent it back.

So while this may not solve everyone's problem, it's worth adding to your troubleshooting steps. When you look into the connection slot, you should not see any gold pins sticking up from the connector. Above the connector, at the rear of the slot, you should only see black.

Hope this helps!
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