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  #1  
Old 02-18-2009, 11:28 PM
goldbars goldbars is offline
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Default "The filename, directory name, or volume label syntax is incorrect" ?

Hi folks, I've been looking for a solution for the last few hours to this problem. New Fuze, works fine on one computer, but on another with xp+sp3 and windows media player 11 installed, the MTP device cannot be installed, I get this error when connecting and trying to install the MTP device driver automatically:

"Cannot Install this Hardware.

There was a problem installing this hardware: MTP Device

An error occurred during the installation of the device.

The filename, directory name, or volume label syntax is incorrect."


I've tried installing the MTP Porting Kit that has been suggested by some. Also changed the USB setting in the Fuze to MTP instead of Auto. I use Rhapsody, so I need to use the MTP mode to manage my licenses.

Thanks!
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  #2  
Old 02-21-2009, 03:17 AM
advcomp2019's Avatar
advcomp2019 advcomp2019 is offline
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Posts: 4,838
Default

Uninstall and reinstall WMP11. In XP, WMP has the MTP drivers.

Please report back.
__________________
Please don't PM me with questions that can be answered in a forum thread.
Headphones: JVC FX66B
Main Players: 4GB Sansa Clip+, 8GB Sansa Fuze, Sansa e280R with Rockbox
Backup Players: 8GB Sansa View, 2GB Sansa Clip
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  #3  
Old 04-06-2009, 01:30 PM
denis_mc_auliffe_ie denis_mc_auliffe_ie is offline
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Join Date: Apr 2009
Posts: 5
Default Finally! A solution that worked

Hello,

I had the same problem.

First, the background-

I installed Windows XP onto a laptop, the XP had SP3 & WMP11 integrated on the cd.

I then tried to get my Creative Zen 4GB to connect - and ran into the same problem. While installing the driver, it detected the MTP driver, and then the "New Hardware Wizard" popped up and failed with the error:

Code:
There was a problem installing this hardware: MTP Device 
 
An error occurred during the installation of the device. 
 
The filename, directory name, or volume label syntax is incorrect."
I tried a load of different things to try and resolve, Reverting to WMP10, Copying the MTP driver from a working PC etc etc etc to no avail.

The solution, I finally discovered was to do with the UMDF (User Mode Driver Framework) service. It comes with WMP11, and installs during the setup.

Looking at the UDMF installation logs (c:\windows\Wudf01000Inst.log) - I found that there were errors during installation - I figured that re-installing UMDF might fix the problem. (and it did!) Unfortunatly, as it is not in add/remove programs, I ran into problems trying to remove it. If you un-install WMP11, it does not remove the UMDF dll's. If the dll's exist, then the UMDF installer will skip during the re-install of WMP11.

I managed to manually re-install UMDF using the method below.

To find the installer files for UMDF, you need to get them out of the WMP11 Installer.

Code:
How to find the installer for UMDF
 
1) Run the WMP11 Setup file "wmp11-windowsxp-x86-enu"
(It will extract the installer files into your %TEMP% folder)
 
2) Click Start -> Run -> %temp%
3) Press F3 and search for "umdf.exe"
4) Copy this file to your Desktop 
5) Cancel the WMP11 Setup.
Now, you need to fool windows into thinking that UMDF is not installed on your computer, by renaming some files. Copy & Paste the following into a Command Prompt.

Code:
rename C:\WINDOWS\system32\drivers\wudfrd.sys den_wudfrd.sys
rename C:\WINDOWS\system32\drivers\wudfpf.sys den_wudfpf.sys
rename C:\WINDOWS\system32\wudfhost.exe den_wudfhost.exe
rename C:\WINDOWS\system32\wudfsvc.dll den_wudfsvc.dll
rename C:\WINDOWS\system32\wudfx.dll den_wudfx.dll
rename C:\WINDOWS\system32\wudfplatform.dll den_wudfplatform.dll
rename C:\WINDOWS\system32\wudfcoinstaller.dll den_wudfcoinstaller.dll
Now run the umdf.exe and re-install.

Spent hours trying to fix this, and finally managed to get it working.

Hope it works out for ya, if it does, let me know!

Denis
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  #4  
Old 05-05-2009, 08:23 PM
canadianman canadianman is offline
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Join Date: May 2009
Posts: 1
Default Working Solution

The previous post by Denis worked 100% for me. I actually registered on this forum just so I could thank Denis. I was getting the same error when I was trying to install my Samsung YPT10 mp3 player which said

"There was a problem installing this hardware: MTP Device An error occurred during the installation of the device.The filename, directory name, or volume label syntax is incorrect."

After following Denis' instructions my MP3 player is now ready to use after installing correctly. THANK YOU DENIS!
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  #5  
Old 06-09-2009, 10:23 AM
el_foz el_foz is offline
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Posts: 1
Default

ditto. just registered to thank Denis.
Nice one.
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  #6  
Old 06-17-2009, 02:54 PM
sylar sylar is offline
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Join Date: Jun 2009
Posts: 1
Default

Denis...THANK YOU. I have tried just about every other piece of advice on the internet trying to get my creative zen to work and that is the ONLY thing thing that has. Youre a life saver, thanks again.
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  #7  
Old 07-17-2009, 12:10 PM
taras.di taras.di is offline
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Join Date: Jan 2008
Posts: 1
Default

Thanks Denis - that fixed the problem! Thanks thanks thanks
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  #8  
Old 08-07-2009, 10:41 AM
Techy in Training Techy in Training is offline
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Join Date: Aug 2009
Posts: 1
Default Thanks denis

Registered just to thank u , my yp-t9j hasnt worked for months u rock and keep up the good work!!
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  #9  
Old 09-06-2009, 10:37 AM
Thunder9000's Avatar
Thunder9000 Thunder9000 is offline
Junior Member
 
Join Date: Sep 2009
Location: Ontario,Canada
Posts: 48
Default little more detail

Quote:
Originally Posted by denis_mc_auliffe_ie View Post
Hello,

I had the same problem.

First, the background-

I installed Windows XP onto a laptop, the XP had SP3 & WMP11 integrated on the cd.

I then tried to get my Creative Zen 4GB to connect - and ran into the same problem. While installing the driver, it detected the MTP driver, and then the "New Hardware Wizard" popped up and failed with the error:

Code:
There was a problem installing this hardware: MTP Device 
 
An error occurred during the installation of the device. 
 
The filename, directory name, or volume label syntax is incorrect."
I tried a load of different things to try and resolve, Reverting to WMP10, Copying the MTP driver from a working PC etc etc etc to no avail.

The solution, I finally discovered was to do with the UMDF (User Mode Driver Framework) service. It comes with WMP11, and installs during the setup.

Looking at the UDMF installation logs (c:\windows\Wudf01000Inst.log) - I found that there were errors during installation - I figured that re-installing UMDF might fix the problem. (and it did!) Unfortunatly, as it is not in add/remove programs, I ran into problems trying to remove it. If you un-install WMP11, it does not remove the UMDF dll's. If the dll's exist, then the UMDF installer will skip during the re-install of WMP11.

I managed to manually re-install UMDF using the method below.

To find the installer files for UMDF, you need to get them out of the WMP11 Installer.

Code:
How to find the installer for UMDF
 
1) Run the WMP11 Setup file "wmp11-windowsxp-x86-enu"
(It will extract the installer files into your %TEMP% folder)
 
2) Click Start -> Run -> %temp%
3) Press F3 and search for "umdf.exe"
4) Copy this file to your Desktop 
5) Cancel the WMP11 Setup.
Now, you need to fool windows into thinking that UMDF is not installed on your computer, by renaming some files. Copy & Paste the following into a Command Prompt.

Code:
rename C:\WINDOWS\system32\drivers\wudfrd.sys den_wudfrd.sys
rename C:\WINDOWS\system32\drivers\wudfpf.sys den_wudfpf.sys
rename C:\WINDOWS\system32\wudfhost.exe den_wudfhost.exe
rename C:\WINDOWS\system32\wudfsvc.dll den_wudfsvc.dll
rename C:\WINDOWS\system32\wudfx.dll den_wudfx.dll
rename C:\WINDOWS\system32\wudfplatform.dll den_wudfplatform.dll
rename C:\WINDOWS\system32\wudfcoinstaller.dll den_wudfcoinstaller.dll
Now run the umdf.exe and re-install.

Spent hours trying to fix this, and finally managed to get it working.

Hope it works out for ya, if it does, let me know!

Denis
maybe you could give a little more detail the steps to do this i'm having a hard time finding the installer for umdf.sorry but i have a tendancy to complicate things.thanks in advance.
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  #10  
Old 10-21-2009, 03:38 PM
uname uname is offline
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Join Date: Oct 2009
Posts: 1
Default

I also registered just to Thank YOU ! Now does my girlfriends yp-u3 work again.
I had wmp 11 preinstalled and couldn't even find it in the controll panel. Im really impressed, thats some hard ass research to find..... Love Man !
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  #11  
Old 10-22-2009, 05:13 PM
denis_mc_auliffe_ie denis_mc_auliffe_ie is offline
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Join Date: Apr 2009
Posts: 5
Default

Glad I could help! - Its the first time i've ever posted a solution to a problem in a forum - I felt it was necessary as it didnt seem to be mentioned anywhere else on -

Tis nice to come back and find it 3 months later with all your comments.

I actually stumbled across this again whilst trying to fix a Zen 4GB that wont charge.... argghhh!
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  #12  
Old 10-29-2009, 06:02 AM
bitse bitse is offline
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Join Date: Oct 2009
Posts: 1
Default

Thanks denis ....

I searched for this problem for long back.. Just now i got resolved....

Cheer up man.........
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  #13  
Old 03-06-2010, 06:21 AM
The Katiro The Katiro is offline
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Join Date: Mar 2010
Posts: 1
Default

THX so much denis!!!
i searched so long for a solution and now the problem is fixed

another tip for umdf.exe: you can rename the windows-media-player.exe in .rar
then you can run the umdf.exe individually!!!
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  #14  
Old 03-07-2010, 11:47 AM
cpt.smirk cpt.smirk is offline
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Join Date: Mar 2010
Posts: 1
Default

Thanks!!!
I had this problem and couldn't solve it for so long, that I had resorted to using the SD-card slot only for my Zen player.

Quote:
another tip for umdf.exe: you can rename the windows-media-player.exe in .rar
then you can run the umdf.exe individually!!
Or you can right-click it, and provided you have a proper decompression software (e.g. 7-zip) you can browse the contents of the file and extract umdf.exe directly.
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  #15  
Old 03-12-2010, 06:05 PM
burnok100 burnok100 is offline
Junior Member
 
Join Date: Mar 2010
Posts: 1
Default

hello... I too have the same problem as you guys.. the driver for my Zen seems not to install. I have the same problem 2 yrs back, and resorted to formatting the whole PC. last week i re-formatted again and the Zen wont install the driver. I forgot what i did back then...

After several days of searching for solution to my problem, i saw this forum and the post of denis_mc_auliffe_ie

Denis' solution the best... and IT IS THE ONLY FUCKIN' SHIT THAT WORKED!!!

I THANK YOU A BILLION TIMES MAN !!

I have to register here just to thank you Denis !!!!

Thanks from Makati City, Philippines
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  #16  
Old 07-07-2010, 03:51 PM
jcoolz jcoolz is offline
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Join Date: Jul 2010
Posts: 1
Default

Just Registered to Thank you... Spent hours and hours trying to get this to work. After these few steps everything worked like a charm on my Sansa Clip!

<3
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  #17  
Old 08-08-2010, 07:01 AM
moonchild111 moonchild111 is offline
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Join Date: Aug 2010
Posts: 9
Default

Freakin' BRILLIANT! Ditto with the registering just to thank you Denis! Worked for my Creative Zen Vision W like a charm! I was beginning to believe that I had a $200 paperweight rather than a 5 year old device that STILL whups iPoop.
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  #18  
Old 08-13-2010, 08:29 AM
niteling niteling is offline
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Join Date: Aug 2010
Posts: 1
Default

Quote:
Originally Posted by denis_mc_auliffe_ie View Post
Hello,

I had the same problem.

First, the background-

I installed Windows XP onto a laptop, the XP had SP3 & WMP11 integrated on the cd.

I then tried to get my Creative Zen 4GB to connect - and ran into the same problem. While installing the driver, it detected the MTP driver, and then the "New Hardware Wizard" popped up and failed with the error:

Code:
There was a problem installing this hardware: MTP Device 
 
An error occurred during the installation of the device. 
 
The filename, directory name, or volume label syntax is incorrect."
I tried a load of different things to try and resolve, Reverting to WMP10, Copying the MTP driver from a working PC etc etc etc to no avail.

The solution, I finally discovered was to do with the UMDF (User Mode Driver Framework) service. It comes with WMP11, and installs during the setup.

Looking at the UDMF installation logs (c:\windows\Wudf01000Inst.log) - I found that there were errors during installation - I figured that re-installing UMDF might fix the problem. (and it did!) Unfortunatly, as it is not in add/remove programs, I ran into problems trying to remove it. If you un-install WMP11, it does not remove the UMDF dll's. If the dll's exist, then the UMDF installer will skip during the re-install of WMP11.

I managed to manually re-install UMDF using the method below.

To find the installer files for UMDF, you need to get them out of the WMP11 Installer.

Code:
How to find the installer for UMDF
 
1) Run the WMP11 Setup file "wmp11-windowsxp-x86-enu"
(It will extract the installer files into your %TEMP% folder)
 
2) Click Start -> Run -> %temp%
3) Press F3 and search for "umdf.exe"
4) Copy this file to your Desktop 
5) Cancel the WMP11 Setup.
Now, you need to fool windows into thinking that UMDF is not installed on your computer, by renaming some files. Copy & Paste the following into a Command Prompt.

Code:
rename C:\WINDOWS\system32\drivers\wudfrd.sys den_wudfrd.sys
rename C:\WINDOWS\system32\drivers\wudfpf.sys den_wudfpf.sys
rename C:\WINDOWS\system32\wudfhost.exe den_wudfhost.exe
rename C:\WINDOWS\system32\wudfsvc.dll den_wudfsvc.dll
rename C:\WINDOWS\system32\wudfx.dll den_wudfx.dll
rename C:\WINDOWS\system32\wudfplatform.dll den_wudfplatform.dll
rename C:\WINDOWS\system32\wudfcoinstaller.dll den_wudfcoinstaller.dll
Now run the umdf.exe and re-install.

Spent hours trying to fix this, and finally managed to get it working.

Hope it works out for ya, if it does, let me know!

Denis
Works an absolute charm denis_mc_auliffe_ie...

I have a Samsung Galaxy S. I've tried to get it working on XP and Vista, in Vista the whole program "Samsung Kies" is corrupted and won't let me install and XP is the issue that you've worked out.... i was really annoyed when i couldn't get it working properly for both of them coz i need kies workiing properly for firmware updates.
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  #19  
Old 07-10-2011, 01:04 AM
vamsee2703 vamsee2703 is offline
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Join Date: Jul 2011
Posts: 1
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Thanks denis solved my problem in just five min thank you very much
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  #20  
Old 05-19-2012, 06:18 AM
baarny baarny is offline
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Join Date: May 2012
Posts: 1
Default

I too registered just to say thanks to Denis. After many frustrating attempts over the space of 3 years trying to fix this issue (thinking perhaps it was an issue with my 2 previous Sony Ericsson phones, or my USB ports) MTP device now installs and I can connect my new Galaxy S2 via USB.
If you need to dl the WMP11 installer, link is here http://www.microsoft.com/en-us/downl...s.aspx?id=8163
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