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Old 04-08-2009, 12:34 AM
acillatem acillatem is offline
Join Date: Mar 2009
Posts: 49
Default New ZVM and drivers issue. Please help!

Just got a refurbished ZVM from Creative, loaded the software, and when I plug it in to the computer, I don't get the "docked" icon on the ZVM, but get the found new hardware wizard window, and to make a long story short, I end up at the window where it say that the wizard will help me install software for the MTP device, and I go through the steps, and it ends up telling me that the new hardware can't be installed, and it may not work properly, blah blah blah. I rushed through that part to get to where I think the problem is, and where I need help. Let me add that I can plug this ZVM into my wife's computer(she has a ZVM also, so software is installed FWIW), and it immediately shows the "docked" icon in the middle of the screen, no problem, so the problem must be with my computer.....I hope. Anyway, when I go into device manager I see this
right click on the Zen(with the error icon), go to properties, and I get this
of course I click on reinstall drivers, and I try the automatic option.....nothing. Back to the hardware can't be installed, blah blah blah. Try it again, with putting the installation cd in(like it suggests) and no luck. Can someone please tell me why the drivers aren't being installed with the software,and why they still aren't when it suggests putting the installation cd in as a place to find them? Again, I plug it into my wife's perfect. I have XP home, service pack 3, if that matters.
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