Dead/stuck (sub)pixels on my new Sony NWZ-S739F

[Mr. Gadget]

Last week I ordered the Sony NWZ-S739F at Amazon.co.uk and it's really fantastic, especially the sound quality. But when I got it and turned it on, I noticed little bright dots on the screen at the upper left corner. First I thought it's dust or something, but it seems to be dead/stuck (sub)pixels!

Here is a pic of the screen:


It's the first time that I experience this with a LCD display and I really didn't expect this. Some people say stuck pixels could come alive again, but as there are so many I doubt I will get a 100% working screen some day. Also, I'm not sure if all of them are stuck and some are maybe dead.

What should I do, try to return it or contact Sony to get it repaired?

[asifisbest]

contact sony and get it repaired....

[The DarkSide]

Try to use a free program to download this video off of YouTube, then let us know if it works:

You Tube

You Tube

PS: Do not stare at the video, as it can cause a seizure if you have epilepsy.

[copeys]

Originally Posted by The DarkSide

Try to use a free program to download this video off of YouTube, then let us know if it works

I know it has nothing to do with a sony/MP3 player, yet we have a stuck pixel on an LG t.v and I ran that test today (from youtube full screen on wii lol) and it did not work (after numerous runs)

Im interested to see if it works on this . Hopefully for the OP's sake it does

[The DarkSide]

Some have success, others none. I'm going to try this on my sis-in-laws Zune 120 and see if it solves the prob she has (a white dead pixel).

[Mr. Gadget]

Originally Posted by The DarkSide

Try to use a free program to download this video off of YouTube, then let us know if it works: http://www.youtube.com/watch?v=liMySLZkF5o

PS: Do not stare at the video, as it can cause a seizure if you have epilepsy.

I already tried that yesterday using this video (.mp4), but it didn't work. I'm really wondering if I'm the only one with this player as I don't see any posts about it on the web. Just bad luck?

Does anyone know what Sony's or Amazon's policy is with pixel issues?

[copeys]

Originally Posted by Mr. Gadget

I already tried that yesterday using this video (.mp4), but it didn't work. I'm really wondering if I'm the only one with this player as I don't see any posts about it on the web. Just bad luck?

Apart from what you and darkside have said, I haven't stumbled upon anyone having this issue with a device/MP3 etc in my googling

Originally Posted by Mr. Gadget

Does anyone know what Sony's or Amazon's policy is with pixel issues?

I think that several "dead" pixels can be deduced as "ok." (I know that's how it works with monitors and TV's) I wouldn't get your hopes up on getting another one, yet with that many dead pixels? Who knows?

[Mr. Gadget]

I contacted Sony and first I had to reset the player, but that didn't help which is not really a surprise. Anyway, Sony told me to try exchange it for a new one and if that doesn't work out Sony will repair it.

I'm going to send an e-mail to Amazon and I'm curious what they will say and I hope I don't have to pay for the shipping costs as it's not my mistake it's faulty.

[copeys]

Originally Posted by Mr. Gadget

I contacted Sony and first I had to reset the player, but that didn't help which is not really a surprise. Anyway, Sony told me to try exchange it for a new one and if that doesn't work out Sony will repair it.

I'm going to send an e-mail to Amazon and I'm curious what they will say and I hope I don't have to pay for the shipping costs as it's not my mistake it's faulty.

Oh that's good, at least Sony understands and will repair it/exchange for you if Amazon won't!

[Mr. Gadget]

Yeah, but it's not really clear if it's a free repair as Sony only said that I can send it in for repair. Anyway, I'll figure that out later. I just send an e-mail to Amazon and I hope I get a positive reply soon.

[Mr. Gadget]

Wow, I already got a reply and look what a great service they have:

Dear Customer

Thank you for contacting Amazon.co.uk.

Firstly, please allow me to apologise for the issues you have experienced with this item.

I have now placed a new order for the same item to be sent to the same delivery address:
(...)

We will post this replacement order to you as soon as possible at no additional charge.

I really didn't expect that. Let's hope the new one is working ok!

[MarthaT]

Now that is good customer service

[Mr. Gadget]

Ok, the new one arrived today and... there's 1 defective pixel this time. It's hard to see, so I think I'll keep this one. It seems like they had a batch of players up for sale with bad screens or is Sony just that bad?!

[copeys]

Originally Posted by Mr. Gadget

Ok, the new one arrived today and... there's 1 defective pixel this time. It's hard to see, so I think I'll keep this one. It seems like they had a batch of players up for sale with bad screens or is Sony just that bad?!

Up to a certain number of dead/broken pixels are acceptable according to most manufacturers, yet it can be annoying when you keep looking at it though!! Just try not to look at it

[The DarkSide]

I have a Zune 120 that has a dead pixel on the left/middle side of the screen, and I've always focused on it. I agree, it can be annoying. And, the stinkin' video didn't help get rid of it either!!! But, it's just 1 pixel, so it's not a deal breaker.

[copeys]

Originally Posted by The DarkSide

I have a Zune 120 that has a dead pixel on the left/middle side of the screen, and I've always focused on it. I agree, it can be annoying. And, the stinkin' video didn't help get rid of it either!!! But, it's just 1 pixel, so it's not a deal breaker.

Im thinking the video doesn't work so well

[Mr. Gadget]

Originally Posted by The DarkSide

I have a Zune 120 that has a dead pixel on the left/middle side of the screen, and I've always focused on it. I agree, it can be annoying. And, the stinkin' video didn't help get rid of it either!!! But, it's just 1 pixel, so it's not a deal breaker.

Yeah, but that's the thing; if you know it's there you keep looking at it. But if it's really a "Dead" pixel (black) it cannot be fixed. Only Lazy/Stuck pixels (coloured) can be fixed. With this new replaced player it's 1 stuck pixel, so I hope it will come alive one day.

[The DarkSide]

The pixel is white, not black, so it tends to stand out quite a bit when watching a move or video.

[Mr. Gadget]

Oh, ok... then it's not a Dead pixel luckily. Are you sure it's white? Mine also looked white, but after making a picture (the one I posted) it was clear they were not white. The camera wins from the human eye!