android
  #1  
Old 04-25-2009, 09:18 PM
Mr. Gadget Mr. Gadget is offline
Junior Member
 
Join Date: Apr 2009
Posts: 14
Default Dead/stuck (sub)pixels on my new Sony NWZ-S739F

Last week I ordered the Sony NWZ-S739F at Amazon.co.uk and it's really fantastic, especially the sound quality. But when I got it and turned it on, I noticed little bright dots on the screen at the upper left corner. First I thought it's dust or something, but it seems to be dead/stuck (sub)pixels!

Here is a pic of the screen:


It's the first time that I experience this with a LCD display and I really didn't expect this. Some people say stuck pixels could come alive again, but as there are so many I doubt I will get a 100% working screen some day. Also, I'm not sure if all of them are stuck and some are maybe dead.

What should I do, try to return it or contact Sony to get it repaired?
Reply With Quote

Advertisement [Remove Advertisement]

  #2  
Old 04-26-2009, 09:46 AM
asifisbest asifisbest is offline
Junior Member
 
Join Date: Apr 2009
Location: India
Posts: 18
Default

contact sony and get it repaired....
Reply With Quote

  #3  
Old 04-27-2009, 06:19 AM
The DarkSide's Avatar
The DarkSide The DarkSide is offline
Ultra Senior Member
 
Join Date: Feb 2008
Location: Qns Vlg, NYC
Posts: 16,032
Default

Try to use a free program to download this video off of YouTube, then let us know if it works:

PS: Do not stare at the video, as it can cause a seizure if you have epilepsy.
Reply With Quote

  #4  
Old 04-27-2009, 07:37 AM
copeys's Avatar
copeys copeys is offline
Senior Member
 
Join Date: Apr 2008
Location: Newcastle, NSW
Posts: 993
Default

Quote:
Originally Posted by The DarkSide View Post
Try to use a free program to download this video off of YouTube, then let us know if it works
I know it has nothing to do with a sony/MP3 player, yet we have a stuck pixel on an LG t.v and I ran that test today (from youtube full screen on wii lol) and it did not work (after numerous runs)

Im interested to see if it works on this . Hopefully for the OP's sake it does
__________________
Gear: ZuneHD 32GB, Creative ZVM 30GB, iPod Classic 120GB, iPhone 4s 16GB, iPad (3rdGen)16GB Wifi
Don't understand the above?
Try reading this: Aussie Talk
Or this: A glossary for newbies
-Stuart, Twitter
Reply With Quote

  #5  
Old 04-27-2009, 08:29 AM
The DarkSide's Avatar
The DarkSide The DarkSide is offline
Ultra Senior Member
 
Join Date: Feb 2008
Location: Qns Vlg, NYC
Posts: 16,032
Default

Some have success, others none. I'm going to try this on my sis-in-laws Zune 120 and see if it solves the prob she has (a white dead pixel).
Reply With Quote

  #6  
Old 04-27-2009, 08:36 AM
Mr. Gadget Mr. Gadget is offline
Junior Member
 
Join Date: Apr 2009
Posts: 14
Default

Quote:
Originally Posted by The DarkSide View Post
Try to use a free program to download this video off of YouTube, then let us know if it works: http://www.youtube.com/watch?v=liMySLZkF5o

PS: Do not stare at the video, as it can cause a seizure if you have epilepsy.
I already tried that yesterday using this video (.mp4), but it didn't work. I'm really wondering if I'm the only one with this player as I don't see any posts about it on the web. Just bad luck?

Does anyone know what Sony's or Amazon's policy is with pixel issues?
Reply With Quote

  #7  
Old 04-27-2009, 08:55 AM
copeys's Avatar
copeys copeys is offline
Senior Member
 
Join Date: Apr 2008
Location: Newcastle, NSW
Posts: 993
Default

Quote:
Originally Posted by Mr. Gadget View Post
I already tried that yesterday using this video (.mp4), but it didn't work. I'm really wondering if I'm the only one with this player as I don't see any posts about it on the web. Just bad luck?
Apart from what you and darkside have said, I haven't stumbled upon anyone having this issue with a device/MP3 etc in my googling

Quote:
Originally Posted by Mr. Gadget View Post
Does anyone know what Sony's or Amazon's policy is with pixel issues?
I think that several "dead" pixels can be deduced as "ok." (I know that's how it works with monitors and TV's) I wouldn't get your hopes up on getting another one, yet with that many dead pixels? Who knows?
__________________
Gear: ZuneHD 32GB, Creative ZVM 30GB, iPod Classic 120GB, iPhone 4s 16GB, iPad (3rdGen)16GB Wifi
Don't understand the above?
Try reading this: Aussie Talk
Or this: A glossary for newbies
-Stuart, Twitter
Reply With Quote

  #8  
Old 04-27-2009, 06:41 PM
Mr. Gadget Mr. Gadget is offline
Junior Member
 
Join Date: Apr 2009
Posts: 14
Default

I contacted Sony and first I had to reset the player, but that didn't help which is not really a surprise. Anyway, Sony told me to try exchange it for a new one and if that doesn't work out Sony will repair it.

I'm going to send an e-mail to Amazon and I'm curious what they will say and I hope I don't have to pay for the shipping costs as it's not my mistake it's faulty.
Reply With Quote

  #9  
Old 04-27-2009, 07:31 PM
copeys's Avatar
copeys copeys is offline
Senior Member
 
Join Date: Apr 2008
Location: Newcastle, NSW
Posts: 993
Default

Quote:
Originally Posted by Mr. Gadget View Post
I contacted Sony and first I had to reset the player, but that didn't help which is not really a surprise. Anyway, Sony told me to try exchange it for a new one and if that doesn't work out Sony will repair it.

I'm going to send an e-mail to Amazon and I'm curious what they will say and I hope I don't have to pay for the shipping costs as it's not my mistake it's faulty.
Oh that's good, at least Sony understands and will repair it/exchange for you if Amazon won't!
__________________
Gear: ZuneHD 32GB, Creative ZVM 30GB, iPod Classic 120GB, iPhone 4s 16GB, iPad (3rdGen)16GB Wifi
Don't understand the above?
Try reading this: Aussie Talk
Or this: A glossary for newbies
-Stuart, Twitter
Reply With Quote

  #10  
Old 04-27-2009, 07:59 PM
Mr. Gadget Mr. Gadget is offline
Junior Member
 
Join Date: Apr 2009
Posts: 14
Default

Yeah, but it's not really clear if it's a free repair as Sony only said that I can send it in for repair. Anyway, I'll figure that out later. I just send an e-mail to Amazon and I hope I get a positive reply soon.
Reply With Quote

  #11  
Old 04-28-2009, 08:47 AM
Mr. Gadget Mr. Gadget is offline
Junior Member
 
Join Date: Apr 2009
Posts: 14
Default

Wow, I already got a reply and look what a great service they have:
Quote:
Dear Customer

Thank you for contacting Amazon.co.uk.

Firstly, please allow me to apologise for the issues you have experienced with this item.

I have now placed a new order for the same item to be sent to the same delivery address:
(...)

We will post this replacement order to you as soon as possible at no additional charge.
I really didn't expect that. Let's hope the new one is working ok!
Reply With Quote

  #12  
Old 04-28-2009, 10:14 AM
MarthaT MarthaT is offline
Junior Member
 
Join Date: Apr 2009
Posts: 5
Default

Now that is good customer service
__________________
Be Happy
Reply With Quote

  #13  
Old 05-05-2009, 10:55 AM
Mr. Gadget Mr. Gadget is offline
Junior Member
 
Join Date: Apr 2009
Posts: 14
Default

Ok, the new one arrived today and... there's 1 defective pixel this time. It's hard to see, so I think I'll keep this one. It seems like they had a batch of players up for sale with bad screens or is Sony just that bad?!
Reply With Quote

  #14  
Old 05-05-2009, 05:22 PM
copeys's Avatar
copeys copeys is offline
Senior Member
 
Join Date: Apr 2008
Location: Newcastle, NSW
Posts: 993
Default

Quote:
Originally Posted by Mr. Gadget View Post
Ok, the new one arrived today and... there's 1 defective pixel this time. It's hard to see, so I think I'll keep this one. It seems like they had a batch of players up for sale with bad screens or is Sony just that bad?!
Up to a certain number of dead/broken pixels are acceptable according to most manufacturers, yet it can be annoying when you keep looking at it though!! Just try not to look at it
__________________
Gear: ZuneHD 32GB, Creative ZVM 30GB, iPod Classic 120GB, iPhone 4s 16GB, iPad (3rdGen)16GB Wifi
Don't understand the above?
Try reading this: Aussie Talk
Or this: A glossary for newbies
-Stuart, Twitter
Reply With Quote

  #15  
Old 05-06-2009, 05:31 AM
The DarkSide's Avatar
The DarkSide The DarkSide is offline
Ultra Senior Member
 
Join Date: Feb 2008
Location: Qns Vlg, NYC
Posts: 16,032
Default

I have a Zune 120 that has a dead pixel on the left/middle side of the screen, and I've always focused on it. I agree, it can be annoying. And, the stinkin' video didn't help get rid of it either!!! But, it's just 1 pixel, so it's not a deal breaker.
Reply With Quote

  #16  
Old 05-06-2009, 05:46 AM
copeys's Avatar
copeys copeys is offline
Senior Member
 
Join Date: Apr 2008
Location: Newcastle, NSW
Posts: 993
Default

Quote:
Originally Posted by The DarkSide View Post
I have a Zune 120 that has a dead pixel on the left/middle side of the screen, and I've always focused on it. I agree, it can be annoying. And, the stinkin' video didn't help get rid of it either!!! But, it's just 1 pixel, so it's not a deal breaker.
Im thinking the video doesn't work so well
__________________
Gear: ZuneHD 32GB, Creative ZVM 30GB, iPod Classic 120GB, iPhone 4s 16GB, iPad (3rdGen)16GB Wifi
Don't understand the above?
Try reading this: Aussie Talk
Or this: A glossary for newbies
-Stuart, Twitter
Reply With Quote

  #17  
Old 05-06-2009, 12:42 PM
Mr. Gadget Mr. Gadget is offline
Junior Member
 
Join Date: Apr 2009
Posts: 14
Default

Quote:
Originally Posted by The DarkSide View Post
I have a Zune 120 that has a dead pixel on the left/middle side of the screen, and I've always focused on it. I agree, it can be annoying. And, the stinkin' video didn't help get rid of it either!!! But, it's just 1 pixel, so it's not a deal breaker.
Yeah, but that's the thing; if you know it's there you keep looking at it. But if it's really a "Dead" pixel (black) it cannot be fixed. Only Lazy/Stuck pixels (coloured) can be fixed. With this new replaced player it's 1 stuck pixel, so I hope it will come alive one day.
Reply With Quote

  #18  
Old 05-06-2009, 06:13 PM
The DarkSide's Avatar
The DarkSide The DarkSide is offline
Ultra Senior Member
 
Join Date: Feb 2008
Location: Qns Vlg, NYC
Posts: 16,032
Default

The pixel is white, not black, so it tends to stand out quite a bit when watching a move or video.
Reply With Quote

  #19  
Old 05-06-2009, 08:17 PM
Mr. Gadget Mr. Gadget is offline
Junior Member
 
Join Date: Apr 2009
Posts: 14
Default

Oh, ok... then it's not a Dead pixel luckily. Are you sure it's white? Mine also looked white, but after making a picture (the one I posted) it was clear they were not white. The camera wins from the human eye!
Reply With Quote

Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



All times are GMT -5. The time now is 06:18 PM.