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  #1  
Old 08-23-2009, 12:51 PM
finesthours finesthours is offline
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Default P3 Randomly Resets

I have the latest firmware 2.18, and I've only had the P3 for 3 days and for some reason after only one song the P3 will restart. I saw that someone else on the forum had the same problem and it looked like pressing the restart button helped him, but it hasn't done anything for me. I put a paper clip into the restart hole and wait a few seconds even though it looks like it turns off immediately, and power it on to see if it'll do the same thing and it does. Help is greatly appreciated as I have no idea what's going on.

UPDATE: Ok I really have no idea what's going on. I was planning on reformatting but before I did I backed up all my music onto my computer, and decided to try it again and see if it would keep restarting. First I didn't put it on lock and it didn't restart, so I thought that might be it, but I tried it while locked and now it's working normally. I will keep playing around with it to see if anything happens, but so far it looks like it's back to normal.

Last edited by finesthours; 08-23-2009 at 02:27 PM. Reason: Update
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  #2  
Old 08-23-2009, 01:24 PM
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Crimson Raven Crimson Raven is offline
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Gee, I've never heard of that. 'S odd.

Well, the only thing I can suggest, due to the fact that you've pressed "Reset" button already, is to contact Samsung. Ask them about the situation. If they need you to send the P3 into them, for repairs, do so. Otherwise, I'm out of ideas.
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  #3  
Old 08-23-2009, 01:33 PM
finesthours finesthours is offline
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Thanks for the reply, I'm thinking of reformatting it to see if that fixes it.
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Old 08-23-2009, 03:09 PM
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I don't see any harm that would cause...(to reformat it).
Give it a shot!


(Just make sure you have all of your files somewhere safe)
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  #5  
Old 08-26-2009, 10:29 AM
finesthours finesthours is offline
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I've reformatted, and it's restarting for no reason again. Does anyone know how to fix this or why it might be happening?
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  #6  
Old 08-26-2009, 12:55 PM
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Is auto off activated?
Might need to send it in...
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  #7  
Old 08-26-2009, 10:24 PM
finesthours finesthours is offline
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Quote:
Originally Posted by triarii117 View Post
Is auto off activated?
Might need to send it in...
I have auto off on always on. I assume that it's referring to the player being always on, and not the auto off function being always on lol

I'm really afraid that I'm going to have to send it back in. I've had it for a week now and it's giving me this one MAJOR problem. Should I send it back to where I bought it from or to Samsung? I think sending it back to B&H might be faster, but I'm not completely sure.
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  #8  
Old 08-26-2009, 10:33 PM
Olley Olley is offline
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Is it always the same song that causes this? I've seen cases where a slightly corrupt song file confuses and reboots a device. If it doesn't reboot until you play a song, then either the song app is corrupt or the media it tries to play is. A re-install of the firmware (from a fresh download of it) might help. If it's always the same song then remove that song and see if the problem goes away.
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  #9  
Old 08-27-2009, 09:22 AM
finesthours finesthours is offline
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Quote:
Originally Posted by Olley View Post
Is it always the same song that causes this? I've seen cases where a slightly corrupt song file confuses and reboots a device. If it doesn't reboot until you play a song, then either the song app is corrupt or the media it tries to play is. A re-install of the firmware (from a fresh download of it) might help. If it's always the same song then remove that song and see if the problem goes away.
No it's not always the same song, I'll try reinstalling the firmware.
I think it might have something to do with being a little reckless when plugging/unplugging and turning on/off my P3. Is it recommended to be on a certain screen when you do any of the actions I just mentioned?
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  #10  
Old 08-27-2009, 12:43 PM
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Well since you mentioned it doing this with any song, and that you are reckless with unplugging, then perhaps of your music files are corrupt.
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  #11  
Old 08-27-2009, 03:03 PM
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Also, if you've been unplugging it before using the saftey feature, you know that lovely "your USB device can now safely be removed" (assuming your using a PC) that can also have an affect. I agree with Triarii, most likely corrupt music from unsafe unplugging . In that case, you may be best to reset the player and start over.

If it still keeps going crazy, there's always the option to re-format the flash memory and re-install the firmware. If it still keeps buggering, then there's always the checkdisk option, but that's last resort.
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  #12  
Old 08-27-2009, 08:39 PM
finesthours finesthours is offline
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Quote:
Originally Posted by MojoPatrol View Post
Also, if you've been unplugging it before using the saftey feature, you know that lovely "your USB device can now safely be removed" (assuming your using a PC) that can also have an affect. I agree with Triarii, most likely corrupt music from unsafe unplugging . In that case, you may be best to reset the player and start over.

If it still keeps going crazy, there's always the option to re-format the flash memory and re-install the firmware. If it still keeps buggering, then there's always the checkdisk option, but that's last resort.
The problem is that I don't get any option of "Safely Removing" my P3 from any program other than Rhapsody. The P3 doesn't show up as a mass storage device because I need it to accept Rhapsody songs so it's in the other format. Not even right clicking on the device in My Computer brings up an option to "Safely Remove" and it doesn't show up in the notification area at all. Do I have to safely remove it even when I hook it up to charge?

What I'm going to do now is format it through the system menu, reinstall the firmware (you just reinstall it by putting the .BIN in the folder even though it's the same version right?) and slowly redownload all my music to make sure everything goes smoothly.

Really, if I hadn't already bought accessories for it, and wasn't so obsessed with its Sudoku game, I'd have sent it back and gotten a Sony Walkman...
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  #13  
Old 08-27-2009, 09:30 PM
finesthours finesthours is offline
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Ah crap, my P3 just restarted when I was downloading some music to it, is this as bad as it sounds?
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  #14  
Old 08-27-2009, 09:34 PM
finesthours finesthours is offline
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And it happened again, that's it, I'm sending it back.
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  #15  
Old 08-28-2009, 10:59 AM
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That's probably the auto off. I if thats on, it will do that when it's plugged in.
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  #16  
Old 08-28-2009, 11:08 AM
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Hmmm, sounds like you have it in MTP format. But, usually programs like rapsody will have a feature to "eject" the device that its syncing with. Even when you're just charging your player it's also a good idea to "safely remove" the device because sometimes theres some cross traffic that goes un-detected that can lead to a bit of corruption.

So, when your looking at the main desktop you don't get any option in the lower right corner of the taskbar to safely remove hardware? That's really odd.

One thing you could try. Set your player to UMS mode and see if Rapsody recognizes the player. Many programs these days that are used to sync music can recognize players both in MTP and UMS.

And yeah, like Triarii said, most likely auto-off. I had mine set at 1 minute and it did that a couple of times when I was transfering music lol
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  #17  
Old 08-28-2009, 01:20 PM
finesthours finesthours is offline
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Quote:
Originally Posted by triarii117 View Post
That's probably the auto off. I if thats on, it will do that when it's plugged in.
Nah, I already stated earlier that I have it set to always on.

Quote:
Originally Posted by MojoPatrol View Post
Hmmm, sounds like you have it in MTP format. But, usually programs like rapsody will have a feature to "eject" the device that its syncing with. Even when you're just charging your player it's also a good idea to "safely remove" the device because sometimes theres some cross traffic that goes un-detected that can lead to a bit of corruption.

So, when your looking at the main desktop you don't get any option in the lower right corner of the taskbar to safely remove hardware? That's really odd.

One thing you could try. Set your player to UMS mode and see if Rapsody recognizes the player. Many programs these days that are used to sync music can recognize players both in MTP and UMS.

And yeah, like Triarii said, most likely auto-off. I had mine set at 1 minute and it did that a couple of times when I was transfering music lol
I tried and Rhapsody-To-Go doesn't work on it if it's not in MTP mode. Rhapsody is the only program that gives me an option to eject or "disconnect" the device. I haven't checked WMP though. I've already stated that I have my P3 on always on, so it shouldn't have been restarting it at all.

Is it bad that it flickers between different screens when uploading music? It'll sometimes show "USB Connected", then flick to a "DO NOT DISCONNECT FILE TRANSFER" screen then a "FULLY CHARGED" and stuff.

Does the P3 have to be off when you connect it to your PC, or can you connect it anytime?

I've formatted my P3 twice now, I've only had it for a week, it's restarting randomly while I play music and now it's restarted twice when I'm just uploading music to it. So far it hasn't restarted while playing music since my last format, other than restarting while uploading music to it.

I REALLY don't want to send it back if there's something I could do to fix it since I'd probably be without it for 2 weeks and I'd rather just get a refund and buy something else than wait that long.
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  #18  
Old 08-28-2009, 02:02 PM
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Flickering between screens is not a bad thing. USB connected means it recognizes the computer, and the computer recognizes the P3.

File transfer is a given when your transferring music or other data.

Fully charged is when there's no data being transfered and you should be alright to disconnect it, but still make sure you've done a safely remove hardware if possible.

If it's not restarting now when your playing music that would suggest to me that the corrupted music has been removed but, if its still restarting while syncing that could be a serious problem.

When you say restarting, do you mean the screen goes black after a certain period of inactivity and then flashes back on to a certain screen when your transferring again, or do you mean the device physically disappears from your PC drive list, reboots, and then re-connects?
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  #19  
Old 08-28-2009, 04:27 PM
finesthours finesthours is offline
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Quote:
Originally Posted by MojoPatrol View Post
Flickering between screens is not a bad thing. USB connected means it recognizes the computer, and the computer recognizes the P3.

File transfer is a given when your transferring music or other data.

Fully charged is when there's no data being transfered and you should be alright to disconnect it, but still make sure you've done a safely remove hardware if possible.
The thing that worries me is that it was flickering between those screens while it was transferring music, so I expected to only see the DO NOT DISCONNECT screen, but I it flickered to the other ones. It looked strange to me, although that was the first time I'd payed attention to the screen while uploading music so this could've been happening the whole time.

Quote:
Originally Posted by MojoPatrol View Post
If it's not restarting now when your playing music that would suggest to me that the corrupted music has been removed but, if its still restarting while syncing that could be a serious problem.
It's not exactly restarting, but I just noticed that when I turned it off I had it on one song, and when I turned it back on, it returned to a different song that I had turned it off to some other time. It's all so strange, as if it hadn't saved the session I was just in or something.

Quote:
Originally Posted by MojoPatrol View Post
When you say restarting, do you mean the screen goes black after a certain period of inactivity and then flashes back on to a certain screen when your transferring again, or do you mean the device physically disappears from your PC drive list, reboots, and then re-connects?
When I say restarting while playing music, it will randomly restart immediately after a song and usually return to an earlier session of when it had been turned off. Sometimes it would restart to the Sudoku screen because I turned it off once after I finished playing. Other times it will restart to the now playing screen and show a different song because that's a song I turned it off at.

When I say it restarted while uploading music, I assume it wasn't inactive since it was supposed to be uploading music and when it restarted it merely shows the boot intro and returns to the USB Connected screen. It seems to cancel the transfer and the computer/Rhapsody just re-detects it.

How do you do that checkdisk thing you were talking about earlier?
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  #20  
Old 08-28-2009, 04:33 PM
Dreamnine Dreamnine is offline
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Send it back. Get another one.
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