YP-P3 touch screen not responding at top and bottom

[büchner]

Hi,

I have a Samsung YP-P3JCB/XEF (8GB) which has been working fine for around 5 months, but now the bottom and top areas of the touch screen do not respond (or do so only with extreme difficulty). Amongst other things this means the "back" arrow hardly works, and the top row of icons on the menu is unavailable.

I've pressed the reset button, even re-formatted the whole memory, and tried all the firmware updates I could find, but nothing has helped. Any suggestions before I give up and send it back? Is this a known problem?

Many thanks,

[triarii117]

This happens... Only way to fix it is to contact Samsung about a replacement.. :\

[electron]

Originally Posted by triarii117

This happens... Only way to fix it is to contact Samsung about a replacement.. :\

sadly, this is true

[büchner]

okay. Do you know if it is possible to contact Samsung Denmark directly and get a new one or do i have to invole the company that I bought it from?

[blankety blank]

happened to me also. had to send it in. It was in tennesee. however, you are sending it to New Jersy not korea

[Dreamnine]

Make sure you have the receipt. If the place you bought it from won't exchange it, contact Samsung directly.

[triarii117]

Wonder why this seems to happen so often?

[electron]

well, my theory is that they saw all the issues the P2 had with just one cable connecting the touch layer to the device, so they gave certain sections of the screen different cables, and some of those cables might break more easily than others... but that is just my idea

[büchner]

okay but if it happens as often as you say, I might try to get my money back and buy another instead.
because I do not want a new one that breaks after a few months

[electron]

well, I've never had any sort of issue with my P3. ever.
but some people have, and I don't know why.
you'll probably be fine sticking with the P3 though

[triarii117]

Originally Posted by electron

well, I've never had any sort of issue with my P3. ever.
but some people have, and I don't know why.
you'll probably be fine sticking with the P3 though

Same here. It seems to be newer ones...(?)

[electron]

or maybe samsung is selling the older models...

[shopao]

now im getting scared. hope that my P3 wont encounter that problem especially the

Originally Posted by triarii117

It seems to be newer ones...(?)

..if that's the case.

[Dreamnine]

Mine is fine after 9 months - it's pristine with no issues at all.

[Unanimated]

Originally Posted by triarii117

Same here. It seems to be newer ones...(?)

That's unsettling. I'm getting a brand-new one for Christmas. D:

[CAAC]

alo. I'm having the same problem YP-P3JCB/XAA 8GB. Tried all resetting, formating, firmware updates. I will be requesting a return because I couldn't find any reference to workaround this problem. I even downloaded a service and repair manual from the web to see if there was any diagnostic or solving clues. none.

[triarii117]

Yea this is a problem Samsung hasn't addressed, and probably will not... :\

(oh look, over 500 posts now )