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Old 03-09-2010, 11:41 PM
mpmohan mpmohan is offline
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Join Date: Nov 2009
Posts: 11
Default Zen Vision M 30GB in Recovery Mode - Win 7 error message

Hi,

My Zen Vision M 30GB is about about 5 years old and recently has had connectivity issues.

I set it in the Recovery Mode and Cleaned/re-started, formatted/re-started and Re-set firmware/re-started. It is stuck in Recovery mode and cannot connect to any of 3 computers that I have access to - Desktop with Xp Home, SP3 with all updates, laptop with Xp Pro with SP3 and updates and and my new laptop with Win 7 Pro, 64-bit.

Once, I got it to work with Win 7 and reloaded firmware. I copied some photos from Win 7 Pro 64-bit library and lost connecticity afterwards.

All 3 computers show ' Problem with unknown USB device '.

Under Xp Home, I followed MS solution for this problem by un-checking power management, removed all the hubs under Device Manager an dre-boooted but still both Win xP systems do not show Creative.

In Win 7 Pro, 64-bit, the error message I got was: "
5
Unknown Device is not working properly
Detected

Windows has detected a problem with Unknown Device.

Device information
Name:
Unknown Device
ID:
USB\VID_0000&PID_0000\5&21A3470E&0&1
Error code:
43


Is it hard disc failure or firmware corruption ?

Thanks for your help,
MPM
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