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  #1  
Old 03-11-2010, 10:25 AM
thanhluan2612 thanhluan2612 is offline
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Default Problem with the touch screen

All thee point located at the bottom on the screen don't work anymore except the point "arrow". Include the point represent a recycle bin to delete. Now I neither control the file nor delete the file. What's wrong with it ?
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  #2  
Old 03-11-2010, 10:34 PM
hp2010 hp2010 is offline
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Same thing keep happening to my P3.
On average once every 2 months I'll have to get it repaired!!
Waiting for the warranty to run out....
Will never buy another Samsung product again!
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  #3  
Old 03-12-2010, 04:01 AM
thanhluan2612 thanhluan2612 is offline
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So sad ! How about the warranty ? Is it global or just in a country that you have bought this product. I'm from Vietnam but my P3 is bought in Singapore. I wonder that the Samsung's warranty in Vietnam can fix or not
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  #4  
Old 03-12-2010, 09:02 AM
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Reinstall the firmware and see if this corrects the issue.
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  #5  
Old 03-12-2010, 05:52 PM
thanhluan2612 thanhluan2612 is offline
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I have tried to install all the firmware. Begin with the firmware v1.23 and up to v2.2 but it didn't take affect.
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  #6  
Old 03-14-2010, 10:47 AM
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Send it in to Samsung, as it's not something user-repairable.
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  #7  
Old 03-15-2010, 05:42 PM
mrwiggles2k3 mrwiggles2k3 is offline
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I've had the same problem for over three months now. I really can't bare to send it in because I can't go a day without my music, let alone the 2 weeks+ i would have to wait if I shipped it back to them. If this was an isolated incident I wouldn't be so angry, but since a lot of people are having this problem it makes me really disappointed with Samsung. It's one thing to entirely abandon firmware support, but building a product with faulty hardware is really a let down.
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  #8  
Old 03-15-2010, 06:09 PM
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Quote:
Originally Posted by mrwiggles2k3 View Post
I've had the same problem for over three months now. I really can't bare to send it in because I can't go a day without my music, let alone the 2 weeks+ i would have to wait if I shipped it back to them. If this was an isolated incident I wouldn't be so angry, but since a lot of people are having this problem it makes me really disappointed with Samsung. It's one thing to entirely abandon firmware support, but building a product with faulty hardware is really a let down.
Oh come on, how could they possibly prevent something that can happen with any touch screen product? Be fair.

Also, lose your music for a week or two or risk losing it forever. Your choice, but don't blame Samsung for this. They do the best they can, and if you just can't be bothered to send it back so they can fix it, it isn't their problem.
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Old 03-15-2010, 06:19 PM
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Quote:
Originally Posted by mrwiggles2k3 View Post
I've had the same problem for over three months now. I really can't bare to send it in because I can't go a day without my music, let alone the 2 weeks+ i would have to wait if I shipped it back to them. If this was an isolated incident I wouldn't be so angry, but since a lot of people are having this problem it makes me really disappointed with Samsung. It's one thing to entirely abandon firmware support, but building a product with faulty hardware is really a let down.
Actually, only a few people have had this occur, so it's not a widespread issue.

Now, send it into Samsung and get it repaired - case closed.
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  #10  
Old 03-16-2010, 08:41 AM
mrwiggles2k3 mrwiggles2k3 is offline
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I become maniacal without my music. I can still manage with it so maybe I shouldn't be so critical about Samsung. But sending it in is not an option. not while it still functions anyway *knock on wood*
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  #11  
Old 03-17-2010, 07:23 PM
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Quote:
Originally Posted by The DarkSide View Post
Actually, only a few people have had this occur, so it's not a widespread issue.

Now, send it into Samsung and get it repaired - case closed.
I could not have put it better myself.
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  #12  
Old 03-18-2010, 09:22 AM
thanhluan2612 thanhluan2612 is offline
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Can my P3 be guaranteed ? I have bought it in Singapore (Mustafa Centre) but I'm from Vietnam. The form warranty hasn't completed yet. The dealer forgot to fill the Model Name, Seria No. and Date of Purchase. Can I fill all the blank by myself ? Is is possible for my P3 to be guaranteed if I do it ?
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  #13  
Old 03-18-2010, 11:29 AM
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well, I don't totally understand what you mean by "guaranteed", but the Model name and serial # are on the back of your P3...
(be to use the correct model name, mine, for ex. is yp-p3jeb/xaa. because Ive have a samsung player in the past, I know that this can be read to mean samsung P3 mp3 player, 16gb, black color. )
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  #14  
Old 03-18-2010, 03:34 PM
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my player is black and has 16bg too, but my number is YP-P3 JEB/XEG....
and if they can proof that your player is bought in an other country they can say "NO"... so donīt say them this...
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Old 03-18-2010, 03:50 PM
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actually, samsung tech support has never asked me for the 3 leters after the "/", so just don't tell them
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  #16  
Old 03-18-2010, 08:35 PM
thanhluan2612 thanhluan2612 is offline
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Quote:
Originally Posted by Carsten View Post
my player is black and has 16bg too, but my number is YP-P3 JEB/XEG....
and if they can proof that your player is bought in an other country they can say "NO"... so donīt say them this...
But it's a international warranty , isn't it ? Based on the Serial and Model , can they know my P3 is in warranty period or not ?
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  #17  
Old 03-19-2010, 12:47 PM
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honestly, I don't know if samsung know when you bought your P3. I personally don't think they do...
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  #18  
Old 03-19-2010, 02:43 PM
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Contact Samsung and see, end of story. The reasoning is that if they don't honor the warranty there's nothing you can do to change it anyways. At least you could try.
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  #19  
Old 03-23-2010, 08:52 AM
thanhluan2612 thanhluan2612 is offline
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I have sent my P3 to Samsung's warranty central. They said that Mp3 weren't allowed to be guaranteed. Mp3 is only repaired in the country that you buy it. So sad Samsung !
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  #20  
Old 03-24-2010, 11:20 AM
exoforcemoses exoforcemoses is offline
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I had that problem also. Did you drop or hit the screen in the past by accident?
If you had you better get it fixed as the touch screen can only be replaced and cannot be fixed by yourself but by samsung.
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